Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 6443500
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Samsung 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator for its spacious interior, sleek design, and counter depth that doesn't protrude beyond the counter. They also appreciate the fingerprint-resistant finish that keeps the fridge looking clean and new. However, some customers have expressed concerns about the lack of configurability of the shelves, occasional noise, and the absence of handles.
This summary was generated by AI based on customer reviews.
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm re=posting this review because the one I posted yesterday is no longer being displayed. BEWARE. DON'T BUY SAMSUNG REFRIGERATORS. For 4 months it worked fine. Today both freezer and refrigerator were warm although internal display said freezer was 0 and refrigerator was 35. After resetting power, the internal display said: Freezer 48 - Refrigerator 80. Everything is spoiled. To fix, Samsung had me shut off power for 5 minutes and after turning power back on it appears that it is now getting cold again but I was told it would take 2 hours. Meanwhile EVERYTHING IN REFRIGERATOR AND FREEZER IS SPOILED. Samsung said if reset didn't solve the problem and service was going to be required, someone would show up on Monday.....4 days from now. So......I'm stuck with this refrigerator and must check periodically (daily? hourly?) to make sure the temps are correct. Plus EVERYTHING IN REFRIGERATOR AND FREEZER IS SPOILED. I'll NEVER buy or recommend another Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dawn, we definitely understand how important it is to have your refrigerator working as designed. This is a bit unexpected for this product. We stand behind our product and we would love to look into this further. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144061607) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Cons mentioned:Freezer performance
Reset every 2 weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this fridge for about a month now. It stops cooling about every 2 weeks. Called Samsung and they told me to unplug it and plug it back in. That works. For 2 weeks... luckily my fiancé are home to catch it every time it happens but who wants to reset their fridge every 2 weeks? For $1,400?! No thank you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sarah! We are sorry to hear that your unit is not cooling as it should and we would like to help. Below is a link that will help rectify your concern.
(http://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all)
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143582127
Thank you for choosing Samsung. ^Nic
- Pros mentioned:Design
Nice appearance, poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very elegant exterior. Well organized inside. After 3 weeks fridge started making noises ranging from gargling to huffing and puffing . Do not be deceived by exterior sleek appearance; quality doesn't match the look
No, I would not recommend this to a friendBrand response from Samsung
Posted .I see what you mean and wish you didn't have to go through this. Let's help you out with the fridge noise, Anna.
This guide will walk you through the noises coming from the fridge and offer suggestions for steps to take. We recommend entirely watching the video and clicking on the embedded link about "Leveling the refrigerator" for additional information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146489179, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Freezer performance
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this product. We bought one and after 3 days the freezer stopped working. We received a new one and happened the same thing. After 7 days the freezer stopped working. I don’t know why Best Buy is selling this garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GilHorta,
Let us help you improve the performance of your refrigerator.
Here is a link to help you fix the freezer. Please watch the full video, follow each step and click on the hyperlinks for additional help.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145976296 to help our team pull up your information.
Have a great day.
^Aloe
Do NOT buy!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year it gives up on you and wont freeze, getting the warranty is a waste of time because they have you call Samsung to schedule a visit for diagnostics but the company they send is a third parties which means they charge a fee of $100+ apart from that its not guaranteed to get that ammount reimbursed!!! All my food went fo waste because of this issue. Worst purchase made and terrible customer service and terrible communication between the samsung and third party’s policies.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Marcos, we understand the frustration of having a working fridge. Let us take care of the unit right away.
Below is a link to help you diagnose if the fridge is not freezing. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
I have also shared more details about your warranty.
Warranty
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=RF18A5101SR/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147257479) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Freezer performance
Worst fridge ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this fridge and had trouble with it from day one. The fridge works fine but the Freezer stops working intermittently. We had techs come and look at it and repair various parts of the fridge with no luck. We had to battle Samsung to get our money back. It was a terrible experience. Buyer bewarer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
Thank you for purchasing a refrigerator from us. Samsung products are designed to provide convenience and satisfaction.
And it's sad knowing that one of our valued customers like you had to experience an inconvenience with what you have and that the freezer stopped working intermittently.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Please be guided with this link.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Also, in case you want to proceed with your request, you can call our Samsung Customer Support hotline by dialing this number.
1-800-726-7864
You may check these other options as well if you wish to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144354693
^Mila
- Cons mentioned:Freezer performance
Piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after using it for less than a month. It stopped cooling..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Risia, we definitely understand how important it is to have your refrigerator working as designed. Let us see what we can do to fix this dilemma. Here is a link to a troubleshooting guide that may help with your concern on your refrigerator not cooling (https://bit.ly/3qaSHsA). If the issue persists or you have any additional questions or concerns, please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144060984) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Unusually loud?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why is this fridge so loud? Must be something wrong with it. Very annoying. It’s a small fridge it shouldn’t make hardly any noise at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jenn, we understand your frustrations with the noise coming from your refrigerator and we are here to help. I am including a link to a helpful guide to support your concerns on the noise coming from the refrigerator (https://bit.ly/2Xa8kVF). If you need further assistance, feel free to contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143787565) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Terrible purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Load. Arrives with a dent. Doors not set right. Customer service terrible at Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the dismay about the refrigerator's status when delivered.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got a broking refrigerator on may 24 never worked still waiting for a replacement refrigerator still
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's get you assisted with your refrigerator, Amyneal.
We would like to speak to you directly about your fridge to have it inspected on our end.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145938657, to help our team pull up your information.
Have a great day!
^Chrystel
Horrible delivery service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got our delivery. Driver could not find the address. Unacceptable in the age of GPS. Now I have to wait till Jan and hope the next driver isn’t GPS challenged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Ice machine failures
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice machine frequently malfunctions by leaking and freezing shut - I regret this purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .A working ice maker is essential to have ice-cold drinks, ChristopherQ. Let's go ahead and check your settings.
A few factors can cause an ice maker not to work. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required. Please check this link for details.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. Please check these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=uU6XADBosVo
Your refrigerator needs to be level to prevent potential cooling issues, noises, or leaks. Please check this link for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145579435) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille