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94%of customers recommend this product.

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    • Brand Response

      MrSamsung 

      June 2, 2017

      traceyandtimramsey Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you are experiencing issues. Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller. Please contact Samsung Customer Support for warranty service via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact You can also reach out to us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/ Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. -Samsung Ambassador Samsung