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Customer Ratings & Reviews

Your price for this item is $3,599.99

Customer reviews

Rating 4.5 out of 5 stars with 432 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 3.8 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the Family Hub refrigerator for its smart features, including the family hub, spacious interior, and counter-depth design. They appreciate the fingerprint-resistant finish, camera, and tablet, as well as the music player. However, some customers have concerns about the noisy ice maker, small interior, high price, and short warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 432 reviews
  • Rated 5 out of 5 stars

    The Heart of the Home - A Worthwhile Investment!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the kitchen being the center of a lot of homes, we wanted a fridge that would serve as the heart of our home. This fridge is all that and more! As far as the basics (freezer/refrigeration), this fridge is great. The Metal Cooling, versatile drawer/section, and freezer all exceed expectations, especially compared to other similar fridges. This device also gives the family the flexibility to adjust settings and the physical layout quickly and easily, depending on our purchases for that week. But if you’re looking at this fridge, it’s because you want that sweet, sweet screen on the front of the right door! It does not disappoint! The “Famiky Hub” makes life very easy & convenient - you have a home screen that lets everyone in the family know what the calendar looks like for the week/month, you can check the cameras inside the fridge while you’re At the store to see if you need more milk, you can leave a quick message or reminder for daddy to grab new pants, you can upload that cute photo of the baby smiling at you after taking a monster dump on daddy’s new pants, add stain remover to the shopping list, and then you can ask Bixby for that chili recipe the baby likes and leave it on the screen while you cook and listen to Oops, I Did It Again on Amazon Music. All the while daddy is still cleaning his pants, and look at all you’ve gotten done! What an incredible investment - it is very much worth the extra cheddar compared to similar refrigerators. I would highly recommend this to anyone who is looking to make the investment in a fridge that connects the entire family and solidifies the kitchen as the heart of the home!

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Love the technology factor!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great fridge! Flexible storage is provided with adaptable shelving and on the fly changes. The flex drawer is great to house drinks and snacks out of the way of other items. The crowning jewels is the family hub! I love being able to create my grocery list as I use items and have it automatically on my phone when I visit the grocery store. We have also enjoyed being able to customize the photos on the whiteboard and google something from the kitchen. Overall, very impressed. It does take some time to learn how to use it most effectively, so be patient!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time out of your busy day to highlight the fantastic features of this refrigerator. We are proud to have you as a satisfied member of our family. ^Lo Samsung

  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is a smart one that connects to app in the phone. Can share shopping list from the screen to phone. Can see items within the fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub, Spacious

    Rated 5 out of 5 stars

    Great features!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung refrigerator is spacious, has many helpful features, roomy freezer, and the whole family loves the hub!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator does everything! Love the flex drawer for lunch meat, cheese and drinks. Keeps everything cold. Ice maker and water dispenser work fine. No issues like previous reviews. Don’t forget the tablet built into the door. We play music, loaded photos and have our Ring doorbell connected so we can see who is there right from our fridge. Love the fridge!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best appliance in the house!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is smarter than my phone! I can answer my front door, order groceries and order groceries all on Samsung fridge because it comes fully loaded with apps to sync with your accounts. I also love that the second drawer is adjustable to be a either a freezer or part of the fridge! It wipes off easily too, no more sticky finger prints!

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 4 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. Love the smart screen and use it everyday

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Looks great in our kitchen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space, great looking design. Very happen with the indoor tablet. So far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Family Hub is a game changer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart refrigerator is sleek. Great for posting family photos, playing music, monitoring security cameras, and yes, it does do a good job keeping food fresh. The only issue I have is the ice maker is noisy at times. Sounds like someone is knocking on the door. But I think that’s normal with all ice makers.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look, the 4-doors, the smart apps. It is a beautiful appliance. And when the icemaker stopped working, the geek squad fixed and all is good. The counter depth is perfect for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Family Hub Refrigerator is the best-looking and most fully featured fridge we've ever owned. The touchscreen and its assortment of apps are a cinch to use, and the refrigerator's camera feed is surprisingly useful thanks to clever drag-and-drop expiration trackers.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Beautiful fridge

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful fridge, basically a smart fridge, does so much, pretty much what you can do on your phone. Only downfall is the ice machine, doesnt make enough ice quickly, its a small bucket and it runs out fast. Other than that, we love it.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has it all! It's very spacious and holds everything perfectly. Love the second pull out fridge for beverages so they don't take up so much space in the upper portion. All the technology linked to it makes it the perfect refrigerator!

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Excellent refrigerator!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this smart refrigerator! Lot of cool features - shopping list, recipes, ring doorbell integration and integrates with other smart samsung appliances( washer, dryer). My kids like to draw in the whiteboard all the time and they hear songs from Spotify too. Overall its worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving this fridge!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven’t had the fridge for too long but we are seriously impressed! I had no idea the fridge had this many features. I can listen to music, watch YouTube, and know when my food (both in fridge and in my pantry) has expired. Obviously, these features aren’t necessary but I’m glad I have them.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very beautiful fridge the only part indont like i dosent hold a lot off ice

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    all I expected!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator! I can find recipes on the screen, as well as play music, post pictures and many other things. The middle drawer is perfect for items used frequently and saves energy. It is well designed and suits my needs much better than I imagined!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Ice maker sucks

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, refrigerator is fine. But specifically, I am now a member of “This ice maker sucks” club. As many orders have posted, the ice maker is a joke. Small capacity. Broke in a year and a half. Workaround is a countertop ice maker, which makes ice in five minutes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery. Decent storage. Convenient technology. Not really sure about the holding drawer...kind of a weird space. Easily scratches. The only thing that’s fingerprint resistant is the handles.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 4 out of 5 stars

    No complaints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a fridge. It keeps our food cold. It’s quite costly, but the HUB is a nice feature. My only concern is the longevity of the HUB. Otherwise, no concerns or complaints. I’d recommend.

    I would recommend this to a friend
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