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Customer Ratings & Reviews

Your price for this item is $2,499.99
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The comparable value price is $3,329.99

Customer reviews

Rating 4.2 out of 5 stars with 1952 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Design

    Rating 3.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers frequently mention the spaciousness, middle drawer, counter depth, design, and no handles as positive aspects of the refrigerator. However, there are significant concerns with the ice maker, including frequent breakdowns and leaks. Some customers also express dissatisfaction with the fingerprint resistance and warranty of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,952 reviews
  • Pros mentioned:
    Counter depth

    Rated 4 out of 5 stars

    Great Refrigerator with Bonus Water pitcher!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge. It is counter depth which allows us to see the entire contents of the fridge quickly. Nothing gets lost "in the back". Our favorite thing about this fridge is it come with a water pitcher inside that automatically refills each time you use it! Love IT!!!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    look very nice but limited space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The space is quite limited for a family of 5 and the water tank took quite a bit of space. So for those that need space, you might want to check it out in person to make sure it has enough spaces for your needs. But beside the space issue, it looks very very nice.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Sleek Design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refrigerator several weeks ago. It looks great in the kitchen and has a good capacity for a counter depth model. The auto-refill pitcher is a nice feature, and while the ice maker has a small capacity, it seems to refill quickly.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are happy to hear that this refrigerator is the best fit for your kitchen, Blakeaj. Thank you for choosing Samsung. ^Lo Samsung

  • Pros mentioned:
    Counter depth, No handles

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker has been keeping up no problem. Like the counter depth size. No handles works great being next to a wall

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Great gotten tons of compliments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is counter depth which means will fit right into your counter. Looks sleek you have to get used to the missing handles. If someone put hands on front then you will have to clean the messy finger prints. I don’t use any expensive cleaners just water and paper towels or I create my own cleaner. It has a good amount of space all my stuff fits in so far. Love the auto fill jug. The middle portion can be converted to a fridge or freezer so love that option

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint resistant

    Rated 4 out of 5 stars

    Fingerprint

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ridge. I just don’t believe that its really finger print resistant. I’m constantly having to clean off the fingerprints. Magnets don’t stick to it.

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint resistant

    Rated 4 out of 5 stars

    Sleek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It definitely looks sleek. I like the extra drawer and have to get used to that horizontal space. I don't know about the fingerprint resistant feature. Maybe I expect no smudges, but you will still have to keep wiping. Other than that, I like it.

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint resistant, Ice maker

    Rated 3 out of 5 stars

    Not good for a family!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has no door handles. This means fingerprints constantly! Also ice maker is horrible. Holds very little ice and is slow making it. Would not recommend for a family.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mark,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the fingerprints on the refrigerator's surfaces and ice maker not working properly. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.

      For future reference, I highly recommend visiting these links for basic troubleshooting steps:
      https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

      How to clean your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00079481/

      The ice maker is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      Tips for an organized refrigerator:
      https://www.samsung.com/us/support/answer/ANS00084845/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF23M8070SR/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144685082

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Middle drawer

    Rated 5 out of 5 stars

    Great Except for One Thing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love almost everything about this fridge. It does still get smudges, but not as much as an earlier stainless fridge we had. It's roomy and bright, and, of course, the flex drawer is terrific. Pet Peeve: the integrated water carafe/pitcher IS NOT dishwasher safe - in today's world, who builds kitchen gadgets that can't go in the dishwasher???? Major fail on that.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Ice maker issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this refrigerator for 3 years and have had nothing but problems with the ice maker. It constantly gets jammed up at the top and then has to be manually thawed. Samsung has and will do nothing to correct the issue! This is our 2nd Samsung refrigerator and had the same problem on the older one.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142416848. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Pros mentioned:
    Spacious
    Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge and so so so much room! Just wish the ice maker was bigger.

    I would recommend this to a friend
  • Pros mentioned:
    No handles

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this about 6 months ago to replace our 26 yr old Subzero. We felt we didn’t want to spend so much for another subzero so we went to Best Buy to shop around. We picked this because it’s kind of the only one with no handles. Our kitchen is not big so anything that won’t waste space is appreciated. Delivery is fast and smooth. So far so good and that’s what we expect from Best Buy and Samsung.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    enjoying this fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the style of this fridge and space provided. Down side is ice maker is not very big for family of 4-5. Also love the filtered water pitcher that is part of the fridge but ours is already leaking when we pour water out of it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to leave this review and for letting the Samsung family be a part of your family. ^Lo Samsung

  • Pros mentioned:
    Counter depth

    Rated 4 out of 5 stars

    Overall great fridge/freezer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the counter depth, smooth appearance. Good freezer space. Need to read instructions about the flex drawer and changing the water filter as my water still doesn't taste good. Fridge doesn't have much talk item storage space, but otherwise I love it

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great features. Lots of space.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space in this fridge. Looks great and the features are an added bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I agree this is the finest appliance we have ever owned! Fits in the space better than any other refrigerator and looks amazing. We love the freezer on the bottom and all the features. Our favorite "perk" of this unit is the self filling water jug. We hardly ever use the water on the door (reason we bought it) because it's so easy to quickly pour really cold water from the jug. If you can afford it, I HIGHLY recommend this product!

    I would recommend this to a friend
  • Pros mentioned:
    Middle drawer
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ice maker did not work initially, but Best Buy was able to trouble shoot a fix for it (after two attempts). Happy with the appliance, disappointed in the Best Buy service experience. The middle drawer is the perfect size for snack and drinks for the kids to access easily. Wish the Fridge was a bit larger, but it works for our family of 4.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 4 out of 5 stars

    Looking and functioning great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a counter dedpth unit. Love the design and water jug in the door... The only downside is the smaller size... but again this is a counter depth and it's expected. So far functions great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fit's the bill and shallow cubby hole!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not having handles sticking out allowed this awesome and sleek fridge to fit perfectly flush with the rest of our counters. In addition, the narrow walkway in front of our fridge was not hampered by handles sticking out and possibly catching/snagging passer-bys. Moreover, the shallow depth of the interior (similar to much higher end fridges) allows for easy reach of items stored in the back of shelfs. The snack/sandwich drawer in the middle is beyond convenient as well. The top sliding freezer compartment drawer does fall off of it's rolling slot a lot though. Still not sure if this is how it is meant to be or a defect?

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth, No handles

    Rated 5 out of 5 stars

    Great for smaller kicthens!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge. I love that it's counter depth. Very clean looking with no handles!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That's great to hear, Tiff! Thank you so much for choosing Samsung. ^Jecca Samsung