Customer Ratings & Reviews
- Model:
- RF23M8070SG
- SKU:
- 5728812
Rating by feature
- Storage Capacity
Rating 4.0 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Design
Rating 3.5 out of 5 stars
Customers are saying
Customers frequently mention the spaciousness, middle drawer, counter depth, design, and no handles as positive aspects of the refrigerator. However, there are significant concerns with the ice maker, including frequent breakdowns and leaks. Some customers also express dissatisfaction with the fingerprint resistance and warranty of the product.
This summary was generated by AI based on customer reviews.
Good so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this refrigerator just over one month. So far we really like it. One thing I'm missing is space for tall bottles, but I'm adjusting. We do run out of ice frequently -it's a very hot summer and I have 2 kids in sports filling up water bottles. Overall we are satisfied. It definitely looks really nice.
I would recommend this to a friend- Pros mentioned:Middle drawer
Products are great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good products but only the experienced delivery very entertaining were good. The first two attempts they refused to do the job. The experienced guys...from Cuba and Guatemala were fantastic.
I would recommend this to a friend Internal self filling pitcher is the bomb.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most amazing thing about this fridge is the self filling pitcher, we use it constantly to fill the keurig, the dog water bowl, and our own needs. Note that we read a lot of reviews that said there were issues with failing and I'm going to guess that they didn't know there was a safety feature under the pitcher holder which will turn it off if it identifies water missing the pitcher and filling a reservoir that it sits on. Simply put a glass under the safety reservoir and pull the plug to release. Seems sturdy built. Happy 45 days into ownership. I was severely disappointed with the installation and will never use the Best Buy installation service again.
I would recommend this to a friend- Pros mentioned:Spacious
Love My New Fridge!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator! The water and ice cube function is fantastic! The controls to adjust the settings are perfectly located. There is lots of room for everything!
I would recommend this to a friend Do not buy this frig-no icemaker!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Galveston TX installation: Cons- Humidity here causes the doors to have condensation on the side of the doors which is not good because it may drop on the digital buttons below, per serviceman. Ice maker - Totally useless!!! /had no idea about this when purchased!!! After making very little ice, called serviceman to look at this and he told me this icemaker is very compact because of design of the refrigerator to make room for other features.. He said, and showed me that the icemaker only makes 5 ice cubes per freeze!!! Yes, believe this. Do not buy this refrigerator if you would like to have an icemaker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi nowillnot2019,
Thank you for letting us know about your refrigerator. We apologize for the inconvenience it may cause you. I'm sorry to hear that the ice maker is producing small ice.
I will provide you with a link that indicates a troubleshooting guide for the ice maker that doesn't produce enough ice or small ice.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Also, check this link for related issues of ice makers: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF23M8070SR/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144219870
^Rainly
I haven't been able to get the waterline installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been very difficult to schedule an installation; very few dates and times are available.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Roanna,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. I'm sorry to hear that you are having difficulties scheduling an installation for your refrigerator.
To help you with this, I will provide you with the user manual link to check the installation guide for your refrigerator on pages 16-34.
Hera's a link: https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144349660
^Rainly
1 Major Issue with product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge seems to work well so far. It was delivered with a small dent & scratch, which were not visible until the film was removed from the fridge. The major problem that I have with it is the ice maker. It is Very Loud when the ice "falls" into the reservoir bucket. This happens all day long!!! I would not recommend purchasing the fridge if you have a dog that is afraid of thunder or fireworks, The constant sound of the ice falling as caused my dog to have extreme anxiety, to the point that she has started eating the carpet. This is so upsetting, considering the amount of money spent and not being able to exchange it.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Honest Pen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with this Samsung product since the first month of purchase. The ice maker would not work after several repairs and the replacement of the filter did not last for a long period. *Switched out and changed refrigerator to LG
No, I would not recommend this to a friend - Pros mentioned:Spacious
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this refrigerator for about a month now and are very happy with it. The color is beautiful and the fridge is quiet.
I would recommend this to a friend not the best option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not finger prints resistant doesn’t make enough ice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jazmin, I would like to congratulate you on your new Samsung Refrigerator and see that you have some concerns with the ice maker and the appearance. I hear what you are saying and we are always looking for ways to improve. I have some helpful information that I want to provide to ensure you are getting the best performance from your ice machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
We are here if you need any additional assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143569539. We would like to welcome you to our Samsung family. ^Brad
- Pros mentioned:Design
Buy this fridge.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. The Tuscan steel pops in our brand new white cabinet kitchen and Samsung products are reliable and affordable.
I would recommend this to a friend - Pros mentioned:No handles
Love this refrigerator
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fact that there are no handles to get smudges all over them and the fact that it converts into all refrigerator if you choose.
I would recommend this to a friend Ice maker sucks
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker has been nothing but problems. Ice cubes freeze in the chamber preventing ice from dropping. At first it took months to happen but now its about a month. Reading on line I found that other people have the same problem. A $3000 refrigerator should not have problems with the ice maker after the warranty runs out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Roge,
Thank you for sharing your experience with us and your satisfaction is our topmost priority. We apologize that the ice cubes freeze in the chamber of the ice maker. Don't worry we will surely notate your feedback about this matter.
To help you out identify the issue, please click the link for your reference and some basic troubleshooting guide.
https://www.samsung.com/us/support/search/?query=ice+maker&referrerPageUrl=https://www.samsung.com/us/support
/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Ice maker is not working: Ice bucket is stuck or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23M8070SR/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144301323
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Design
Beautiful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a year and a half and it’s still as beautiful as the day it was delivered. :)
I would recommend this to a friend - Cons mentioned:Ice maker
Great overall layout
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the overall layout but disappointed in ice in door
I would recommend this to a friend - Pros mentioned:No handles
Beautiful refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is gorgeous. The refrigerator is beautiful looking. Having no handles is a plus Everything inside works perfectly.
I would recommend this to a friend good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the black stainless steel finish. and size.
I would recommend this to a friend- Pros mentioned:Spacious
Great so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have only had this for a few days Since it took almost a month for delivery, but it works great and is much quieter than our last one.
I would recommend this to a friend - Pros mentioned:Design
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Refrigerator. I am very happy I Purchased this model. Love no fingerprints on fridge. No handles gives it a sleek look.
I would recommend this to a friend Great fridge for s compact kitchen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigirator for a small Kitchen.enjoying it
I would recommend this to a friend
