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Customer reviews

Rating 4.1 out of 5 stars with 510 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 510 reviews
  • Rated 5 out of 5 stars

    Great fridge to replace an older Samsung fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the fact it has no handles. The kiddos would always hang on the freezer door handle on our Samsung fridge we just replaced with this new one. Our old Samsung fridge kept having issues wth the fridge not cooling (freezer was still working) - samsung covered the costs to repair it a couple of times and the third time it died, we just decided to buy a new fridge. I've always had great experiences with Bestbuy and Samsung so we stuck with Samsung again for this fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    JulieE

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hard time finding the right size for my small kitchen and this was perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge, not so much the filter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge works great only complaint is that the original water filter had to be changed right away, the water would stop dispensing at random. The filter as always are expensive

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Works well for the size.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator and fit nicely in the space we had to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love his refrigerator! Makes perfect ice. and the water dispenser is so convenient. It also shows the refrigerator and freezer temperatures. The bottom freezer is so convenient and so is the fridge.

    I would recommend this to a friend
  • Cons mentioned:
    Water dispenser

    Rated 3 out of 5 stars

    Faulty dispenser

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problems with the water dispenser. Currently working with geek squad to resolve. It sometimes works and sometimes doesn’t

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Burk,

      We appreciate your review of your overall experience with the water dispenser of your Samsung refrigerator, and we'll be glad to look into this for you by providing a link for a troubleshooting guide.

      Water dispenser issues:
      https://www.samsung.com/us/support/troubleshooting/TSG01001875/

      To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      You may provide this reference number (1144997443) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Cons mentioned:
    Water dispenser

    Rated 2 out of 5 stars

    Stay away from this

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned for a year. Really nice fridge but the water dispenser and ice maker suck. Have had absolute terrible luck with Samsung sercive, managed to somehow get everything working for 4 months and now its acting up again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We absolutely understand how this experience can be upsetting. We are here to help, JamesD.

      We highly recommend performing the troubleshooting steps from the links below to help elevate how the ice maker and water dispenser work. Kindly select the corresponding topics related to your ice maker experience. There are hyperlinks and a video included.

      Samsung ice maker is not working:
      https://www.samsung.com/us/support/troubleshoot/TSG10002387/

      Samsung refrigerator water dispenser issues:
      https://www.samsung.com/us/support/troubleshoot/TSG10003791/

      Should you require further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1148722484, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice combo!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s quiet, and is doesn’t freeze my cold stuff like my old fridge did.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge and delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. And great job on delivery guys. They fridge really fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    savi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious has enough room and it is convience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Investments.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice investment, it is excellent producing Ice, keeping items fresh. It is easy to clean off fingerprints and it has a lit if room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Roomy Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Refrigerator, am very pleased. The only regret I have is that I should purchased it with the icemaker access through the door. Other than that, am a happy customer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of internal space, lots of space in the ice maker area. It is great for a small family.

    I would recommend this to a friend
  • Cons mentioned:
    Water dispenser

    Rated 3 out of 5 stars

    Not really happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water dispenser worked for 2 days then stoped. Service man came out and needed a part. Waiting for part still not working. So disappointed with that and small dent on side but not that noticeable at the bottom

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Rita, I realize that you are experiencing some concerns with your current service on your Samsung Refrigerator. I want to make sure that you are having the best experience possible during this process. Please reach out to my team via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144006292. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Smart 3 Door Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just love the french doors it very roomy and have lots of space. love the ice maker in the bottom pull-out drawer that holds a lot of ice. Thank-You, Kelly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is the best. this fridge is top notch. I didnt realize it was a smart fridge till i got it home.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, roomy frig. Serves it purpose! The freezer is on point!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy to change settings, water filter is excellent, love it so far

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can be controlled by the App, Space is great and got cold really fast, So Happy with this appliance

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it from Best Buy two weeks ago, we are so happy we found it, good size

    I would recommend this to a friend
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