Customer Ratings & Reviews
- Model:
- RF22A4221SR/AA
- SKU:
- 6471965
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the spaciousness and size of the 22 cu. ft. 3-Door French Door Smart Refrigerator with External Water Dispenser. It is a great fit for smaller kitchens and offers ample storage space. However, there are concerns about the water dispenser not working properly and the lack of handles on the fridge doors. Some customers also mentioned that the freezer organization could be improved.
This summary was generated by AI based on customer reviews.
Awesome Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and service. Arrived when scheduled and the delivery went perfect
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly and is nice new feature to our home. It has lits of space.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far is great I’m happy with h this buy Great refrigerator
I would recommend this to a friendGood Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it's supposed to do. It's an odd size and that's what we needed
I would recommend this to a friendNew frig
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to our kitchen to go with our new stove and microwave
I would recommend this to a friendWater dispenser fails horribly...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.About to receive my 3rd replacement as water dispenser fails to work properly. Beautiful appliance, sleek, with plenty of space inside. If only it would be fully functional.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung Refrigerator. We apologize for the inconvenience since this is the 3rd time you will receive a replacement. I understand that this experience is not ideal.
Should you need support in the future for the replacement that you are about to receive, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144675065
^Rainly
Samsung Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well designed refrigerator, very attractive and very quiet.
I would recommend this to a friendVery disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase a refrigerator nov 19th. Today is january 12th and ui got my 4th notification that i needed to reschedule it. I hade to buy anothet one so i could get through christmas. I went for almost a month without a refrigetator and all i heard was so sorry. I even heard the excuse because of covid. How long is that going to be used. It just seems a large company like yours could do better. I plan to let everyone i know about this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of space, works perfectly! I would recommend
I would recommend this to a friendSo far so good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really good fridge! I would recommend it to anyone!
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for the great recommendation, Abey! I am confident your new refrigerator will continue to impress you! ^Shay
Side by side Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like that it doesn't have handled, very awkward opening
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AllenB, I am glad you are liking your Samsung Refrigerator. I would like to forward your ideas to our design team so that we can improve in the future. Thank you for your feedback and for choosing to be a part of our Samsung Family. ^Brad
New Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great fridge. Better is the doors didn't squeak
I would recommend this to a friendGreat price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price!! lots of space and easy to clean
I would recommend this to a friendDo not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the reviews are correct this refrigerator lasted two days before the water stopped working. Best Buy was great and came and picked it up right away
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kboyer95,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SR/AA
And incase you need some parts for your fridge you may purchase it here:
https://www.samsungparts.com/Default.aspx
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:1144535594
^^Ross
Samsung french door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!! Delivery fast quick!! Fit perfectly.
I would recommend this to a friendCompact
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great compact fridge but has space for all the things.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there MommyD, congratulations on your new Samsung Refrigerator and thank you for taking the time to share your review. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the refrigerator home and water doesn’t work on the door
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Viking,
Thank you for sharing your experience with the water dispenser of the Samsung refrigerator.
I highly suggest checking the Samsung link below for the troubleshooting guide about water dispenser issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
If you have inquiries and need further assistance in the future, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144940125.
Thank you for choosing Samsung and have a great day!
^Rainly
Barb
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered it but weren’t able to get it through the door
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144602004
^Rainly
2 Refrigerators - 2 water dispensers not working.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Add me to the list of water dispenser problems. The first refrigerator dispenser didn't work at all. We got a replacement refrigerator and the water dispenser worked for 4 days. There are 9 reviews for this fridge, 8 of them with the same problem. What are you going to do about it Samsung?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, kimvee! We are sorry to hear that your water dispenser is not working as designed. Please know that we are here to help and rectify the concern. The link below will help get your unit working as designed.
(https://www.samsung.com/us/support/troubleshooting/TSG01001875/).
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143825341
Thank you for choosing Samsung. ^Nic
Water Dispenser Problem
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our old fridge died and this was one of the only ones available that fit in our space. Unfortunately, having the same issues as everyone else that has bought this. Water dispenser worked for 3 months and now nothing...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Treze, we definitely understand how important it is to have your refrigerator working as it was designed. Let's try to get this resolved. Here is a troubleshooting guide that may help with your concern on the water dispenser (https://bit.ly/31sY50E). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144048404) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay