Customer Ratings & Reviews
- Model:
- RF22A4221SR/AA
- SKU:
- 6471965
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the spaciousness and size of the 22 cu. ft. 3-Door French Door Smart Refrigerator with External Water Dispenser. It is a great fit for smaller kitchens and offers ample storage space. However, there are concerns about the water dispenser not working properly and the lack of handles on the fridge doors. Some customers also mentioned that the freezer organization could be improved.
This summary was generated by AI based on customer reviews.
Do not buy! Water won't work.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the space, but the water stopped working days after getting it. ice maker kept working the entire time. We wiggled the filter and it started working. Next day, stopped. Best Buy brought us a new one and it stopped the next day. We tried both for a few weeks until we just sent it back and ordered a different one. Best buy has been amazing to deal with, but do not waste your money or time on this product.
No, I would not recommend this to a friendCliftonflowers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it had an ice dispenser on the door so disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I completely understand how frustrating it is when you purchase a refrigerator and it does not meet your expectations. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144095194) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
No work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser not working. Tried all the time to fix
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to see that you had this problem with your unit and we would like to see how we could assist. We apologize for any inconvenience this has caused. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144107788) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Never in my life had a purchase like this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had it three weeks. The Best Buy installers were little more than delivery men. I had to hook up the water line myself. They told me they were not allowed to touch plastic lines and their ($39.99) stainless steel water line was too short to use. I still need to take it back. The water dispenser worked briefly. Three weeks and three repair visits later, it worked for one day and I have to call them back. May just tell them to come and get it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with the water line installation.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking fridge, but water dispenser not working. If id known I would have this many issues, I would have saved myself the money and bought a fridge without a water dispenser.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We all know a working water dispenser is needed to enjoy a glass of water, EsmeraldaM. Let's go ahead and check why it did not work.
When it comes to your water dispenser, you'll want to ensure everything is in working order; otherwise, it may need to be dispensed properly. Please check this link for details.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
How to fix your refrigerator's water dispenser | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA&t=3s
Samsung refrigerators have a few different lock functions, depending on what model you have. Please check this link for details.
Unlock your refrigerator control panel
https://www.samsung.com/us/support/answer/ANS00035741/
You need a clean water filter to get fresh, filtered water. Please check this link for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145511334) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Vey disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the refrigerator on a Monday, received it on a Friday. by Saturday it isn’t cooling nor freezing. The temperature has steadily raised. as of today, the temperature is 71 in the fridge and 74 in the freezer. Called customer service and that was useless. Now I have to pay someone to come fix a brand new fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Diane! We are sorry to hear that your unit was not cooling and we apologize for any inconvenience you have experienced. Below I have provided a link that will help rectify your concerns. (http://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143849347
Thank you for choosing Samsung. ^Nic
Sorrysamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is such a hassle trying to open and close the right side crisper, because you have to open both sides of refrigerator to get in the right crisper yet only left side to get in left crisper.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Salvatore,
We appreciate your review of your overall experience with the feature of your Samsung refrigerator, and we'll be glad to look into this for you.
To further assist you on this matter and to know more about the product, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144987872) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Broke
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 days in and the water dispenser broke. Makes ice just fine, even used the water dispenser once. Next day, no more water but kept making noises. Returned to Bestbuy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey, Teddy. I understand this ordeal with your refrigerator has you frustrated. I can relate to this concern. Thank you for alerting us to this matter. We hope we can take a look into this matter for you. If you need assistance in any way; you can use the information below to contact our Social Media Team using the following ticket number 1143891715. We hope to hear from you soon. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Don’t waste you time or money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same issue as everyone else. Water dispenser doesn’t work. New fridge came this morning, also doesn’t work and had a dent. When I purchased, there were no reviews yet, now plenty all with the same issue. Lady on the phone had a horrible attitude, $2k fridge and it’s going back! Disappointed to say the least.
No, I would not recommend this to a friendDelivery service sucked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Payed for delivery and removal and didn't take old fridge old one still sittng in my kitchen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the services included in your purchase.
Have a great day.
-Ernest-
Arrived on Friday & 3 days later
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived on a Friday and by Monday afternoon the water dispenser quit working. Samsung is aware of the problem, the Geek squad did fix it though.
I would recommend this to a friendWho’s at the door?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motor runs very often and it’s noisy. It sounds like someone is ringing our doorbell when the motor starts up. It’s that loud!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, leavicki
Thank you for bringing this to our attention and we do apologize about your issue with your Samsung - 22 cu. ft. Smart 3-Door French Door Refrigerator with External Water Dispenser - Stainless steel being noisy.
The experience is not what we expect from our customers.
I recommend following the steps in this link to help you with this issue.
Understand the noises coming from your Samsung refrigerator
A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting the conversation. This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE&t=16s
For further assistance, you may reach us via the following option.
Reference number: 1144348982
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung,
^Ross
Not off to a good start
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not off to a good start. Delivered today. No water and No Ice production. Called for service. Will update but don't have a good feeling about this Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BrianW, we thank you for your review and we are sorry to hear of the concerns you’re having with your appliance. It looks like you are on the right route to get this dilemma resolved. If you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144094929) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Run Away!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All, I can say is, it makes ice and it keeps things cold, the water dispenser doesn't work. We waited for this unit for a month, because the first one, the exact same model, the water dispenser didn't work on it either and they can't fix it. Thankfully Best Buy is allowing us to upgrade to something different, but another month of having to buy water is getting expensive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for sharing your experience with the Samsung refrigerator. Nisey, I have provided a Samsung link below about the water dispenser.
Samsung refrigerator water dispenser issue.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/
If you have inquiries in the future, feel free to reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1145014288.
Thank you for choosing Samsung and have a great day!
^Rainly
Good fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator. Unfortunately the water dispenser stopped working after a few weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that you are having this problem with your refrigerator. Here is a link to a troubleshooting guide that may help with the concern you are having with your water dispenser (https://bit.ly/3nBrGgr). If the problem continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144087364) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
No water
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser did not work. Had multiple technicians come out to make repairs and ended up having to return. Good for smaller spaces, but we bought for the water dispenser.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JesyR,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Water Dispenser doesn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like every other 1 star review here, the water dispenser doesn't work. Fix your broken product Samsung, it's clearly not working as intended and needs to be recalled. Stop posting insulting troubleshooting links in response.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Chris. We regret to hear that you're having trouble with the water dispenser on this unit and would love to speak with you to see what we can do to get this resolved. Please reach out to us at either 1. Facebook Messenger: http://m.me/samsungsupport or
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1143896052. ^Lo
Lemon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By the time we realized it wasnt holding cold temperature, the return date passed. Best Buy said there was nothing they can do. Horrible customer service!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of having a working fridge. Allow us to help.
Below is a link to help you diagnose if your refrigerator is not cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Please see page 55 under the "Fridge/freezer does not operate. Fridge/freezer temperature is warm." section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202212/20221230134429582/FDR_RF4500A_DA68-02657D-02_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147205168) to help our team pull up your information.
Have a great day.
^Camille
Poor quality control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First fridge was defective upon delivery, constantly beeping and watet would not dispense, the fridge thought a door was open constantly. Second fridge now will not dispense water after working fine for 3 days. Repair man scheduled. Will update review after.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Garus,
We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the water dispenser does not dispense water.
While waiting for the schedule of the repairman, you can check the article about water dispenser issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144660897
Thank you for choosing Samsung, and have a great day!
^Rainly
Customer Service Issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product advertised as excellent condition was damaged. The delivery company failed to contact me prior to delivery. Had to re-schedule. Delivery employee lied to me claiming he called half hour before delivery when he did not.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly