Customer Ratings & Reviews
- Model:
- RF22A4221SR/AA
- SKU:
- 6471965
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the spaciousness and size of the 22 cu. ft. 3-Door French Door Smart Refrigerator with External Water Dispenser. It is a great fit for smaller kitchens and offers ample storage space. However, there are concerns about the water dispenser not working properly and the lack of handles on the fridge doors. Some customers also mentioned that the freezer organization could be improved.
This summary was generated by AI based on customer reviews.
No water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser disnt work when they delivered. Sent two different people out sisnt know why, Samsung contacted and fixed. Two days later no water coming from dispenser again. I called best buy and they are gonna replace it. Hope next one works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mg27,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience to the refrigerator water dispenser not working. We understand how important it is to have a working water dispenser for our daily water intake. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144596756
Thank you for choosing Samsung. Have a great day.
-Trisha-
new purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it has only been a week and water dispenser is not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NuzhatK,
Thank you for sharing your experience with the Samsung refrigerator. I have provided a Samsung link below about the water dispenser.
Here's a Samsung link about the water dispenser issue: https://www.samsung.com/us/support/troubleshooting/TSG01001875/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1145041745.
^Rainly
Water Dispenser worked one time only
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having limited space I was excited to find a frig with French Doors and filtered water, should have read the reviews. Water dispenser did not work from day 1, replacement received In 3 days, same issue. Geek squad came out, was able to get 1 glass of Water and then nothing. Finally had it removed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NoWater,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator's water dispenser not working. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144470354
Thank you for choosing Samsung. Have a great day.
-Trisha-
Wall damaged! Won’t fix!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged wall when installing refrigerator and will not approve to have it fixed.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your dismay about what happened with the wall.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
No water
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for two days made ice water was working second day no water but still getting ice awful product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Heather, I see you are having some concerns with your Samsung Refrigerator not dispensing any water and know that can be alarming. I would like to share you helpful information to get you the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
We are here if you need any further help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143814726. We thank you for choosing Samsung in your home. ^Brad
Versatile with a great look inside and out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the French Doors with freezer below. Water dispenser has good pressure. Wife is happy with capacity as we used to have 2 refrigerators at old home.
I would recommend this to a friendWater dispenser busted
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like others, Water dispenser stopped working after a day of receiving it. Except for the water issue, delivery was good and fridge otherwise works great so far.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsungfridgebuyer!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 22 cu. ft. Smart 3-Door French Door Refrigerator with External Water Dispenser - Stainless steel. I sincerely apologize for the inconvenience if the water dispenser on your Samsung Refrigerator stopped working. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Samsung Refrigerator Water Dispenser Issues": https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
You may also refer to the user manual about "Special Features of Water Dispenser" on page 47: https://downloadcenter.samsung.com/content/UM/202108/20210817065517093/FDR_RF4500A_DA68-02657D-00_EN_MES_CFR_2007.pdf.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RF22A4221SG/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620142
Have a great day.
Melardo
Nice but needs an update.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to take this product back and purchase a different one online. Water dispenser didn’t work at all, but it still made ice fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi docsparrow,
We appreciate you reaching out regarding your inconvenience with our Samsung Refrigerator and we know how important refrigerators are especially if we are trying to get cold water. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
We would like to help by providing this troubleshooting link to support your concerns about the refrigerator:
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You might want to check this link for other troubleshooting steps:
https://www.samsung.com/us/support/search/?query=water+dispenser&referrerPageUrl=https://www.samsung.com/us/support/
You may also use this link for regular maintenance or your refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144185789
Thank you for choosing Samsung. Have a great day.
-Trisha-
Defective water dispenser
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser nor working. It just made noise but no water came out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Wood, I see you are getting concerned with your Samsung Refrigerator not working properly and know that is upsetting. I would like to lend a hand with a helpful guide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
We are here if you need further assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143794710. We thank you for joining our Samsung community. ^Brad
Installer sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install delivery sucked. Almost got run over. Had to hire plumber and pay out of pocket. Experience was horrific.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Water dispenser broke in 2 days!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser broke in 2 days, ice maker is working fine! All reviews complaining the same issue! Did not expect this from Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SheeNA,
Thank you for giving us your feedback about your Refrigerator. We apologize for the inconvenience of having an issue with your ice maker since it stops working, and for the water dispenser that was broken.
To help you with your concern, I will provide you with a link that indicates a troubleshooting guide for ice makers and water dispensers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
For the water dispenser, here's a related link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
Also, you can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF22A4221SG/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144200620
^Rainly
Disaster…stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is nice, but water dispenser broke on day 2. Now being told that it can’t be fixed and fridge would be refunded.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Carreraw,
We appreciate you giving us a review about the water dispenser of the Samsung refrigerator. Glad to know that you will be receiving a refund.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still broke dont make ice or water they came out to fix it but didnt
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are aware of your refrigerator's condition. Let's extend our assistance, MatthewC.
To help rectify the water dispenser's efficiency, visit this guide below. Please fully watch the YouTube video and click on the embedded link about "Replacing the water filter."
Water does not dispense at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
To get the diagnosis of the ice maker, we recommend reading through this link. An instructional video is recommended for watching and clicking the hyperlinks, such as "Other ice dispenser guide" and "Test button."
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146551498, to help our team pull up your information.
Have a great day!
^Chrystel
Poor appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned and exchanged for an LG refrigerator. Water dispenser quit working after 1 week AND it was a very noisy refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144567708.
-Noraina
Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value on this Samsung refrigerator - and it works great!
I would recommend this to a friendWould pass on this Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water on the door has already stopped working, 2 weeks old. The unit is loud and the smart features are lack luster. Customer support is poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Zioina! We are sorry to hear that you water dispenser is not working as designed. At this time we would like to provide a link that will help address your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001875/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143933093
Thank you for choosing Samsung. ^Nic
broken water dispenser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with fridge but water dispenser stopped working after a week, Ice machine works fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there sadaboutfridge, I realize that you are experiencing some concerns with your Samsung Refrigerator not dispensing water and know that is alarming. I want to provide you some helpful information to ensure you get the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
If you need any additional assistance, reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143896245. We thank you for letting us be your choice for your home. ^Brad
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice dispenser stopped working three days after installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gabby,
We appreciate your review of your overall experience with the ice maker of your Samsung refrigerator, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator has ice dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144960451) to help our team pull up your information.
Thank you!
-Angelica
WATER DOES NOT WORK!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. THE WATER STOPPED WORKING FOR A SECOND TIME THIS IS MY SECOND REPLACEMENT
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Qball951, I see that you are experiencing issues with your Samsung Refrigerator not providing any water and know that is upsetting. I want to provide you with some useful information to get your unit operating properly. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-dispenses-slowly
If you are still experiencing problems, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143987414. We are so thrilled to have you as a member of our growing Samsung family. ^Brad
Not the best fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged delivered and after intallation, water dispenser keeps leaking
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille