Customer Ratings & Reviews

I’ve had the fridge over a year now It has ample space and looks fine on the outside. If the refrigerator had a better designed water dispenser I’d be giving it a much higher rating but this design just sucks! The water dispenser is TERRIBLE!! I have to be super vigilant because it’s so common for water to get all over the floor. The water comes out too far from the fridge to be able to just hold a regular sized glass there. It sprays beyond the edge of the glass, so I have to hold my hand behind the glass (I can’t just press the glass against the panel on the fridge. If I do that the water misses the glass). so I have to either have my fingers all the way around the glass so my fingers are pressing on the pad, or I have to use two hands, one to press the pad and the other to hold the glass out enough so the water will actually make it into the glass. It’s amazing how stressful that one poor design can make everyday life! Any time I have company I have to watch to make sure that they don’t accidentally spray water everywhere or end up with a stream down the front of the fridge and a big puddle on the floor. I have a friend who has this same fridge and she hates it too. Actually after writing this I’m changing from two stars to one. That’s how irritating this is. Oh, and when I had to buy new filters I went through the Samsung website. They sent me the wrong filters TWICE (even though I contacted them to make sure I ordered the right one!) and then had to wait several weeks to get them because they were back ordered. I wish I’d bought a different fridge.

Love my new fridge just wish i could get my water installed. the way my kitchen made would have been to much

We so happy ! Is working so good. It has a lot of space.

This was a fantastic and beautiful fridge for my small space in the kitchen, until the compressor went out 13 months after purchase, and my freezer thawed everything in it. I had the Best Buy Extended warranty (thankfully) and their guy diagnosed the compressor which was supposed to be covered by Samsung for 5 years after purchase. However dealing with Samsung was not easy. 15+ calls, chats and countless emails/texts later, they had no replacement option, only a refund. Then after I agreed to a full refund, they texted me they could only offer a partial refund! Even full refund does not cover lost food, new delivery/install cost, or haul away of old fridge. Samsung downgraded the refund to a smaller amount because they said they needed "proof it was a compressor problem" which the Best Buy Tech provided them on the phone while doing the service call. I had to argue my points to several Samsung reps. Many hours of my time and effort and 2 weeks later with no working fridge (if you get rid of the non working one before they refund you-you are default on the agreement and refund is cancelled), Samsung refunded the fridge. Now I have to find another brand and pay all the extras that come with it (install/delivery/haul away/new extended warranty- which is apparently a necessity with modern appliances). Nightmare, cannot recommend this fridge or Samsung appliances. Best Buy was great, I highly recommend their extended warranty.

It’s ok. Ice maker is slow. Shelving is good. Nice drawer.

This is the perfect side by side fridge! Right size and the unique hidden handle doors are so modern and stylish. Great no problem I’ve maker gives out cubes so no frozen up shuts. Bright lighting on the inside shelves. And very happy with the price and deal plus delivery from Best Buy!

I love this refrigerator! If you leave the door open long enough it beeps to let you know it’s open. Perfect for our house! Best of all it was delivered, installed, and they even took our old frig away for us!

Pretty good buy for the buck. Love the side freezer, has a lot space because ice maker on the side door. Keeps temperature well. Black stainless steel so slick and love that there is no door handles

Keeps food cold, ice maker makes ice, looks great, nice and quiet!

Worst refrigerator. Freezes food on refrigerated side. Stopped making ice consistently after 5 months. I’ve had 5 service calls and they have not been able to fix it. Samsung refuses to give me a refund. I got a defective refrigerator and instead of making it right they keep setting up service calls. Repair men keep telling me that’s they way this refrigerator works. Pictures of frozen eggs and spinach. Picture of all ice it made in 24 hr period.

This refrigerator/freezer checks almost all of the things I was looking for with sadly one terrible exception - a $5 LED light for the in door ice and water dispenser

Fine looking and the digital temperature gauge helps

We love how it looks. Like that it has an app. Hate that there is no light on exterior water / ice dispenser.

Beautiful and excellent product no complaints yet very happy with it recomment I will buy..

Scheduling and delivery was easy to set up. Technician was polite and professional during installation. Arrived in good condition. Refrigerator works great.

Nice affordable fridge. Cooling fast, quiet and great looking.

good quality, good price, perfect dimensions for the kitchen

Absolutely love this refrigerator! Fits perfectly and looks amazing in my kitchen!

Love this fridge!! It’s big enough for my kitchen, it’s a nice and high end refrigerator

Perfect counter depth for our kitchen. Fit like a glove. Food stays cold and fresher longer. Water dispenser is large enough to fill water bottles.