Customer Ratings & Reviews
- Model:
- RS22T5201SR
- SKU:
- 11238094
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Good design
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, love the side by side for organization. For months in, we are having issues with ice maker/water dispenser: the touch pad is not sensing touch between water and ice.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us. I am including a link to a helpful troubleshooting guide to support your concerns on the dispenser (https://bit.ly/2YQRtb6). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143889363) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Great Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved my Best Buy sales associate and my refrigerator! Delivery was here on time and the guys were great.
I would recommend this to a friendMore bad than good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to send first one back due to a defective seal on top of freezer side. Second one was not perfect, but about 95%. Not sure what the problem is there. Water dispenser is in an odd place. Have to have a wide glass or it will miss by pushing up against the “switch”. Cannot move the shelves up high on the freeze side due to the ice maker hitting the shelves. Although, there are slots to put the shelves there. Would have sent it back, but the options for the counter space refrigerators was slim.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We appreciate you letting us know your feedback about the water dispenser being in the odd place and unable to move the shelves up due to the ice maker hitting the shelves. We apologize for the inconvenience this has caused you. It's not the experience we want you to have, and we're here to help.
For immediate assistance regarding your concern, you may reach out via our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144448679
-Angelica
Good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very simple refrigerator/freezer. I like the simplicity. Have been using it for a month and it works good. Only thing I have noticed is that food toward the back wall tends to get colder/icy (I have it set according to factory recommendations),
I would recommend this to a friendSamsung appliances are awful
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator I have ever owned! It was delivered with an entire door shelf missing in the freezer. The ice maker is hands down the worst technology in existence! I'll never purchase a Samsung appliance again! Stick to phones!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Having a reliable ice maker is convenient for every household. Let's get the information you need to ensure you are maximizing the refrigerator's features.
Kindly click the links below to find the best way to address the ice maker. Please select the scenario that best fits your situation and check the hyperlinks or videos to learn more.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To better assist you with the missing shelf, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store and check the best option for getting the missing shelf of the refrigerator.
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147000916) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
- Pros mentioned:Capacity, Size
Great counter depth fridge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for smaller kitchens. Great size and easy to use. Second Samsung Fridge. Fits all we need for a family of 4.
I would recommend this to a friend - Pros mentioned:Overall performance
Cheaply made, not fingerprint resistant!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge works really, really well. The pull out trays/drawers are cheap plastic. I don't think they will last very long. They also don't slide out easily. This model is supposed to be fingerprint resistant. (Which is what I wanted).....no way! This is very Hard to keep clean because every time you touch it, it looks dirty. I definitely would not recommend this if you have children. You will be cleaning the outside doors at least 10 times a day if you want it to stay clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with keeping fingerprints off of your Samsung refrigerator. I have some valuable information to help wit that. Please see link below:
https://www.samsung.com/us/support/answer/ANS00079481/
Thank you for choosing Samsung. ^Brad
This refrigerator blend in with black appliances.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far very happy with the refrigerator. It matches my black appliances even though it is stainless steel, but it is black stainless and the sides are black textured, so it blends in with the old appliances. The water and ice dispenser has a lock which I like.
I would recommend this to a friendGreat frig but you MUST have space for door swings
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the frig but would have LOVED it if the doors could swing open without requiring additional space on either side of the frig. Had a KitchenAid previously with doors that solved this problem.
I would recommend this to a friendGood Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with my choice. It is a good fit in my kitchen. So far it’s working fine since it was installed on Dec 7 last year.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Would not buy again
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing. Items on bottom shelf of frig freeze. Ice maker is very disappointing. Makes 8 small cubes (about enough for one glass) every 90 mins. Family of three constantly running out of ice. Sometimes it makes cubed ice, sometimes it is crushed. If you try to get crushed ice, it clogs up the ice shut and causes a backup.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jumbo,
Thank you for your review, without it, we wouldn't know how to help you with what you are experiencing.
I have shared Samsung links and videos below that will help with what you are experiencing with the fridge and the ice maker.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Understanding ice clumps and other Samsung refrigerator ice maker issues | Samsung US:
https://www.youtube.com/watch?v=WHPiuBBUC2E
What to check when there is no ice or not enough ice from the ice maker or dispenser | Samsung US:
https://www.youtube.com/watch?v=heJu7r3JqNc
Should you need more assistance than the links given, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145110105 to help our team pull up your information.
Leo
Samsung 22cu fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far a good fridge but I only had it for about 2 weeks or so. Why I gave it 4 star is because it’s lacking a place to store your butter etc
I would recommend this to a friendNice Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom drawer and levelor was broken but hopefully our protection plan will take care of it. Otherwise the fridge is great.
I would recommend this to a friendPut in garage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Put this as my second refrigerator in my garage. Looks premium and feels premium only thing is when I close the door it is pretty easy to hear the motor turn on even in the garage so I’m not sure how good that would in a kitchen.
I would recommend this to a friendGood reliability.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have purchased many Samsung refrigerators over the years for our developments and they are amongst the most reliable.
I would recommend this to a friendMr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We do have two sided Samsung refrigerator with good quality and was delivered by best buy
I would recommend this to a friendFridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my fridge, even though it was refurbished it’s in great condition just a scrape but other than that great buy.
I would recommend this to a friendDoes the job after having it overhauled.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product arrived and right out of the box it wasn't working properly. The refrigerator temperature would not move from 32 degrees. Products were freezing. The freezer would not fully freeze, it would only get to about 10 degrees. Had to make a service call and the technician could not visit until 10 days later. Technician had to replace the back panel and temperature sensors. A brand new product wasn't made correctly. Technician said the problems I encountered were often seen in new refrigerators. Unbelievable yet these days the name goes on before the quality goes in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you were experiencing issues with your Samsung Refrigerator and know how frustrating that must be. I am glad to see that your issue has been resolved with a repair from one of our certified technicians. If you need any assistance, We can help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143453476. We thank you for choosing Samsung in your home. ^Brad
Double check measurements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too shallow for my liking, bestbuy didnt have the measurements correct on the product page so it didnt end up working out for me, too bad
I would recommend this to a friend- Pros mentioned:Overall performance
forgotten
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product but it shipped damaged and you never sent the replacement part.
No, I would not recommend this to a friend
