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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1200 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,200 reviews
  • Rated 5 out of 5 stars

    Good buy.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and timely installation! No complaints. Has an app but I don’t ever use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In time and very good service, corteus polite and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect counter depth

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My exchange of refrigerators was handled extremely well during health crisis. Men wear professional and in protective gear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the samsung side by sides refrigerators and R-600a refrigerant that is better for the planet.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 1 out of 5 stars

    ice maker does not work and no service available

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refrigerator for my Corpus Christi TX residence. Obviously, the the ice-maker is a desired feature, when it is 90F outside. The ice maker does not work. I called Best but three times, yesterday I was switched between five (5!) representatives. The call lasted two hours, and the last representative disconnected. Yes, we are in COVID emergency, with employees working in social distancing mode. However, the poor knowledge and rudeness are not justified!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Irene. We regret to hear that you had such a difficult time with your ice maker and the service process. If you are still needing help getting this resolved, this link will help you find a service provider in your area (http://bit.ly/2ksKPDF). ^Lo Samsung

  • Pros mentioned:
    Size

    Rated 1 out of 5 stars

    DON'T PURCHASE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT REFRIGERATOR AS FAR AS SIZE, LIGHTING, ETC. DOORS DON'T CHILL AS MUCH AS OTHER AREAS BUT I BELIEVE THIS IS NORMAL. THE REFRIGERATOR COMPLETELY DIED LESS THAN A MONTH OUTSIDE THE PURCHASED DATE. SO IF YOU BUY THIS ONE, BE SURE TO BUY THE EXTENDED WARRANTY BUT THEY DO NOT REPAIR QUICKLY AT ALL. I WILL NEVER BUY ANOTHER SAMSUNG APPLIANCE. THEY NEED TO STICK WITH PHONES AND TVs

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional service! Fast, efficient, and cost effective! Will always buy from Best Buy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Side-by-Side Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung side by side refrigerator. Ive never had an icemaker in the door. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my mom and she loved it! She's always wanted one with water and ice dispenser and this one was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value - love the open door alert

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Freezer side is skinny but works for us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and functional appliance

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge with helpful features- only wish there was a deli drawer but that is a simple amazon fix!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with our new Samsung refrigerator. Very roomy inside for its size!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and great quality for the value. Stainless steel easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First new refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on install, took no time to hook up and best thing it I didn't have to do any lifting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall everything went smooth from purchasing to delivery.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    2 service calls in span of 6 months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 problems in less than 6 months Difficulty with Samsung automated service response. 2nd service call resulted in refrigerator being down for over 2 weeks (motor replacement for freezer?)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Would have paid more for it. Sleek look and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Amazing Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is beautiful. I love the sleek look. It is very spacious inside considering how slim it looks from the outside. The ice machine is practically silent. It was ready to use within about 3 hours and fill with our groceries.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice add.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this counter depth fridge. nice addition to the kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Would like to see cover for butter.

    I would recommend this to a friend
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