Customer Ratings & Reviews
- Model:
- RS22T5201SR
- SKU:
- 11238094
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
- Pros mentioned:Overall performance
First time buyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance Delivery service was courteous and refrigerator works great
I would recommend this to a friend - Pros mentioned:Overall performance
They are goooood!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the better fridges that one can purchase these days!
I would recommend this to a friend Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water leaked from underneath after the water was hooked up. Not leaking from the connection, but from somewhere inside. And, the water dispenser dripped. And it dispensed ice “very” slowly. Best Buy offered to bring me a new one, but I was a little scared of the model at this point so decided to swap it out for an LG. Waiting for the exchange to happen today.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback! ^Ty
- Pros mentioned:Noise level
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new fridge nice and quiet. Ice machine works great
I would recommend this to a friend Pending delivery August 14, 2022
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase date is correct cannot give any opinion until I actually receive the appliance pending for August 14, 2022. I have received billing and sent first payment. I will actually have two billing cycles before the item gets delivered. I will wait to rate delivery and appliance
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144660869
^Rainly
left with one that didn't fit costing me much more
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is not space to tell what all has happened. The latest is I spent over 3 hrs. over the internet trying to find the right refrigerator. We found one and was emailed they were coming but not what was shown to me. Someone changed it to one that would not fit. I called and said don't come it would not fit. Where the one that was found was lost. I asked for someone who knew what he was doing, to come and see what we were trying to do. One person came but he only looked at the space and I did not here from anyone after that. I'm stuck with one that cost me several hundred more that didn't fit. The one that was picked was lost. As looked at your latest add there is one that would fit, I think, is WRF560SMHZ, but I'll never know.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Nice refrigerator I can’t wait for it to be del!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Curious why you would send me a review for products i won’t be getting for 2 more weeks.
No, I would not recommend this to a friendDoes not dispense ice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this fridge for a whopping 5 months now and it DOES NOT DISPENSE ICE ANYMORE! It makes ice just fine but will not dispense let alone even try. Samsung says that there’s no service available in my area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to see that you had this problem with your unit and we would like to see how we could assist. We apologize for any inconvenience this has caused. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144140411) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
REFRIGERATOR
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I TRY TO REACH COUPLE DAYS AGO AND THE WAITING IS MORE 1 HOUR, THEN I SPEAK THE CUSTOMER SERVICES THEN PUT ME IN HOLD AGAIN MORE THE 1 HOUR THEY NEVER RETURN MY CALL I EX[PLAIN ABOUT THE PROBLEM MT REFRIGERATOR THE RIGTH SIDE NO COOL INSTEAD IS FROZE THE RIGHT SIDE ALL MY VEGETABLE IS DAMAGED
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142487213. We thank you for being a part of the Samsung family. ^Brad
Failed Just After Warranty Expired
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit one year and two months ago. It stopped cooling either side last night. Requested service through the Samsung website and they can't get anyone out for a week! Called other local repair services with no luck up to this point. One stated they stopped servicing Samsung due to not being able to get parts. So, we are out of warranty, out of a refrigerator for at least a week, and done with Samsung appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there HankT, I apologize that you are experiencing issues with your Samsung Refrigerator and understand how you feel. I am glad to see that you are headed in the right direction for a repair by our certified technicians. We are always willing to assist Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143457941. We thank you for being a part of our Samsung family. ^Brad
New Side by Side
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had this unit for a couple of weeks and it is operating the way it should. I do like the finish as it does hide fingerprints much better than other stainless finishes.
I would recommend this to a friendService is terrible!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 3 months after purchase, a power outage occurred. Refrigerator would not turn back on. All other appliances worked fine. Flipped breaker on and of several times, even though breaker wasn't the issue. Had to undo levelers in front to pull unit out. That isn't an easy process. Plugged unit into a different outlet, but still no power. This is the weekend before Thanksgiving. Refrigerator is loaded. 4 days before earliest service call! If you have a problem, Samsung is the not the manufacturer that you want to have to deal with!
No, I would not recommend this to a friendBrand response from Samsung
Posted .A working refrigerator is one of the essential appliances, especially during holidays missthesixties. We're here to help with your Samsung unit.
Here is a link to the troubleshooting steps to try when the refrigerator has no power.
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
You may also check the link below for information about power difficulties and self-diagnosis of your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=q1hwOD0j-hY
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145168798) to help our team pull up your information when you message us.
Thank you!
-Angelica
Refrigerator floor model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit off of showroom floor. Definitely used and returned for some reason! No problem with that but nothing was cleaned inside. Leftover cheese vegetables and liquids delivered with unit! Would of given more stars if clean.
I would recommend this to a friendToo noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy and loud. Called manufacturer and was told it was normal. We never heard the refrigerator this one replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I se you have concerns with the noises coming from your Samsung Refrigerator. I can put that concern to rest. Here is some information on noises that you will hear from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker performance
ice maker is the worst
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator 6 months ago and the ice maker is already broken. Doesnt make very much ice at all if it does work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jonas!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Refrigerator ice maker broke, which did not make ice properly. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
You may visit our parts website to check availability and order the ice maker: https://www.samsungparts.com/Default.aspx.
You may also refer to this link about "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
I am adding this link/video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RS22T5201SR/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144788303
Have a great day.
Melardo
Unreliable
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I loved this refrigerator at first, but 6 months after i purchased it, both the refrigerator and freezer stopped cooling. I have now been without a refrigerator for over three weeks and the Samsung repair people have been out twice so far attempting to fix it. They tell me now that the condenser is shot and will take another week with multiple visits to repair. This is the second appliance I have purchased from Samsung that I have had issues within the last few years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jaimz,
We are glad to hear that you are using Samsung products. We are here to help you out with your refrigerator cooling concern, you may click the link below to assist you on this matter.
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144938554) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Dont buy samsung
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google samsung refrigerators before you buy. I didnt and a so sorry I didnt. Its not even 2 years old and broken. We lost so much food. Doesnt cool properly. Leaked like a flash flood all over my house. Known problems without solutions. Class action lawsuits. Poor customer service. Stay clear of samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HectorImelda,
We understand the disappointment of dealing with a leaking refrigerator and not cooling properly. Let us help.
We suggest looking at the troubleshooting link below for your fridge that is taking too long to get cold enough. This resource offers additional links that may be useful, including information on the ideal temperature for a refrigerator, tips for ensuring that the door closes properly, leveling the refrigerator, instructions for adding your fridge to SmartThings, any error codes that may be relevant, and a comprehensive video tutorial.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
We have provided a link that contains complete details on how to deal with refrigerator water leaks. Select the bullet point on which area of the refrigerator the leaks are coming from to troubleshoot it. We recommend checking the hyperlinks embedded in it as they contain helpful tips.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146874376) to help our team pull up your information when you message us.
Thank you.
-Angelica
Lasted 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage unit. Died after 2 years. Don't buy Samsung refrigerators
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Duke,
I can't imagine what you are going through right now with your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150026189) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Stop working after 5 months of brand new purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new Samsung refrigerator and It stop working after 5 months. The repair appointment from Samsung manufacturer warranty is more than 2 weeks. We don't have any refrigerator during the next 2 weeks. Poor us! I will never buy any Samsung appliance in future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there LGHS, I see that you are experiencing some issues with your Samsung Refrigerator repair and realize how poor your experience has been. I know this is a vital component to your lives would like to make a great effort to raise the bar. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394161. We thank you for choosing our Samsung family. ^Brad
Frig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic left on bottom of both doors. Very hard to remove. Freezer too small. Bad decision,my fault. Don’t like the stainless Steel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your review of your overall experience with your Samsung refrigerator, and we'll be glad to look into this for you.
The below link is the user manual for your model. See page 49 for reference in cleaning your appliance.
https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf
You may also check the video link below for more information about cleaning your appliance.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Do not hesitate to contact us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144961190) to help our team pull up your information.
Thank you!
-Angelica
