Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.
This summary was generated by AI based on customer reviews.
Stay away
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 30 days. Best buy has been her twice. First time they didn’t fix and added a leak. Second time they didn’t fix the leak. Stay away from Samsung appliances. Cheaply made and terrible after service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to follow up with the previous tech visit that caused the leak.
Have a great day.
-Ernest-
Samsung - AutoRelease Smart Built-In Dishwasher wi
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product or any other Samsung products. I had the dishwasher for little over a year and it will not run. I will never purchase Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can see how this experience affected your confidence in Samsung products. Allow us to address this right away, ChristinaS.
To help get the dishwasher's diagnosis, we recommend following the troubleshooting tips below. You may also click on the embedded links for additional help.
Samsung dishwasher does not start:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146940392, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Reliability
Broke twice within a month.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke twice within a month. Returned it today. Not recommended.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144648507.
-Noraina
Top Rack Nozzle Arm Falls Off Into Lower Rack
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher's top nozzle arm falls off onto the lower rack anytime you slide out the top rack. Samsung says they will just replace with SAME MODEL! Even when the repairman says the nozzle arm is just going to do the same thing and fall off! DO NOT BUY!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review, HomeOwner. We'll be glad to look into this for you!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
- Cons mentioned:Reliability
Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working less than a year. Useless. Samsung souls stay away from home appliances
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Msalloum,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it stopped working less than a year. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001914/ if your dishwasher does not turn on.
You can also check this link https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA for the warranty information of your dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144412947.
-Noraina
Try another
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not dry as well as we hoped and the top rack doesn't allow the glasses to fit securely
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GreatSecondDrawer! Thank you for taking the time to leave your feedback. I understand that your unit is not drying as it should and I would like to help you get your unit working as designed. Please see the link below to help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143907790
Thank you for choosing Samsung. ^Nic
LEAKING DISHWASHER
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning this dishwasher for about a year the front door started to leak water onto my floor. I have to put a tray under the dishwasher door to catch the leaking water (see photo). If you plan on buying this unit then you MUST get an extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your effort in this matter is much appreciated, Will. We guarantee that you can count on us with your dishwasher.
Here are some things you can check; please click the link and hyperlinks for tips.
The dishwasher is visibly leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146490468, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice look but the bottom rack falls off track.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your dishwasher. Allow us to help you with this, Clos.
We would love to speak to you directly to have the bottom rack inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146388921, to help our team pull up your information.
Have a great day!
^Chrystel
Nope.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice and quiet, but it doesn’t really clean as well as I thought it would. Also, about two months after I got it, I started getting an error code that it wasn’t draining properly. Now it’s happening more frequently and I don’t know how to fix it. And I’ve had it for less than a year and a half. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We all need good operating appliances to make our daily life easier. We are here to help.
Properly loading the dishwasher can help you have clean dishes. Please see this link for details.
Learn the best way to load a Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00062443/
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent and rinse aid as directed. Please see these links for details.
Dishes are not clean after dishwasher cycle - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Improve your dishwasher's cleaning and drying performance
https://www.youtube.com/watch?v=bajCw_H-njg
An error on your dishwasher indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed. Please check this link for details.
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
If your dishwasher isn't draining, you will need to check the sink's drain for clogs and blockage caused by food, debris, and waste and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent, or damaged. Please check this link for details.
Samsung dishwasher is not draining
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Since your dishwasher's job is to clean, it's easy to forget it has its own cleaning needs. But proper cleaning is an important part of dishwasher maintenance. Please check this link for details.
Routine and deep clean your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00076793/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145502348) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Needed to be replaced after 1 year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend this dishwasher at all, needed to replace the sprayer, and additional parts after 1 year of owning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Micaela, we understand how disappointing it is to have the sprayer of your dishwasher and its other parts fall below your expectations. We want to speak with you to offer support and determine what options can be taken to help with your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147619303, to help our team pull up your information when you message us.
Have a great day.
-John
Don't suggest Samsung Linear Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This might be the worst dishwasher - that doesn't wash dishes. Some portion of dishes from every load is not clean, esp the lower level. The upper rack is so finicky it gets hung up all of the time. Might be my worst appliance purchase ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to offer a stress-free experience when using your dishwasher, Kramer2000. Let's get you the help you need.
Make sure that nothing obstructs the rotation of the nozzles or water reflector, including pot handles and other items. Please watch the full video and follow the links and hyperlinks to fix this.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146522944, to help our team pull up your information when you message us.
Have a great day.
-John
Horrible Lemon! Do not buy!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But this dishwasher after all the high reviews. Had to replace the 1st one with constant breakdowns. Received new one. Nothing but problems again. Motor replaces, computer line replaced, you name it replaced! Never again Samsung! Every technician said there are constant problems with this machine. Do yourself a favor and buy a Boshe or Kitchenaid!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Dishwasher not working properly and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143159797. We thank you for being a part of the Samsung family. ^Brad
Spray arm falls off all the time
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is garbage. The spray arm is not permanently attached. Because of this is falls off all the time. Had the product for 8 months. Finally am done with this thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Matt, the condition of the swing arms of your dishwasher saddens us. We want to speak to you directly to offer support and see what options we can lay for fixing it.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147060057, to help our team pull up your information when you message us.
Have a great day.
-John
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Dont buy!!! Some of the cycles leak as of day 10. The cycles that dont started leaking today day 19. Best buy wont take it back after 15 days now im stranded waiting flr a samsung warranty service center i cant get ahold of and has terrible reviews on yelp. Stay away!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Dishwasher. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142747421. We thank you for being a part of the Samsung family. ^Brad
Don’t waste your time and money.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know better not to overload dishwashers and I use those name brand powder pods. Loosely packed dishwasher and dishes do not come out clean. I end up hand washing everything. Not happy and of course it’s no longer returnable. Maybe this machine is rated so quiet because nothing is happening inside? #iwanttogetoffofthisride
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with your Samsung Dishwasher not cleaning your dishes properly and I would like to offer some help to ensure you have the ideal results. I have some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung. ^Brad
Delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery should be late so cancelndbdjrnrnnbbbbbbbb
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued CostCo Client,
To better assist you with this concern, don't hesitate to get in touch with our CostCo Customer Service department at (800) 774-2678, Monday-Friday, 5:00 A.M. to 7:00 P.M. / Saturday, 9:30 A.M. to 2:00 P.M. PST. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Unreliable.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Four months of use and the unit started to leak water. It took two service techs to determine the unit is not repairable and now I'm trying to replace the unit. Though, I no longer want another Samsung unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ViolaK,
Thank you for choosing Samsung for your dishwashing needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Overhyped
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lacks power To get the clothes clean. Too long to get anything properly wash not worth the money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We appreciate you taking the time to leave a review. I understand that your dishes are not coming clean at the end of the cycle. Below I have provided a link that will address your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143953419
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
DOA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks really nice. Unit I received may have just been a dud, but it was defective out of the box. It would wash, but never dry/open. So dishes always came out soaking wet. Samsung support started it would need to be repaired, after less than 24 hours of owning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you were having issues with your dishwasher not operating at its best performance. I am glad we were able to locate a technician and get this issue resolved for you. Thank you for choosing Samsung. ^Brad
Poor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Broke down after 2 years, tripping the GFI randomly during the cycle. Not under warranty so charged $190 just to have a technician looking at it, too expensive to repair… worst purchase ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Phil,
We are here for you anytime. We want to speak to you directly to provide support and see what options we can lay for your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146490288, to help our team pull up your information when you message us.
Have a great day.
-John