The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,014 reviews
Rated 5 out of 5 stars
Great washer very happy
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Struggled with getting it started at first, wouldn't release the soap but reset it and now works great very happy with purchase
We understand how the dishwasher's performance turned out to be. Let's get you assisted, ArdathH.
To ensure the dishes are completely dry, we highly recommend following the step-by-step instructions from the link below and visiting the embedded links for further help.
Samsung dishwasher does not dry the dishes: https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you require further assistance, please feel free to get back to us via the following options:
This reviewer received promo considerations or sweepstakes entry for writing a review.
Positives: cleans and dries well and is super quiet. Unfortunately it leaks nearly everytime it runs. I just scheduled my second service call with Samsung. Never had a problem with any previous dishwashers.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Like this product all the way around from the wifi link for updates on the cycles to just how clean the dishes are! Top shelf is a life saver for straws and long handled utensils. I never would have thought id be leaving a review saying how cool my dishwasher is but here i am! We love our new dishwasher and Bestbuy for offering top of the line products at the most reasonable prices on the market!
We aim to ensure your dishwasher operates at its best. Let's get this taken care of.
Here is a guide to assist you if your dishwasher is noisy. Please play each sound and pick the sound that matches the noise you hear from your dishwasher. Kindly click on the embedded word and watch the video if one prompts.
Samsung dishwasher is noisy https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Should you need more assistance, please feel free to get back to us via the following options:
When you message us, please provide us with this reference number (1148760608) to help our team pull up your information.
Have a great day.
^Camille
Rated 1 out of 5 stars
Dishwasher might be ok, customer support is awful!
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am unhappy with the dishwasher - though that could be taken care of. Customer support is, however, HORRIBLE.
I bought this dishwasher 6 months ago and from the beginning to door operated very roughly - felt like something was scraping. The release feature at the end of a cycle did not work because of that, only cracking the door about 1/2 inch.
I thought it might break in over time but I finally called to have them take care of it - the unit is still under warranty.
Samsung sent out a technician who confirmed that the hinges were the problem and then connected with Samsung HQ. After he showed them the evidence over a video call, the remote person declared "physical damage" saying that it would not be covered under the warranty. They offered no evidence of any physical damage.
I've since called customer support and they have now shifted their reason for not covering it to "installation error" saying the space is too small. The tech who was here verified that there was ample space on either side of the dishwasher.
Changing the reason for not honoring the warranty when they could not justify their first diagnosis is a pretty big smell.
So in summary, the one year warranty is a total sham. They are simply saying that they will not honor the warranty.
Conelia, we understand your disappointment with the reason provided for not covering your dishwasher's concern by the warranty. We want to speak to you directly to offer support and see what options are available for your dishwasher.
Please feel free to get back to us via the following options: