Customer Ratings & Reviews
- Model:
- DW80CG5420SR
- SKU:
- 6549888
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 24" Top Control Smart Built-In Tub Dishwasher for its quiet operation and excellent cleaning performance. Many appreciate its ease of use, modern design, large capacity, and easy installation. However, some customers have expressed concerns about its reliability and door quality.
This summary was generated by AI based on customer reviews.
HD
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High take work very well with WiFi and the locking system
I would recommend this to a friend- Pros mentioned:Cleaning performance
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, very happy with this purchase. We made a good choice
I would recommend this to a friend Great dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look and the quietness of this dishwasher. Some of my excitement left when the install had some damage to pipes under the sink. I had to have them repaired myself
I would recommend this to a friend- Pros mentioned:Noise level
Low noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.smart built stainless steel with low noise ..I love it
I would recommend this to a friend - Pros mentioned:Noise level
Quiet dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is roomy and super quiet. I recommend it.
I would recommend this to a friend - Pros mentioned:Noise level
Love my dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet and efficient. Was surprised when it opened and vented itself at end.
I would recommend this to a friend - Pros mentioned:Noise level
Great job cleaning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cleans like it is supposed to and is very quiet.
I would recommend this to a friend - Pros mentioned:Price
Good bang for the buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this unit. Good price and quality combination.
I would recommend this to a friend - Pros mentioned:Price
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is very good and with great price. Thanks Best Buy
I would recommend this to a friend - Pros mentioned:Noise level
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart, quiet and wash like a pro, what else can you ask from a dishwasher
I would recommend this to a friend Does the job nicely
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s making a bit of a weird electrical sound when it’s on. Kind of like a high pitch voice of electricity running through the wires. Might call service if persists.
I would recommend this to a friend- Pros mentioned:Noise level
Washer & dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ran it a few times. Nice and efficient. Pretty quiet.
I would recommend this to a friend none
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it works well, I would buy it again if I needed one.
I would recommend this to a friendDish Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The install was super easy as was the set up. Customer service was great
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this dish wash it’s the best in the world, this is a must get.
I would recommend this to a friend- Pros mentioned:Noise level
Samsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient and quiet, it looks great in my kitchen.
I would recommend this to a friend Another satisfied customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this large capacity dishwasher it hold 2 days
I would recommend this to a friend- Pros mentioned:Noise level
Just OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's quiet and looks nice, but leaks right from day 1 on Stormwash, and doesn't do all that great job of cleaning dirty dishes, especially if they've been sitting in the washer for a couple of days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad the dishwasher is quiet and looks good, MatthewE. Let us help improve its performance.
Here is a link to the troubleshooting steps when the dishwasher is leaking. It also contains another resource about leveling the dishwasher, which we suggest checking.
The dishwasher is visibly leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Click on the bullet point that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also refer to the user manual for other solutions when the dishes are not clean. Turn to pages 47-48.
https://downloadcenter.samsung.com/content/UM/202308/20230809163709370/North_America_DW5000C_WEB_DW0003_English.pdf
Lastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes another resource about loading the dishwasher, which you may also check.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146793388) to help our team pull up your information when you message us.
Thank you.
-Angelica
Samsung Sucks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher worked well for 3 months. Then it broke for no reason. I've been without a dishwasher now for over 3 weeks. Customer service is just aweful. They've sent two different repair techs and neither of them did anything. I keep calling and they say it is escalated and someone will call me back. They don't call. So I call back. This is unacceptable. We had issues with our Samsung fridge and we vowed not to buy Samsung appliances again, but they just look so good, its hard to resist. Well, we won't ever do it again. Thanks for nothing but headaches Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cindy,
We understand your disappointment with not having the best experience with your dishwasher. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151233329) to help our team pull up your information when you message us.
Thank you.
-Ricardo
fine for now
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's fine; it washes dishes; its only been two days. ask for a review after 2 years
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JcM1,
Thank you very much for sharing your thoughts on our dishwasher. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly