Customer Ratings & Reviews
- Model:
- DW80CG5420SR
- |
- SKU:
- 6549888
Customer reviews
Rating 4.4 out of 5 stars with 350 reviews
(350 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Dry Quality4.5
Rating 4.5 out of 5 stars
- Cycle Options4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 24" Top Control Smart Built-In Tub Dishwasher for its quiet operation and excellent cleaning performance. Many appreciate its ease of use, modern design, large capacity, and easy installation. However, some customers have expressed concerns about its reliability and door quality.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
They fixed some issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with this years model. Make sure to get the warranty, as samsungs are usually hard to get repaired if something goes wrong.
I would recommend this to a friendRated 5 out of 5 stars
Great product, very reasonable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, and great quality so far! I am not a handyman, but was able to install myself.
I would recommend this to a friendRated 5 out of 5 stars
Solid unit and quality wash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, really good. Install was a breeze. Dishwashing is very good. As mentioned in several posts, all of the new energy-efficient units, run a long time and have longer drying times (unless you open the door to release steam right after the wash. Super quiet.
I would recommend this to a friend- Cons mentioned:Door
Rated 1 out of 5 stars
Should have listened, door issues from day one!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy sales and installation went great, BUT I should have listened to the reviews about the door!!! Frst time I noticed it open I thought someone just failed to shut the door. Now it pops open after EVERY wash. At least it waits until the cycle is done so no leaking for us at least. Best buy allowed us to return it and the process was seamless (after 2 phonecalls and 45 mins). My fault, I didn't listen to you all and I should have. I LOVE my Samsung refrigerator but just to be picky here, because I can, the dishwasher that goes with this line has a different finish than the fridge, which is not clear in photos but is clear in our kitchen. Glad we are getting rid of it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SharonF,
We appreciate the review of the dishwasher's finish.
We recommend contacting our Support Team via the link below to speak with a live representative should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Rated 5 out of 5 stars
Good machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking dishwasher. It confused me at first when it popped open at the end of the cycle and would not close, but then I realized it was part of the finish setting.
I would recommend this to a friendRated 5 out of 5 stars
Must have!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase made! We’ve had no issues !! Cleans and drys the dishes and pops open to alert us the cycle is complete.
I would recommend this to a friendRated 5 out of 5 stars
Great dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a gift for my sister-in-law she loved it. The style is beautiful and modern
I would recommend this to a friendRated 3 out of 5 stars
Bad dish spacing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well. But the dish racks aren't set up very well. The bottom one, the dish supports are too close together. There are two rows I guess meant for shallow bowels or flat plates with an open space in between. The top rack ends up being crowded.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how important it is for you to have clean dishes at home. Let's gather the necessary information to ensure your dishwasher delivers the best results after each cycle.
Here's a link to help ensure you're optimizing the dishwasher's loading space. Please check the topic that piques your interest and learn more by following the instructions and watching the full embedded video.
How to load your dishwasher properly:
https://www.samsung.com/us/support/answer/ANS00062443/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148421576) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Rated 5 out of 5 stars
Quite Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet, we love the main options for wash cycles.
I would recommend this to a friendRated 4 out of 5 stars
Runs well.. but nowhere for bowls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and looks nice but still really haven't figured out the best way to load bowls. My last dishwasher had spots specifically for them but they don't seem to fit right anywhere in this dishwasher.
No, I would not recommend this to a friendRated 4 out of 5 stars
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with my purchase I recommend this dishwasher
I would recommend this to a friendRated 5 out of 5 stars
Great dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit perfectly and our installer was very knowledgeable about installing dishwashers. Took him only 45 minutes from the time he arrived until he was showing us how to use it. Love the fact that the door opens when it's finished
I would recommend this to a friendRated 5 out of 5 stars
Dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher cleans dirty dishes well no rinsing required pretty cool app for phone to keep track of everything on dishwasher!!
I would recommend this to a friendRated 5 out of 5 stars
LarryP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well satisfied with the dishwasher would recommend to anyone
I would recommend this to a friendRated 5 out of 5 stars
Versatile dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is better when installed in the corner since the handle does not interfere with the adjacent cabinet.
I would recommend this to a friendRated 1 out of 5 stars
Discouraged and disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit arrived on time. Installer put it and ut immediately showed a fault for water leak. No leaks detected. Called Samsung service who came out a week later. Ut was diagnosed as a bad controller and bad pump. Waited 2 weeks for parts and scheduling. Upon arrival,the same technicians found that all the components underneath were broken off like it had been dropped from a significant height. Still waiting to get it fixed or replaced. Its been installed for over a month and has never run once. Very discouraged and disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would like to assist you further with your concern. Should you need further assistance after the repair, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147470997) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Rated 4 out of 5 stars
Dish Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with the product. Very Happy with the product.
I would recommend this to a friendRated 5 out of 5 stars
Great Product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our dishwasher was leaking so we decided to invest in a new dishwasher. Best Buy always provides great long lasting products. We love our new dishwasher. Great buy!
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 3 out of 5 stars
good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product reasonable price working goof and cleaning goof
I would recommend this to a friendBrand response from Samsung
Posted .Hello Shab,
We appreciate you taking the time to leave us a review on your Samsung dishwasher. You made an excellent choice for your home, and we are pleased to hear about your happiness with the product.
Thank you for being a Samsung customer.
-Angelica
Rated 3 out of 5 stars
Power Chord Not Included - You are on your own!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came without a power chord. Customer service wasn't helpful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
It’s understandable to feel upset about the whole situation. We are here to provide details about this Samsung dishwasher model.
This model does not come with a power cable and will need to be purchased separately. Apart from the power cable, other parts are not provided that will need to be purchased separately. I have shared this model's installation guide below. Please turn to page 7 to know the parts needed to complete the installation.
https://downloadcenter.samsung.com/content/EM/202401/20240131143635662/DW5000C_DW80CB507012AA_DD68-00260A-01_EN_MES_CFR_231215.pdf
Should you need more assistance, please feel free to get back to us via the following options:
To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147336820 to help our team pull up your information.
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