Customer Ratings & Reviews
- Model:
- DW80CG5420SR
- SKU:
- 6549888
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 24" Top Control Smart Built-In Tub Dishwasher for its quiet operation and excellent cleaning performance. Many appreciate its ease of use, modern design, large capacity, and easy installation. However, some customers have expressed concerns about its reliability and door quality.
This summary was generated by AI based on customer reviews.
Worst customer service Best Buy.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a purchase. 6 months ago of a large amount and I realized that I did not enter into a payment plan and they could never help me after calling them again and again, which generated a very high interest to the point that after paying almost half according to my calculations, I do not pay more than a quarter of the purchase, I am very displeased, it is the request service because even called and asking for help I do not fall asleep for a good solution.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your dismay about your purchasing experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Emits a strong burnt rubber smell while in use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this model for the more expensive one - which eliminated the smell.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Margareedaville,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly
Samsung Dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product would definitely recommend. Samsung is the best
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely happy withe the product. It was a wise investment
I would recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service l bought my item without any pressure
I would recommend this to a friendVery nice and clean looking
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice dishwasher. Got a good deal on this item.
I would recommend this to a friendDo you want your dishes to never dry?
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do you want a dishwasher that doesn't have an option to dry dishes? This is the one. No heated dry feature, just pops open to air dry your soaking wet dishes. Also, allows anyone with a Samsung device to instantly connect and control your device. Fun.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PatriciaH,
We know how disappointed you are with your dishwasher. We're here to help.
We recommend checking the manual link below for instructions on how to dry your dishes. Please refer to page 49.
User manual
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150778110) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
- Cons mentioned:Reliability
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. Get a Bosch or LG instead. Just over a year and it’s toast.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand your frustration with your dishwasher. We would like to speak with you directly to gather more information about your dishwasher, so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148943498) to help our team pull up your information.
Have a great day.
^Camille
Rinse aid settings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't find how to set rinse aid settings. Or determine the level of existing rinse aid currently in reservoir
I would recommend this to a friendBrand response from Samsung
Posted .GregW, we aim to provide you with a hassle-free experience when using your dishwasher. Let's help you out.
Click the link for step-by-step instructions on how to use a rinse aid in your dishwasher.
How to use dishwasher detergent and rinse aid in your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00066253/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147010135, to help our team pull up your information when you message us.
Have a great day.
-John
New unit, doesn't work, poor Best Buy customer svc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought new, installed according to manufacturer specs. Unit is not working properly: doesn't drain / the drain motor is not kicking on. Spent about three hours between waiting on Best Buy hold, talking to their rep; being advised to contact Samsung; going through all the hoops in order to have a service tech come out and repair a brand new unit. Bad customer service on Best Buy once again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the feeling of having a unit that does not work correctly.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the repair. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Cons mentioned:Door
Wrong one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine but this is not the one I ordered. Moms should have had a top rack for silverware. The one I received did not—- the door pops open after a wash???? And it does not dry my dishes . I have to take them out and let them air day
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Missing parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing instruction manual and parts on my new dishwasher. Tried doing chat online to get assistance multiple times with no luck
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michael T,
I can understand how frustrating it must be to have missing parts and a manual for your new dishwasher. Let us help you out.
I have shared the soft copy of both the user manual and installation guide below for your reference.
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
https://downloadcenter.samsung.com/content/EM/202407/20240725151429905/DW5000C_DW80CB507012AA_DD68-00260A-01_EN_MES_CFR_231215.pdf
We would love to speak to you directly to help with assisting you with the parts that are missing from the package. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148129865 to help our team pull up your information.
Leo
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t clean well / dishes remain dirty Xxxxxxx
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Elaine C,
We understand the importance of a dishwasher that performs to your expectations. We are here to help with your experience.
I have shared a Samsung link below that can help with your experience with the dishwasher. The link has two radio buttons (White film on dishes after washing in Samsung dishwasher & Food particles on dishes), select the closest to what you come across. Each radio button will have embedded hyperlinks that can help with addressing your experience with the dishes being unclean after a cycle.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Leo
- Cons mentioned:Reliability
Haven't even made the first payment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ran for two weeks and completely stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeane,
We would like to assist you further with your concern. Kindly let us know more about the dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147454164) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
samsun
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took forever to get unit in and then installed poorly. All involved were very unhappy with Samsung. Went with Lowes and had new unit install in two days. And it took three more days before Samsung was picked up for return. After first two purchase experiences that went so well, I will give Best Buy another chance. John Assaturian Pearlridge Realty Inc.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JohnA,
We can't even imagine how you felt about your initial dishwasher delivery and installation. We will do our best to help you in every way possible.
To better provide assistance with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cons: No utensil rack, not alot of clearance for large pots in the bottom. Pros: they got rid of the motorized spray arm on the bottom. Overall I would suggest people to go with a different dishwasher, the utensil rack makes a huge difference and is worth a bit more money. The delivery was also a month late.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your dishwasher.
Here is a link to the user manual; go to pages 21–22 for a guide on where to load cutlery on your dishwasher.
User manual.
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147871881) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Samsung Junk! Stay away!!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung junk! Stay away!!!! They do not honor warranty!!!!! Died in two weeks after install, got to buy my own parts to repair a new unit!!!! Even the sales people at Best Buy don’t like Samsung!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RobertC,
We want to inquire more about what transpires with the dishwasher and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Cons mentioned:Door
Dents on the door wall after one wash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dents on the door wall after one wash in notmal mode. Im really upset. Should have bought a diffrent brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelF,
We understand how you feel regarding your dishwasher. We are here to help you out.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147205766), to help our team pull up your information.
Have a great day!
^Rodel
Missing parts, only option is to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came without the kick plate and our only option is to have the entire dishwasher returned and have a new one delivered. Which means paying a plumber to come disconnect the old one and reconnect the new one. Super cool and convenient! We’ve already been without a dishwasher for a month so the thought of doing another month of this is awful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We understand how you feel. Let's get you the help you need, MeganP.
The kick plate should come with the dishwasher.
To better assist you with the kick plate, don't hesitate to contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Chrystel
Poor Communication and costumer service.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worse experience ever!!! It took a month and 8 scheduling dates to deliver. When item was sold to me i purchased installation. Continues delays with multiple rescheduling for this item. Finally after delivering I was told that installation will cost me additional 600$
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the included services with your purchase.
Have a great day.
-Ernest-