Customer Ratings & Reviews
- Model:
- DW80CG5420SR
- |
- SKU:
- 6549888
Customer reviews
Rating 4.4 out of 5 stars with 364 reviews
(364 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Dry Quality4.5
Rating 4.5 out of 5 stars
- Cycle Options4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 24" Top Control Smart Built-In Tub Dishwasher with Storm Wash for its quiet operation and excellent cleaning performance. Many appreciate its ease of use, modern design, large capacity, and reasonable price. However, some customers have expressed concerns about the product's reliability and occasional issues with door dents or missing accessories.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Great product for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install. Washes dishes great and gets off stuck on stuff. No issues after a month of owning. It’s one of the best upgrades I have ever made.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. Very quiet and cleans very well.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Amazing dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is amazing when it comes to appliances. This dishwasher has given no issues and it’s so beautiful. Doesn’t show fingerprints. The washing time is a bit long but it’s ok. The sound is…. There’s pretty much no sound lol
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher is great. We were actually laughing because our dishes have not been this clean before.
I would recommend this to a friend Rated 4 out of 5 stars
Good quality and good delivery, a pity the surpri
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine is in order and it was delivered correctly. Negative point is that it comes incomplete, you need to buy the power cable and the hoses got additionally 30+ dollars.
I would recommend this to a friendRated 3 out of 5 stars
Samsung dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as much room inside as our previous washer and not very sturdy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeffrey K,
Thank you for sharing your experience. Moving to a new dishwasher and finding that it feels smaller inside than your previous one can be disappointing, especially when you are used to a certain amount of space for your dishes and cookware. Feeling that the unit is not as sturdy as expected can also take away from the confidence you want in an appliance you rely on every day.
At Samsung, we design our dishwashers to balance capacity, efficiency, and modern features within a streamlined footprint. Interior layouts can differ from model to model, and adjustable racks and folding tines are intended to help maximize usable space. Visit the shared link below, which has hyperlinks for additional help as well as an embedded video that you can watch in full.
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS10004786/
Should you need more assistance with your dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1152175585 to help our team pull up your information.
Leo
- Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Very good dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good dishwasher, cleans well, doesn't get dishes totally dry. Like the 60 minute cycle
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dishwasher the 10 min blast cycle is out of this world. Oh it is quite, as silent as a sniper. It's great.
I would recommend this to a friend Rated 4 out of 5 stars
Meh, there are better but this was a good deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Samsung range and refrigerator as well. This is by far the most disappointing of the three. It smells musky after every wash, even though we wash on sanitize and pre rinse our dishes .
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Great for it's price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the hidden handle so it's flush with the cabinets. It's quiet and cleans dishes really well
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Samsung WiFi DW
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans perfectly heavily soiled pots and pans and is not too loud.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice item, look nice and works will ! Matches all others applications
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.like the performance and cleans the dishes and glasses great
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Good deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No major issues. Good cleaning. Everything as expected
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Samsung dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, efficient and very happy with the dishwasher
I would recommend this to a friend Rated 5 out of 5 stars
Home owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy my new dish washer. It is quiet, sleek looking, and hold a lot of dirty dishes.
I would recommend this to a friendRated 5 out of 5 stars
Perfect addition
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it.It matches our kitchen perfect and it runs very quiet.
I would recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
DO NOT BUY SAMSUNG.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY IT! SAMSUNG SUCKS. Read all the reviews on Reddit. Don't be fooled by the "incentivized" reviews. My dishwasher worked for 3 months and now it's sitting in my garage and I had to replace it. Samsung repair came out like 3-4 times to repair. Each time they gave me a different lame excuse about why it didn't work and hightailed it out of here. Now I'm filing in small claims. Buy LG, Meile, anything but Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that your dishwasher's problems are frustrating, CharlesM. We want to speak to you directly, offer our support, and see what options we can provide you about your small claim.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147056466, to help our team pull up your information when you message us.
Have a great day.
-John
Rated 1 out of 5 stars
Don’t buy a Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher stopped draining about 8 months in. Samsung sent someone out to fix it and it has never worked properly again. Samsung refuses to send someone back out and keeps cancelling the tickets that get opened when I call to follow up on the issue. My warranty is almost out now. I was asked to submit videos, which I did at least three different times and was told by each technician that they received them and were able to watch them and would get it escalated because clearly it’s not working properly. When I call back to check on the ticket, I’m told it was closed and now the new person would escalate it and get it taken care of and this has happened about five different times. I called Best Buy to try to help and they tell me there is nothing they can do. I’m stuck with a dishwasher that didn’t even work for a year. I will never buy another product again and I will most certainly never buy from Best Buy either. My recommendation to you would be to find a different appliance brand and buy it somewhere else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JessicaW, we understand your frustration about the dishwasher not working and the lack of a promised callback. We want to speak to you directly to help you see what options we can offer to have this sorted out.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147181710) to help our team pull up your information.
Have a great day.
^Camille
Rated 2 out of 5 stars
Cheap, inadequate product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer BEWARE: This product is made with cheap parts such as the legs of the dishwasher, which are impossible to turn so I had to use shims. In addition, if you have a quartz or stone countertop you have to buy additional side brackets to mount to cabinet. I received this dishwasher this morning and will use it this evening but will write a review on the function of the dishwasher after a few uses.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DennisH,
We want to inquire more about what occurs with the dishwasher and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
















