Customer Ratings & Reviews
- Model:
- DW80CG5420SR
- SKU:
- 6549888
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 24" Top Control Smart Built-In Tub Dishwasher for its quiet operation and excellent cleaning performance. Many appreciate its ease of use, modern design, large capacity, and easy installation. However, some customers have expressed concerns about its reliability and door quality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
Samsung dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, efficient and very happy with the dishwasher
I would recommend this to a friend Home owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy my new dish washer. It is quiet, sleek looking, and hold a lot of dirty dishes.
I would recommend this to a friendPerfect addition
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it.It matches our kitchen perfect and it runs very quiet.
I would recommend this to a friend- Cons mentioned:Reliability
DO NOT BUY SAMSUNG.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY IT! SAMSUNG SUCKS. Read all the reviews on Reddit. Don't be fooled by the "incentivized" reviews. My dishwasher worked for 3 months and now it's sitting in my garage and I had to replace it. Samsung repair came out like 3-4 times to repair. Each time they gave me a different lame excuse about why it didn't work and hightailed it out of here. Now I'm filing in small claims. Buy LG, Meile, anything but Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that your dishwasher's problems are frustrating, CharlesM. We want to speak to you directly, offer our support, and see what options we can provide you about your small claim.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147056466, to help our team pull up your information when you message us.
Have a great day.
-John
Don’t buy a Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher stopped draining about 8 months in. Samsung sent someone out to fix it and it has never worked properly again. Samsung refuses to send someone back out and keeps cancelling the tickets that get opened when I call to follow up on the issue. My warranty is almost out now. I was asked to submit videos, which I did at least three different times and was told by each technician that they received them and were able to watch them and would get it escalated because clearly it’s not working properly. When I call back to check on the ticket, I’m told it was closed and now the new person would escalate it and get it taken care of and this has happened about five different times. I called Best Buy to try to help and they tell me there is nothing they can do. I’m stuck with a dishwasher that didn’t even work for a year. I will never buy another product again and I will most certainly never buy from Best Buy either. My recommendation to you would be to find a different appliance brand and buy it somewhere else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JessicaW, we understand your frustration about the dishwasher not working and the lack of a promised callback. We want to speak to you directly to help you see what options we can offer to have this sorted out.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147181710) to help our team pull up your information.
Have a great day.
^Camille
Cheap, inadequate product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer BEWARE: This product is made with cheap parts such as the legs of the dishwasher, which are impossible to turn so I had to use shims. In addition, if you have a quartz or stone countertop you have to buy additional side brackets to mount to cabinet. I received this dishwasher this morning and will use it this evening but will write a review on the function of the dishwasher after a few uses.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DennisH,
We want to inquire more about what occurs with the dishwasher and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Samsung Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leaves stains if not washed sufficiently before placing bowls and dishes in the dishwasher, even with blast setting.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
We care about the experiences you went through with the dishwasher. Let's proceed and get you the help you need.
The link below will show you the steps to increase the dishwasher's effectiveness. For more details, please select the corresponding bullet points that affect its cleaning performance. We also recommend clicking the embedded links included for additional help.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147145120, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Reliability
BEAWARE THIS WILL BREAK DOWN IN LESS THAN 3 YEARS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG. HORRIBLE PRODUCTS, MY DISHWASHER MOTOR IS LEAKING AFTER LESS THAN 3 YEARS OF TYPICAL USAGE, SAMSUNG CUSTOMER CARE IS A NIGHTMARE AND DOES NOT HELP AT ALL.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Amanda,
We know how important it is to have a reliable appliance at home. Let us help you with your dishwasher.
Here is a link for troubleshooting steps for your dishwasher that is leaking; kindly click the embedded words.
Samsung dishwasher is leaking or has leakage error code.
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code-but-is-not-visibly-leaking
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147878065) to help our team pull up your information when you message us.
Thank you.
-Ricardo
BEWARE BEFORE YOU BUY!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are purchasing this product online, beware it does have the POWER CABLE or the HOT WATER CABLE AND A FEW OTHER PARTS. They upcharge sell it to you separately via a parts kit. Online, they also fail to disclose this to you when making your purchase. Unsure if they mention this to you if you purchase the installation, but a manager named Joe, let me know the install purchase does not include the cable, so you still have to purchase separately. It's apparently a bestbuy policy to be anti-consumer and also to fail to disclose that the purchase does not include the thing you need to make the product work. Joe, the store manager, mentioned this is also true for other appliances they sell.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with information found on the Best Buy website, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
NOT GOOD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT LEAKS, WOULD NOT PUMP. WATER WAS ALL OVER FLOOR
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Ensuring your dishwasher is leak-free is essential for your peace of mind. Let's get the necessary information to help you with the concern.
I provided a link below to help you check the reason for the leak and the best way to resolve it. Please select the scenario that best fits your situation and check any videos or hyperlinks.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146816934) to help our team pull up your information when you message us.
Have a great day.
-Ernest-