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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1484 reviews

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  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,484 reviews
  • Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm love it! Enough space for keep veggies and fruits. It seemed smaller than really is. I love the screen for listening music, see there my pictures, find recipes, see my calendar, etc. So far, I have been enjoying it a lot. Totally recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We call it the best experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator permission granted! It's the best one with a screen; check it out so you can see how beautiful it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge & the smart features. You’re able to listen to music, ask questions etc all while in the kitchen keeping things clean & hands free. The only thing i would want to change would be the stationary shelves - i miss being able to change the height.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love our HUB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung hub me and my kids literally use it for dinner recipes, watching tv playing music we make family list of things we need in the house we personalized by adding our family pictures would 100% recommend purchasing for your family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator Installation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quick even though it required removal of the house front door. I prepared the pathway route in advanced. The refrigerator is working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung smart refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love don't think just buy it. Great lighting and space. Let's not forget the Awesome touch screen definitely a eye turner every time someone comes to my house. Water and Ice works perfect. Definitely recommend 5stars for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta admit, this fridge caught my attention the second it crossed my path, and I kept saying, I’m gonna get you, week later I purchased it y patiently waited for it to get delivered, I love it, my grandkids are enjoying it as well leaving surprised special notes on the screen, and seeing my sunsets on the screen is what gets me, thanks to BestBuy and staff members, family and I are enjoying our Samsung fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and fix my kitchen and very delivery and set up fast Thanks

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It wasn't in 'Excellent Like New' Condition.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have never bought an Open Box item from an outlet store before, but we had to because of this refrigerator's instant availability. That being said, we picked the 'excellent like new' option, assuming it would be as good as new. However, once we brought the open-box refrigerator home, we found out that the water dispenser wasn't working, the light at the dispenser wasn't working, there were several dents on the stainless steel finish, and a shelf in the freezer was missing. That is a whole lot of defects to be categorized under 'excellent' condition. We had to buy the Geek Squad 5-year insurance instead of returning it (which is a huge hassle). The lesson here is DO NOT trust their rating, I doubt they check everything in detail. I will be calling the outlet store to ask for a store credit.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Way Cooler than our Last Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart fridge is cool. Love streaming our vacation photos on it, listening to music, or even watching TV while cooling. Alexa works and everthing. Plenty of space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung smart fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung smart fridge combines sleek design with advanced technology. Its Family Hub feature allows seamless grocery management, entertainment, and communication. The spacious interior is well-organized, and temperature control is excellent. However, the touch screen can occasionally lag, and it’s pricey. Ideal for tech-savvy households seeking convenience and style.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fridge ever I recommended to anyoneu wouldn’t regret

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really love this refrigerator smart hub the kids enjoy playing music and we post our pictures videos to add it also has a screen will we can see what's inside great purchase.I am a smart home installer does definitely step my kitchen up we enjoy it so much.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Plenty of space and cool smart features

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it so far especially the smart features. But we are returning since the water dispenser is not working (but ice works!). There’s plenty of space inside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    V good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this place. There's a lot of space. It also looks very good. It has a big screen. We loved it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the features. Cools and freezes very well. Software updates every couple weeks. Some apps don’t perform well. Randomly loses connectivity to the smart things app, must cycle WiFi. Screen sometimes glitches out and must hard reset the tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My beautiful fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh yes, I absolutely love, LOVE my refrigerator. This was the best purchase I’ve actually made. It’s spacious, quiet, and it makes my kitchen pop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Too Fancy for us

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like it very much for the fancy screen it is outdated but we needed a fridge anyways. It will give me recipes for what's in the fridge

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely buy this fridge!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5/5 stars for sure. Not only is the fridge itself working amazing but having all the apps available on it has been extremely handy for the family. Plus the benefit of having spotify streaming while doing chores has been really fun and rhe speakers sound amazing for being on a refrigerator. Plus the "wow" factor always is a bonus too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator enough space to organize groceries and a pantry. The freezer side has enough space as well. Touch screen and lets you view the inside of the fridge.

    I would recommend this to a friend
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