Customer Ratings & Reviews

I love this refrigerator, Best Buy had a helpful team member that assisted with the decision to commit to the purchase, he was friendly and knowledgeable.

Works great and is easy to used And i like it ...

I already own a Samsung hub refrigerator and love it Decided to buy another one for my new home But decided to buy the side by side door instead of the twin cooling model

We returned this refrigerator mainly because it was too big for our space. We swapped it out for the counter depth one. We had issues with the ice maker on both units. Samsung came out a few days ago and replaced the entire ice maker. Other than that the counter depth unit has worked for us.

Exactly what we were looking for. Love the recessed handles since the refrigerator is against the wall. The smart screen is very nice and useful.

The product is good but the service from Best Buy was terrible two days of vacation wasted and then I had to pick it up by myself why they just canceled my appointments twice the first time the driver called us. It’s damaged. They make another appointment three days later, and they just canceled it with not telling us then we was going in the store after three hour phone call and we picked the same fridge up what they normally want to deliver us by the first time with the damage why it was a scratch on the side.

The fridge was great for about ten minutes until the screen broke while setting it up. The temperature settings for this model can only be controlled using the screen so when that broke during the initial setup I couldn’t adjust the temperature from whatever the default settings were which was too high to keep my food at the proper temperature. I called Best Buy to try to either get the fridge repaired immediately, replaced immediately or to have the delivery drivers return the fridge they took and it’s been 4 days of being told sorry there isn’t anything we can do until the fridge is back in stock. My food has all gone bad by this point and Best Buy still has not been able to do anything for me. A fridge that I was very excited about getting has turned into a nightmare that is still going on. I’ve been sitting on hold for over an hour as I am writing this because I just keep being transferred around between departments with no one attempting to do anything to rectify the situation. Learn from my mistake, don’t count on best buy to do anything to help you if there’s a problem with your new fridge, save your old one until your sure there are no problems with the new one.

They help you to find that things that you need ! !

I like the Samsung refrigerator but it would not not fit and they did not have a smaller size. Bummer but I purchased another model.

Excellent work and great love good product quality

Delivery on time very friendly and helpful The whole time

you are the best, let beg the almighty, this store is nice

Highly recommend buying appliances from Best Buy, very respectful, & helpful!

Great refrigerator. The best quality of any refrigerator a person can own. Thanks Besy Buy for having great customer service.

I really like my fridge and enjoy the photos. I switched from another brand because I kept having issues hoping for a better experience and so far so good.

Very large fridge with tons of space. My son loves the interactive touch screen, where he can draw, listen to music and check the calendar. So far it’s great!

Great fridge! Amazing smart screen, use it for notes, grocery list, Spotify, Samsung TV, camera view inside the fridge, ect…….

We love it, it looks good and its pretty amazing... love it

Great help loading the refrigerator in the truck. customer service great

Was very good price and conforme to where I’m going to put this fridge