Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Nice but wouldn’t recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator but the water dispenser and the ice are in awkward place. You have to use a wide cup to try and catch all the ice and still some falls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that the water/ice dispenser is in an awkward location.
The opening of the container should be placed as close as possible to the chute to catch the ice and water.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144948023) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Pros mentioned:Space
Great second fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. This fridge is not our primary fridge and keep it in our garage for extra space. It is very roomy for what we use it for.
I would recommend this to a friend - Pros mentioned:Overall performance
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my previous refrigerator and this was the perfect replacement for the price.
I would recommend this to a friend Frustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience getting ice and wster hooked up. Made 3 appointments and it was 3 no calls no show. Had the refrigerator 2 months and wster is still not hooked up.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Buyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are exchanging our Refrigerator and Microwave for a different one but will review it when it arrives. The staff so far have been amazing!
No, I would not recommend this to a friend - Pros mentioned:Overall performance
27 cu Ft Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator meets our expectations! It was good value for the money!
I would recommend this to a friend - Pros mentioned:Overall performance
Great fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge. Has everything we needed. I would definitely recommend.
I would recommend this to a friend Delivery issues for installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was on time as reported. Only issue was the installers was unable to disconnect water line from old refrigerator. Had to call a plumber to shutoff the water supply, remove the old copper line from the wall spout and from the old refrigerator. My cost for an emergency plumber trip charge of $50 to remove. Is this a reimbursable cost to me? Other than this issue I'm pleased with the Samsung, beautiful. Another I'd originally ordered a Frigedaire on 10/8/2020 with a forecast date of 2/4/2021.
I would recommend this to a friend- Pros mentioned:Design
5 star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best fridge I’ve had and looks nice. Always wanted one of these.
I would recommend this to a friend NEVER AGAIN SAMSUNG(JUNK)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I begin, last year I bought ALL new appliances , fridge and stove, washer and dryer, tv AND the wife’s cell phone 1 year after my fridge was installed it died, we lost everything. It has been 2 MONTHS. Many repair visits still have not fixed it, I don’t want to deal with this anymore, I want a replacement fridge or my money back. I DO NOT WANT TO HAVE TO GO THROUGH THIS when every appliance decides to die one at a time. THATS WHY I BOUGHT ALL NEW ONES . THOUSANDS OF DOLLARS WORTH. I need help here. The phone calls mean nothing , the repairs still haven’t worked. My wife and I have had to take too many days off work and 2 months later I still have no fridge. This is enough for me to never buy another Samsung product, sell all of these and tell everyone the same. JUNK
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to speak to you directly and get more information about your refrigerator for better assistance, TroiM.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145620799) to help our team pull up your information.
Have a great day.
^Camille
Okay
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is okay. I like the ice maker because you have 2 different types of ice that it makes. Crush ice and cube not all refrigerators have that option.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I am glad to see that you are enjoying your new Samsung Refrigerator and we appreciate you for taking the time to post your review. We are glad to welcome you to our family. Thank you for choosing Samsung for your family's needs. ^Brad
Nothing but issues with ice maker and freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this fridge just over a year and nothing but issues with freezer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rita S,
We understand how you feel about your overall experience with the refrigerator. We want to speak to you directly to know further details about your concern with the ice maker and freezer, and to be able to provide support and see what options we can offer to help you.
Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151756908) when you message us so our team can retrieve your information.
Thank you.
Nicole
Not Cooling Well
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not cooling enough on the refrigerator side and not really making things in the freezer side frozen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Having a working refrigerator is essential for storing your food. Checking the settings is easy enough. Let me guide you.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please check these links for details.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
Cooling Off mode (also known as Demo mode or Shop mode) will disable the cooling systems of the refrigerator and also disable ice making and the water dispenser. Please check this link for details.
Samsung refrigerator shows OF OF, O FF, or scrolling bars
https://www.samsung.com/us/support/troubleshooting/TSG01201784/
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check this link for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
When your leftovers seem to go bad after one day, or ice cream is only good the first time you open the carton, it's a clear indication that the refrigerator and freezer temperature needs to be adjusted. Please check this link for details.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
Trying to judge whether the refrigerator is cooling enough can be difficult, but the two most common guidelines are that the display will blink or show an error code if it detects something is wrong or food will be spoiling before its expiration date. Please check this link for details.
Refrigerator, Freezer, or FlexZone is not cooling enough
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
We know that your fridge plays a critical role in your family's diet. And the larger your family, the more food you will need. Please check this link for details.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
For the fridge's exterior, use a stainless cleaner, polish, or soft cloth, and always wipe in the grain direction. Never use abrasive cleaning products, as this could scratch the fridge's finish.
Please watch these videos for some tips and guides.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=vWp2bnE3uhQ
There are several reasons why your refrigerator Samsung is not cooling. Some problems you can fix yourself, while others may require a technician to diagnose and repair. Please check this link for details.
8 reasons why your Samsung refrigerator is not cooling https://www.samsung.com/my/support/home-appliances/8-reasons-why-your-samsung-refrigerator-is-not-cooling/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145559602) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Capacity
Organize
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of room to store all of our groceries, as well as frozen items.
I would recommend this to a friend - Pros mentioned:Capacity
Pleased with the Samsung 27.4 Cu Ft Side by Side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Refrigerator with lots of space. Ice maker makes ice quickly.
I would recommend this to a friend Completing a review for the points
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have no idea. Bought this for a tenant.Have no idea. Bought this for a tenant.Have no idea. Bought this for a tenant.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Lori.
Thank you for your review. We appreciate your purchase and taking the time to leave us a review with our Samsung Refrigerator. You made an excellent choice, and we are pleased to hear from you.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144882285) when you message us to help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Size
Great Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size and the fridge space was perfect. It has a great ice maker.
I would recommend this to a friend - Pros mentioned:Overall performance
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice replacement and thanks to all that help on our purchase
I would recommend this to a friend - Pros mentioned:Overall performance
Modern Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great reasonable cost refrigerator that keeps my perishables cool.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Samsung refrigerator.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator 3 weeks old and having trouble with water dispenser. Had to call service already.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dissatisfied,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of having trouble with the water dispenser. We will surely notate this matter to improve our product in the future.
I highly recommend visiting these links for basic troubleshooting steps:
Water dispenser issue:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144262023
Thank you for choosing Samsung. Have a great day.
-Trisha-
