Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Horrible quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator lasted 4 days and then stopped cooling. Display said freezer was at -3 but everything was thawed. Unfortunately Best Buy's customer service performed even worse than the refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndyC, I understand that your experience has been less than ideal and we would love to speak with you to see if we can help . you can reach us at anyone of the following using ticket: 1142096180
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) ^nic
Beware of buying open boxes model!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box model! Asked if anyone was wrong with it, they said no it just has a dent. Got it hooked up and it lasted 2 days prior to it leaking refrigerant! We called Samsung and they sent out a technician and said it looks like someone tried to work on this before. But now we are without a fridge for 2 weeks or longer!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi hellonikki7,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146985446) to help our team pull up your information.
Have a great day,
-Ernest-
- Pros mentioned:Capacity, Overall performance, Space
Great refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Only thing I could say negative, is that the door doesn’t look closed. Through us off for the first week or two. Lots of space!
I would recommend this to a friend Smh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a dent when they delivered, and had to get a replacement. Had to wait two weeks for replacement.
I would recommend this to a friendBrand response from Samsung
Posted .Good day, LaVanda.
Here at Samsung, we always place a high priority on your satisfaction.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Not very happy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were scheduled to receive this item in September. It came in damaged. We've now been waiting a month to receive it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Missing accessories that will connect to water pip
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought by delivery left it at home but no hoses and any other accessories that comes with it, it should include installation none
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
- Cons mentioned:Ice maker performance
DO NOT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker design is lousy. Ice gets stuck in the chute always. I regret buying this with ice maker which is not usable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Rt2021, I hear you have issues with your ice dispenser on your Samsung Refrigerator and would like to help. We know this can be frustrating when your appliance is not working properly and would like to provide some helpful information that can resolve your issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
If you need any assistance, we can help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143393972. We thank you for choosing Samsung in your home. ^Brad
Our new refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been almost identical to our last one. I do miss not having a butter tray, and also miss the extra door shelf. But overall it's a good replacement.
I would recommend this to a friendAsk to have bestbuy guys not 3rd party
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were 10 times better then the 3rd party ones that had dropped something in the morning. I have 2 difference orders. Amazing the difference
I would recommend this to a friendjust okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What bothers me most, is that there is no light on the water/ice dispenser. The refrigerator door is VERY heavy. I have to be careful to close it and not just push it lightly as with my old one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello justokay! We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Nic
- Pros mentioned:Overall performance
Samsung Refrigerator
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks pretty, but broke down fast it started freezing all of my groceries Fan was laboring and began freezing everything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142585838. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Capacity, Size
Extremely satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, very spacious, well lighted. I'm really glad I decided to update and with the sale price of this unit this was a win win.
I would recommend this to a friend Neveragain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery sucks men to weak to carry up fridge. My daughter and I carried it up the stairs. I’m 61 . Called and complained got not even we are sorry. Will pay off card and never shop there again.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Good fridge, bur best buy service es terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great but the services from Best buy is very bad
I would recommend this to a friend - Pros mentioned:Design
Water/ice dispenser broke after 3 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the look but water/ice dispenser malfunctioned after 3 days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Penelope, I understand how frustrating it is when you purchase a refrigerator and it does not meet your expectations. If you are still having issues with your unit, I would love to speak to you about this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142527480.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being a Samsung customer! ^Lena
Don’t purchase this refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator started leaking water underneath leaving a puddle. Eventually I noticed after 3 days and it was a mini flood that warped my wood flooring. Brand new already leaking!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoBlo, having a leak underneath your fridge can be frustrating. Let's get this taken care of.
Below is a guide to help you diagnose the leak of your fridge. Kindly click on the embedded text and watch the entire video.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147929185) to help our team pull up your information.
Have a great day.
^Camille
Missing part's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was miss a tray on the door keep calling and i get nothing from best buy but transfered from person to person.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Ron
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like it but the only thing we have against this is the ability to open freezer door because it is too close to the wall which does not allow it to open fully. Not you fault
I would recommend this to a friendSamsung Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had a brand new appliance and I absolutely LOVE this refrigerator!!!! The wait time from when I ordered it to when it was actually delivered was awful. But I LOVE MY NEW FRIG!
I would recommend this to a friendRefrigerator does not cool properly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator ever! It cools only the top half of the refrigerator then freezes other. My milk curds and salad wilt. I hate I ever saw this refrigerator. I have lost so much money in replacing food and taking off for a repair person to come out. Then Samsung has the audacity to say it’s my fault for buying to much food. I wish I food get my money back for time, money, and sanity wasted
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Alyssa,
Thank you for bringing this to our attention. We understand how inconvenient it is to have a refrigerator that doesn't cool correctly and if your time and money got wasted because of the issue. We apologize if it didn't work as you expected. Our goal is to ensure our customers get the best value with their money. We're here to help.
For cooling issues with Samsung Refrigerator, attached here is a link to the troubleshooting guide you may try, which can help us rectify the problem.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
I've also included another helpful link to a troubleshooting guide that you can check if the refrigerator or freezer is not cooling enough. You may click the link below so you'll be routed to our Support Page.
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144153345
- Angelica
