Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Water and ice stopped 3 days installed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge but water and ice stopped working after three days. The panel refuses to switch from water to ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JJ12,
Thank you for bringing this to our attention. We appreciate you letting us know that you cannot switch from water to ice using the panel on your Samsung refrigerator. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the troubleshooting guide that you can check, which may help fix your Samsung refrigerator ice dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
You may also check the helpful link below if the ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a troubleshooting guide for the control panel issue on your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144319110
-Angelica
Expensively cheap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just found out that they are known for having the worst compressor life out of other brands
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RamonR,
Thank you for taking the time out of your busy schedule to review your Samsung refrigerator model.
Samsung refrigerators are covered by warranty, and for this model, I have listed the coverage general warranty details.
a. One (1) year parts and labor.
b. Five (5) years of parts and labor on a Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
c. Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Please click on the link below for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA/
To better assist you and to collect more details about your compressor, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146239440 to help our team pull up your information.
Leo
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much room! The door shelfs are so roomy so we have so much more room on the normal shelves. It’s absolutely perfect!
I would recommend this to a friendBroken icemaker
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator however the ice maker has several bad part’s that Samsung knows about.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are glad to hear that you are using Samsung products. We are here to help you out with your ice maker concern, you may click the link below to assist you on this matter.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144938680) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Best fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it has been great poros out water really fast and clean compared to others highend fridges that don’t compare to this one
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is nice, but does not have the cold cuts tray in the middle that my old one had. Overall, its not as large.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Never again
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst appliance I’ve ever owned. I’ve had it for 2 years and 3 months. We never liked the ice maker - it always spilled ice all over the floor. But when the fridge was 2 years old (exactly), the ice maker started to freeze and no ice would come out at all. It would just make a grinding noise. We repeatedly cleared the ice exit but it would freeze again in a couple of hours. On Christmas Eve the condenser died. We lost all our food - frozen and refrigerated. I am beyond upset that a 2 year old refrigerator dies. I would never buy another Samsung appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Summer,
Good to read your review about your Samsung refrigerator.
For the ice maker to operate properly, a water pressure of 30 to 120 psi (206 to 827 kPa) is required, and to ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
Here are the links/videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
What to check when there is no ice or not enough ice from the ice maker or dispenser: https://www.youtube.com/watch?v=heJu7r3JqNc
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145287333), which will help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Ice maker performance
Junk, Samsung sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Less than a month in and ice maker already quit working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Tennisfreak, I understand you have some concerns with the performance of your Samsung Refrigerator ice maker. I would like to provide you with a helpful link to ensure your getting the best out of your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you have any further concerns, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143984894. As always, thank you for choosing Samsung in your home. ^Brad
Samsung great refrigerator.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was delayed multiple times but we love this new refrigerator (great ice maker). Took 2 months to get and delivery and installation (water line) was perfect.
I would recommend this to a friendDO NOT BUY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never write reviews, but felt like I needed to warn people DO NOT BUY THIS FRIDGE! Broke in a year and a half and replacement fan is rare. Bought many Samsung around the same time and never again will I buy Samsung because of this fridge. Just hope the rest last longer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to know more about what transpires with your Samsung refrigerator, Olson. We'll be glad to look into this for you!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Bad deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived dented and dinged. Does not look like a new unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Scratched east
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already had scratches. My older stainless steel refrigerators lasted more than 10 year w/o a scratch. They don’t make things to last any more
No, I would not recommend this to a friendGreat deliveryexperience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the Team delivering our unit today. Very professional group that did a great job.
I would recommend this to a friendBest Buy service is horrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Service is horrible. I paid for relocation of old Fridge but the guy who delivered didn't want to move the fridge and said I will get my refund. Its has been 6 weeks and after talking to 4-5 different geek squad associate, I still dont have my refund. I must have spend 5-6 hours on phone in the last 2-3 weeks with no luck. Horrible service.
No, I would not recommend this to a friend4/5 stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fridge. My only complaint is the ice shoots everywhere when I try to put it in a cup.
I would recommend this to a friendFantastic for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the only fridges with an outside water filter for under $1500 in black stainless
I would recommend this to a friendNot worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this refrigerator for 2 months and the freezer and refrigerator both stopped working. Been on the phone with Samsung most of the day, technician first available is in 7 days. 7 days without a refrigerator or freezer. Best Buy installed the water line that's been leaking every since it was installed. I surely regret this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We recognize the urgency with which your fridge must be fixed, CarolB. Here are some easy solutions to eradicate the leaks coming from your unit.
Refrigerator water leaks are often caused by loose connections or improper installation and can even simply result from residual ice shavings melting in the chute. You'll need to ensure your water line and filter are connected and installed correctly. Learn more from these details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may watch our youtube video about "How to prevent and stop water leaks from your refrigerator":
https://www.youtube.com/watch?v=uU6XADBosVo
For additional information, you may check out this link about "Refrigerator has no power":
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Self-diagnosing power issues for your Samsung refrigerator:
https://www.youtube.com/watch?v=q1hwOD0j-hY
We'd like to speak to you directly and get more information about your fridge for better assistance.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145402925, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker performance
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got rid of a Samsung refrigerator because of ice maker problems and my brand new one has similar issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JoeB, I see that you are experiencing ice maker issues in your new Samsung Refrigerator and realize that is not ideal. I would be frustrated as well. I would like to make sure that you are getting the best performance from your machine. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143358626. We thank you for being a part of our Samsung family. ^Brad
Will never buy an appliance from Best Buy Again
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this in November. Chose home installation & delivery. Horrible experience. Jan 28 now and refrigerator door does not stay closed. Best buy sent people to see it twice and nothing has happened. Now im told i have to deal with samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StephanieE, we understand the experience you went through. Allow us to get you the help you need.
Below is a link to help you diagnose if the door is not closing. Please click on the embedded word.
Refrigerator or freezer doors will not close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
Please see page 25 under the "STEP 5 Adjust the door height" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146793167) to help our team pull up your information.
Have a great day.
^Camille
Samsung Fridge Sucks, Broke After 8 Months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible unit! I've had it 8 months and it just stopped cooling. All of my food has gone to waste. Had to wait a week just to get someone to look at it, and when they did, they only diagnosed w/o giving a timeline on when parts will be in or when they will be back out to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Refrigerators are an essential part of a household. We wish to help with what you are experiencing with this Samsung refrigerator model.
I have shared a Samsung link below that can help.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
I have also shared the user manual link below. Please refer to page 45 for additional steps that will help.
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
If the steps in the Samsung link as well as other related links and on the user manual have been accomplished and you experience the same, on your most convenient time, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care:
1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1145102972 to help our team pull up your information.
Leo
