Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water comes out so slow. Very bulky but not a lot of space. Ice cube tray is small. You need to create a backup to store ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Value, I understand you have some concerns with your Samsung Refrigerator water dispenser dispensing slower than expected. I would like to provide you with some helpful information on that and also forward your design concerns to our design team for future products. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-dispenses-slowly
If you need any further assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143683575. We want to welcome you to our family and thank you for choosing Samsung. ^Brad
Never hooked wzter line up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never Hook up the water line i was mad guy said they dont do that wow
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobinC,
We understand your disappointment right now. Let's further assist you with the water line.
I've shared the manual to learn more about connecting the water supply line to your fridge. Kindly read pages 27-28.
User manual:
https://downloadcenter.samsung.com/content/UM/202407/20240730235132851/SBS_RS5300T_DA68-03958J-06_EN-MES-CFR.pdf
To better assist you with your overall experience with the installation, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful item, excellent quality the best choice.
I would recommend this to a friendWorst ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge didn’t even work for a month! Worst company to deal with EVER! Referred us to Samsung for warranty repair. I think they sold us a lemon. The first fridge came complete dented and the second one broke after 2 weeks! Total junk!
No, I would not recommend this to a friendBrand response from Samsung
Posted .I see that you're working with an authorized Samsung service center to resolve your issue. Thank you for taking the time to share your experience and for being a Samsung customer! ^Ty
My favorite fridge of all time
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Fridge. It holds all the food, and leftovers, and there’s still more space
I would recommend this to a friend- Cons mentioned:Ice maker performance
Do not want another!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker did not work. Freezer was freezing up with ice all over it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your refrigerator as the ice maker is not working and the freezer was freezing up with ice all over it. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you if your ice maker is not working.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001791/ if the ice bucket is stuck or has a block of ice.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144594401.
-Noraina
Miss part
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Miss part and the customer service didn’t help me at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Very disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator a month ago and have dealt with water leaking the from the day the water line was hooked up. Waited 2 weeks for a technician to come out and 3 hours after he left it’s leaky my again. Terrible customer service, very dissatisfied!!!
No, I would not recommend this to a friendit is in the spoil zone after door being damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the door was damaged by third party and the item is now in the spoil zone while i wait another month for a new refrigerator on backorder.
No, I would not recommend this to a friendPgs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a excellent refrigerator. No exterior handles make clean it easy
I would recommend this to a friend- Pros mentioned:Capacity, Design, Size
Christmas from SR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super excited about my new refrigerator! It’s sleek and very roomy inside.
I would recommend this to a friend Heavy doors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge doors are so heavy they have to be pushed closed Also the freezer door is designed to be missing one storage piece
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator and thank you for your review. We are excited to be your newest addition to your kitchen. I see that you have some concerns with your unit, if you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143213007. We welcome you to our family and thank you for choosing Samsung. ^Brad
issues after a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not even 2 years. having issues after a year. 2 main hard drives and a compressor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Edwin,
It must be really frustrating when your equipment doesn't last as long as you'd expect, especially after just a year. We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with your refrigerator model.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148471341 to help our team pull up your information.
Leo
Excessive frost build up for no apparent reason in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a few days of plugging in the unit, excessive frost is building up in the freezer. No apparent damage to the door seal/gasket. Low humidity in room where unit is located. Freezer door had only been opened once in first 3 days. Freezer temp set at zero F. Yet excessive frost built up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day!
Allow us to help prevent the buildup of frost in your freezer.
Moisture forms in the fridge when warm air enters through an open door, warm or hot items are stored inside, or compartments are not sealed properly. Let's take a look at where the frost is and what we can do to prevent it from happening in the future.
Frost in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
More helpful information can also be found on page 46 of the user manual:
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145283095) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Dark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, kind of darker in the house adjust just like black
I would recommend this to a friend- Cons mentioned:Ice maker performance
They didn't come prepared to install the water lin
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still don't have water or ice from my new refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PhastPhil! If you'd like to do the water line installation on your own, we have instructions in the user manual (https://bit.ly/2YJIcyn). How to install the water line begins on page 26. ^Jecca
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought a new one but it works like the old one, first day of installation the water was leaking
No, I would not recommend this to a friendIf yvuobuninimp
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ctfyctctftctcr. Tfiftcyvyovyovot it tvtvyigyibybgt. Tvitvtibyi
I would recommend this to a friendSide by side.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No leaks or problems with the second unit that was delivered.
I would recommend this to a friendNot working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems on display screen won't work can't resest Samsung fridge stopped working and overheating not staying cool. We only had it for 1 year and a half I did not recommend this brand started having problems after a year
No, I would not recommend this to a friend
