Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Might be nice once delivered - 2.5 mths later!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would live too - but CAN’T! Don’t have yet!! Even though bought & pd fir - cannot be delivered until May 12th!! Good thing I have back up fridge in garage to keep food in!!
No, I would not recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy this product again. Freezes up no matter how much you adjust temperatures.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FondaV,
Let us provide the details you need for your refrigerator.
Here are steps to help you stop frost from forming in your fridge. Please click on the hyperlinks for further help.
Frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145997226 to help our team pull up your information.
Have a great day.
^Aloe
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. Pretty basic for the price. No light for ice and water dispensing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoaquinB,
Thank you very much for your review of our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I believed the samsung brand but the fridge failed on the second day, and it was replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Thank you for choosing Samsung for your refrigerator We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Not recommended
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud ice maker & doesn't regulate temp in fridge crisper well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, GinaG!
Let us help your ice maker and crisper drawer work properly.
Noises from your ice maker or compressor should never get so loud that they interrupt conversation. This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
You may also refer to page 45 for more details:
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
If your fridge or other temperature controlled compartments are not cooling properly, this can be resolved by adjusting the refrigerator's settings, practicing proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145283168) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Disappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I barely got this refrigerator in February and the deli meat drawer already broke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand you are having problems with a deli drawer breaking in your Samsung Refrigerator and know that is upsetting. I want to reach out to you to ensure that you are able to receive a replacement part. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143635548. We thank you for being a part of our Samsung family. ^Brad
Really really poor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really miss the good old days when it was sophisticated. I thought it would be simple.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you very much for your observation of our refrigerator. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Charging us for something we don't have
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging for something we won't get for a minimum of two months and that is if we get it at all and it isn't damaged. Would never buy anything from Best Buy!
No, I would not recommend this to a friendMr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One and half years. And now not working. No cool no good
No, I would not recommend this to a friendFridge makes loud whistling noise, it’s really a
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge makes a loud whistling noise it’s really annoying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, MiguelM!
Let us help you identify and avoid the noise coming from your refrigerator.
Whistling sounds come from the refrigerator's circulation fans. This guide will assist you in reviewing potential noises and advising you on any steps you should take to prevent the noise.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://youtu.be/cain2xjBCQE
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145237635) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Such A Disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was delivered on two separate occasions and was damaged each time.
No, I would not recommend this to a friendNot worthy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth to buy. Bad quality, had to replace it 4 times due to door issues
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for your review. We are sorry to hear that your unit was replaced. However, we are happy that you now have a working refrigerator that is meeting your expectations.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143960813
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Damage
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All food on the fridge get damaged frozen liquids vegetables
No, I would not recommend this to a friendBrand response from Samsung
Posted .Luis, Let us extend our help by assisting you with your refrigerator.
Frost (or ice) sometimes occurs in the refrigerator compartment. Here is a link to help you resolve this.
Frost in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145983865) to help our team pull up your information when you message us.
Have a great day.
-John
not cooling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke down within 2 months. not cooling or freezing/ samsung repair center has terrible service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lilia!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel. I sincerely apologize for the inconvenience if your Samsung Refrigerator is not cooling. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Cooling Issues with Samsung Refrigerator or Freezer": https://www.samsung.com/us/support/troubleshooting/TSG01001027/.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the issue (not cooling) on your Samsung Refrigerator on page 45: https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years Labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144674930
Have a great day.
Melardo
Bug mistake
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 months. Had to get with Samsung to get replaced. Took forever Not happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We apologize for your experienced, and if you could give us a few more details about your refrigerator that stopped working.
Please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144908417) when you message us to help our team pull up your information.
Have a great day.
Melardo
Broken before first month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water and ice cubes dispenser is broken and it is not even 1 month in use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Dalia, I see you that you are having some performance concerns with your ice cube dispenser. I understand how frustrating it can be and I would like to offer some guides to ensure you are getting the best performance out of your new Samsung purchase. See links below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
If you continue to have issues, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143749167. We thank you for being a part of our Samsung family. ^Brad
- Pros mentioned:SpaceCons mentioned:Ice maker performance
Ice despenser does not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to give it a 3 stars because i love the black stainless steel that match all my other samsung products and we have had it for at least 3years now there is alot of space in the feezer and fridge. The downfall for the freezer is that the ice despenser DOES NOT WORK, its like putting a square peg in a round hole, it jams every time but we have just lives with it and empty the ice in a bucket, the biggest design flaw the only other thing is that the last shelf in the fridge freezes everything thats in the back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to know more about what occurred with the ice dispenser and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Capacity
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new spacious refrigerator. The ice maker is quiet. Plenty of space for a large cup.
I would recommend this to a friend Missing parts. Please help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing bottom shelf in freezer. Have contacted still nothing
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Will Never Buy Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had 3 months and died.Samsung customer service BAD
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your insight about our Samsung products. We apologize for the vexatious experience with the Samsung refrigerator.
To better assist you on this matter, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144893847) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
