Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
"Get the best buy from BEST BUY"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very kind, knowledgeable and professional. We Love this refrigerator! Thank you BEST BUY!!!
I would recommend this to a friendI don't like it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like a big sound this refrigerator makes all day
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Misael21!
Let us help fix the loud noise coming from your refrigerator.
Noises from your ice maker or compressor should never get so loud that they interrupt conversation. This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE&t=2s
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145271796) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Best fridge ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great spacious fridge love the way thatbit looks and how easy isnto clean up
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great. Has a lot of storage that we need an keeps everything cold.
I would recommend this to a friend- Pros mentioned:Capacity
Good refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good capacity and will it. Holds temperature very accurately. Very satisfied with this purchase.
I would recommend this to a friend - Pros mentioned:Design, Space
Perfect Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sleek design works well in my kitchen. I love the water/ice feature and it is very deep and spacious.
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Refrigerator needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amzing fridge. My items dont get frozen in the fridge side and the space is amazing. I recommend this fridge for sure!
I would recommend this to a friend Samsung fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it and easy to navigate. My grandkids use it with no issues
I would recommend this to a friend- Pros mentioned:Capacity, Overall performance
Excellent Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge its looks perfect in my kitchen and stores everything perfectly
I would recommend this to a friend - Pros mentioned:Space
My new fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for two weeks and so far I like it. Good lightning and space. Door doesn't close by itself, but it will beep if left open (if you activate the beeping).
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Ivelisse, thank you for leaving your feedback on your Samsung Refrigerator. It is great to see your re liking you machine. We are happy to welcome you to the community and thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker performance
Black Stainless Coating Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this refrigerator for a little over two years. It was okay for the first year or so, other than I sometimes get crushed ice when I try to get regular ice cubes. The water and ice dispensing area does not have a light, and that can be inconvenient. The problem I am having now is that the black stainless coating is starting to break down. I noticed that on the side panel of the fridge, in an area that never comes in contact with anything, has scratches and also the black coating has chipped off in an area. I have come to find out that Samsung does not stand by their product. This is cosmetic, so all they can suggest is a door replacement for over 500.00. In my research I have also found that there was a class action lawsuit that was settled regarding this issue. Also mentioned in that suit, was the icemaker. The photos of the appliances were shown. Some of them showed the black stainless coating completely peeled off. I am very disappointed with Samsung, and will not be buying any of their products in the future. That said, I would not recommend any product from Samsung that is black stainless with this inferior coating. This is a major purchase, and I'm left with wondering what my fridge will look like in another few years. Buyer beware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TommyC,
We understand how you feel regarding this fridge. We are here to help you in any way we can.
Please watch the video link below from the 2:04 mark up to the 2:32 mark on how to take care of the fridge's exterior.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
We can also visit samsungparts.com for touch-up paints to cover up the paint of the fridge.
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148288931), and it will help our team pull up your information.
^Rodel
- Pros mentioned:Capacity, Design
Incredibly easy to install, great design!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was pretty easy to install, it has a great design, its very minimalistic! And also is huge!
I would recommend this to a friend - Pros mentioned:Size
Best refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2020, this refrigerator is still the best one I have ever had. It’s the perfect size for my family of four, and fits into our tiny galley kitchen. The ice and water machine still works perfectly. I love the color too! Does not smudge with fingerprints
I would recommend this to a friend Perfect except for the water dispenser.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about this fridge except for the ice/water dispenser. No light so you can see how full your glass is? The push bar is very touchy and you have to push continuously on the glass while filling with ice or water. The ice dispenser is extremely slow as well. Our old fridge from GE had these options when we bought it 13 years ago, why hasn't Samsung figured this out?
I would recommend this to a friend- Pros mentioned:Overall performance, Space
Very nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like how much room it has and the overall look of it.
I would recommend this to a friend But another brand !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy a Samsung fridge again . Right after the 1st year . The side plastic baskets that hold condiments cracked and broke . Seeing how I was a month over the warranty the Samsung representative told me I was out of luck. To replace the baskets was almost 200 a piece . Now the strips on the front of the glass shelf’s are breaking . I am single person and I’m not hard on any of my appliances. This is a pile of crap !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how you feel regarding this fridge. We are here to assist you.
We recommend checking the link below for steps on how to organize the things inside the fridge to avoid any damage.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148092331), and it will help our team pull up your information.
^Rodel
First class refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator/freezer is so nice and quiet and dispenses water and ice easily. We made a great choice.
I would recommend this to a friendLove it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love how specious this fridge is! Great price and great quality.
I would recommend this to a friend- Pros mentioned:Overall performance
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Love it. It is the best. Well maybe second best.
I would recommend this to a friend - Pros mentioned:Capacity
No handles
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator with no handles. Plenty of room and a nice ice maker.
I would recommend this to a friend
