Customer Ratings & Reviews
- Model:
- RF28R7351DT/AA
- SKU:
- 6323230
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Appliance delivery - highly dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.REfrigerator came damaged..Also, the installation they did is incomplete.. water dispenser is not working... also , truck driver broke my front door also and he didn't fixed it, instead ran away like that.. This was really unprofessional attitude from BestBuy deliver guys and has caused lots of inconvenience
No, I would not recommend this to a friend - Cons mentioned:Ice maker
I miss my old refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is the worst pile of scrap metal three thousand dollars can buy. Save your money. You're better off with an ice chest. Won't make ice constantly have issues with the water dispenser and the chill drawer is NEVER cold enough. And just try to get customer service on the phone. Good luck!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AGarcia
We appreciate your patience in dealing with the situation you're having right now with your 27.8 cu. ft. 4-Door French Door Refrigerator with Food Showcase Fingerprint Resistant.
Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
A few factors can cause an ice maker not to work. If the ice maker appears not to be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.
The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
When it comes to your water dispenser, you'll want to ensure everything is in working order; otherwise, it may not dispense properly. For example, the water line needs to be connected correctly and needs good water pressure. A clogged water filter can cause problems like reduced water pressure or bad-tasting water. And remember, Child Lock can keep you from dispensing anything at all.
Samsung refrigerator water dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01001875/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7351SG/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144747161
Have a great day.
^Charles
Great big refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Web have had it for a month and it’s working great
I would recommend this to a friend- Cons mentioned:Ice maker
Ice maker problems
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this fridge for over 2 years an the ice maker has been terrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our top priority and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7351SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144684903
Thank you for choosing Samsung. Have a great day.
-Trisha-
It's ok but could be better
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the water pitcher and the middle drawer. A few of my complaints is the doors do not open full 180 degrees like my LG refrigerator. It does not fit two gallons of milk in the door easily. The ice maker is very loud and slow at dispensing ice, it also takes up a lot of fridge space unlike my previous fridge that had it built in to the door. Overall if I were to be shopping for another I more than likely would choose a different one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have some concerns with the space inside of your Samsung Refrigerator and I would love to help get the best utilization of space from your unit. I have some helpful information on tips for an organized refrigerator. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker
Xyz
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker is constantly jamming freezing up melting piece of garbage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Inkahoots,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7351SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144529361
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker
Ice maker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator ever. I purchased this crap on 12-5-2019 and have been trying to get my ice maker fixed since about two months after purchase. Samsung won’t even call me, text, or email me with a solution. Terrible company to do try to do business with. Net again will I purchase a Samsung product!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there MyLenovocomputer, I understand you have some issues with your Samsung Refrigerator ice maker and know how frustrating that must be. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143942443. We thank you for being a part of our Samsung family. ^Brad
Waiting for new one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not too happy with this refrigerator I love the style of the 4 doors but when I got home the river
I would recommend this to a friend- Cons mentioned:Ice maker
broke accessory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for a month and already the water dispenser has broke
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kenny! This link (https://bit.ly/2ynugzO) can walk you through what to do when the dispenser is not working properly. ^Jecca
- Cons mentioned:Ice maker
Horrible refrigerator!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is garbage. The filter on the pitcher started leaking after 3 months of having it. I’ve make is horrible and jams up all the time. It takes forever to get three pieces of ice and that has been since day 1. Would never recommend this to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Snacks,
Thank you for your feedback, we appreciate this. Your feedback is important to gauge our products and how to improve further. We do apologize for any inconvenience that this has caused your recent purchase of our Samsung Home Appliance. We only want you to get the best experience using our Samsung product.
We will take this feedback very seriously to improve our products and to prevent these things from happening again in the future.
Below are the following links that will explain the issues you are having:
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Leaks from the Autofill water pitcher:
https://www.samsung.com/us/support/troubleshooting/TSG01206863/
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please refer to the following for additional troubleshooting steps regarding your ice maker.
https://www.samsung.com/us/support/search/?query=Ice+maker+&page=1&sort=relevance&SiteType=support&ModelCode=N0052748&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fhome-appliances%2Frefrigerators%2F4-door-french-door%2Ffamily-hub%2F&tabOrder=index.html%2Ctroubleshooting_guides%2Canswers%2Csupport_videos%2Cresources%2Clinks%2Cfaqs&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=TroubleshootingGuides2.html
Information on your warranty:
One (1) year parts and labor,
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing),
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
https://www.samsung.com/us/support/service/warranty/RF28R7351SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144684288
Thank you for choosing Samsung. Have a great day.
Joe
- Cons mentioned:Ice maker
Just say no!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this zero stars if I could. This fridge looks good sitting in the kitchen, but unless you want endless problems with the icemaker, don't purchase it. Our icemaker hasn't worked for quite some time now and after looking into it it it a serious problem with these type of samsung fridges. Steer clear!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jermwhet, I hear you are having ice maker issues with your Samsung Refrigerator and know this is not an ideal situation. I would like to offer some assistance to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If the issue persist, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1143358038. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Reliability
Poor Reliability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator Jan 2020. Had 3 services calls since purchase. That is unacceptable for a product in this price range. I have bought other refrigerators with better reliability and quality. I usually buy Samsung products but the quality of the products have been subpar recently.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Chook, I see that you are experiencing some concerns with your Samsung Refrigerator. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143834956. We thank you for being a part of our Samsung family. ^Brad
10 months old
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our refrigerator was delivered 12/16/19 we have had no problems till tonight it started making a high pitched ringing noise.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. If the noise is not consistent, please try to get a recording of the sound for a Technician or Representative. I would love the opportunity to chat to see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142523174. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker
Don’t expect to get ice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator, but horrible ice maker. I would not recommend Samsung ice makers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Refrigerator Ice Maker and it could still be covered under warranty. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142748868. We thank you for being a part of our growing Samsung family. ^Brad
- Cons mentioned:Ice maker
Dissatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received wrong model. There is no door in door. Ice dispenser is slow and sloppy. Water dispenser is difficult to see where it will come out. Had scratches on front and side. The freezer drawer is difficult to pull out. All in all i am disappointed in samsungs refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that you're having multiple concerns with the fridge.
The ice maker can make 10 pounds of ice a day; it can only hold 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop. The ice maker can make approximately two trays of ice every 3 hours.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Please place the container as near as possible to the chute to ensure the water and ice will go in properly.
Sometimes messes in the fridge require deeper cleaning to get the job done. You have to remove the refrigerator bins, shelves, and drawers. Most of them are made for easy removal, but knowing the right way to remove them makes it even easier.
Remove or replace Samsung refrigerator bins, shelves, and drawers
https://www.samsung.com/us/support/answer/ANS00063107/
You can get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for feedback on the wrong unit you received.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144918102) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Cons mentioned:Ice maker
Never again - Samsung Appliances are unreliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd Samsung Fridge that failed less than one year after warranty expired. ice maker design in fridge - someone should get fired. Never, never, never again. Samsung appliances are such poor quality. Maybe get the guys who build the TV's to help you fix the crap you put out.
No, I would not recommend this to a friend - Cons mentioned:Noise level
It’s not as expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has some noises during daytime, it’s weird. And the freezer hasn’t work properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your ne Samsung Refrigerator freezer compartment. I realize your experience has been lacking but I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142480478. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker
Ice Maker WILL BREAK!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. I was warned but I listened to the sales rep at BestBuy and believed they had fixed the issues with the ice maker. I was wrong, they haven't and it started having problems shortly after it was installed. Now I see there's a class action lawsuit filed against Samsung because of this same issue. STAY AWAY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Refrigerator. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142873873. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker
Worst purchase ever
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awaiting fifth service call in six months. First call...malfunctioning water dispenser. Remainder of calls on a failing ice maker/crusher. At this point would not recommend Samsung refrigerator. Look forward to getting my money's worth on the extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you for taking your time to tell us about your experience. Your feedback helps us to understand where we can take steps to improve our products and services. Thank you for being an important part of the Samsung family. ^Brad
Not roomy enough on the inside of the fridge.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not roomy enough on inside of the fridge. No space for 2 milk gallons limited amount of room for juices and cokes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. I am sure that you will love all the awesome features in the fridge. Thank you for choosing Samsung. ^Brad