Main Content

Customer Ratings & Reviews

Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1855 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 1,855 Reviews
  • Rating: 5 out of 5 stars

    Great fridge

    Posted
    Edwin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Only one complaint about this fridge. The control panel bubbled up for some reason, other than that it is great

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid pick

    Posted
    Jmonreal5
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Overall solid product. My only issue is that the doors are slightly uneven

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Samsung's refrigerator

    Posted
    Charlie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Really nice fridge plenty of room. Like water & Ice on the door. Like it a lot!!! I also bought a electric stove with convection oven both are Samsung.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very poor quality, worst I have seen in years

    Posted
    Akarar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Purchased it as part of 3 pc kitchen suite. Very poor quality. We received this fridge model after we upgraded from another Samsung model due to poor craftsman ship and receiving multiple (5) damage ones before. So we decided to upgrade to another model thinking it maybe just this previous model is having issue with current batch. We thought wrong, ICE maker falling off, glue coming out, Dings, scratches on the inside and outside, door seals are separated already and door is not closing . Total of 9 fridges delivered and all were seriously damaged not just cosmetics. Poor customer service, spend at least 30 hours on the phone (multiple calls on differ day) with Best Buy to resolve this issue, At the end we returned entire kitchen suite for refund after 2 months of total headache. Save your time and money and buy another brand from another retailer.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this refrigerator!

    Posted
    MightyMite
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This the best refrigerator I have ever owned. The wide top level allows you see everything without piling dishes on top of each other. The bottom freezer has a place for an extra ice maker. But the best part is the drawer in the refrigerator that can be used as a chiller for beverages or for a deli tray.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great fridge and was on for a great price too!

    Posted
    vtRobo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We love the wide openings and shelves with the double-doors. The bottom freezer is huge, has plenty of space. The two adjustable shelves are great also. The one by the ice cube holder flips up to allow for large bottles of soda (or wine) and the top right one has a half-slide back feature that allows the same for the shelf below it. Lots of space on the doors inside and both doors! The only minor complaint is the water dispenser comes out fast (which is great!) but the nozzle points slightly to the back so make sure your water bottle is lined up or you're going to a quick shower ;) Great fridge and I would highly recommend.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    The worst refrigeration I have ever owned or used.

    Posted
    dexter1976

    To say that I "hate" this fridge is an understatement, there isn't a word to describe my disdain. I am writing this review after taking a metal spatula to bash the huge ice chunk build up that forms at the bottom floor of the fridge below the freezer for the umpteenth time. I have to awkwardly reach my hand in and hack the ice up, coax it out, then sweep it all up with a dust pan and dump it in the sink. I do this about once a week. I believe what happens is that if someone (or most of the time, probably a kid) opens it and doesn't close it quite all the way, air gets in, and there's enough to drip ice down to the bottom which builds up a thick layer of ice. There is nothing in the way of an alarm or bell that indicates it might be slightly cracked open. This also leaves a heavy frost on all of the drawer parts, and comprises the food in the freezer. This is the worst part, but that's not the end of it. The ice maker is LOUD. It drops the ice into the ice bin once it's been made, often in the middle of the night, and makes quite a large sound, which is particularly off putting at first. The door shelves have plastic sides to hold in jars and what not. almost all of them have cracked or downright broken. I have two of them duct taped together. I talked to Samsung when this first happened under warranty, and they said they don't cover such things. The meet/cheese drawer below the two crisper drawers seems like a good idea, but you can't open it without both doors being open, not convenient whatsoever. Also, the drawer often gets off track which doesn't allow you to close it all of the way. The lid to ours completely broke off and now we just leave it off because there was no way to fix it (the hinges busted). Last but not least the two crisper drawers also jam regularly. Samsung called me about renewing my warranty after a year or whatever it was. I said "if I renew, can you fix all of the broken parts in the fridge - the shelves, the drawer lid, etc" and she said "no, our warranty only covers the mechanical parts." I told her no thank you, and that I would never buy a Samsung product again. That's a promise. The only thing this fridge does well is keep food cold in the refrigerator. It's not just me, my wife hates it too. It wasn't cheap, so we can't exactly just get rid of it and waste the money. Please please please do not purchase this fridge. Trust me.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent fridge

    Posted
    Theo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Now I have a brand new fridge I fell I have a lot of room to buy more groceries, I love my fridge

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy this fridge, read this review first!

    Posted
    stephen876
    • My Best Buy® Member

    If I had rated this fridge during the first year of owning it, it would get an easy 5 stars, it looks great and has tons of space. However, this and many Samsung refrigerators have many design problems that render them useless 2-4 years after purchase. I just bought a new GE to replace my 3-year old Samsung. My fridge started having problems just after its second birthday; ice builds up inside the back wall of the fridge and starts to hit the evaporator fan, which makes it sound like there is a small airplane landing in your kitchen. To fix this, you have to take out all of your shelves and all of your food, unscrew the panel on the back wall of the refrigerator compartment, and use a hair dryer for 15-20 minutes to melt all of the ice buildup. I have to do this time consuming procedure every 2 weeks. I posted a pic showing the tremendous amount of ice this fridge can accumulate (there should be no ice buildup at all in a properly designed fridge). There is a black heating element designed to prevent icing, you can see it in the bottom of the pic, but it is nowhere near where the ice is actually forming. I have had a several repair people say this is a non-fixable design flaw and cannot be repaired. Samsung service is even worse, they just tell me to contact a local repair shop (which I already did), to somehow fix an unfixable design problem. Don't believe me? Google the term "samsung fridge icing up" and you can click on the samsung forum with hundreds of reports of this problem. And then there is the ice maker. There is a class action lawsuit pending over this ice maker (you can google this as well), which frosts over and freezes, so it makes no ice. It needs to be regularly defrosted with a hair dryer. It also dispenses melting ice water with the cubes, which aren't really cubes but are broken off pieces of half-melted ice. The Samsung customer service couldn't care less, it's not their problem if it is out of warranty, even though these units should be recalled due to numerous design problems. I would run as far away from anything made by Samsung and do your research before you buy. Do yourself a favor and buy any other brand, unless prefer to have to throw away a $2000 fridge after 3 years like I now have to do. It is robbery that these units are still for sale on showroom floors, Best Buy should do some research on these issues and assess whether they should continue selling a defective product with widespread problems.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi stephen876, I don't want to see you go. You are a valued member of the Samsung family and your experience matters to me! Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. I hope to have another opportunity to show you how great our support can be! ^Mae Samsung

  • Rating: 5 out of 5 stars

    Very satisfied with refrigerator.

    Posted
    Reviewer17
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Much better then our old unit. Great lighting, fast freezing and temperature control. One of the main features was ice and water without taking up too much room. The Samsung allowed us to replace two refrigerators.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very pleased with this unit

    Posted
    rpb1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a very well set up unit. It is easy to organize, see and reach contents. Superbly controlled compartment temps and humidity help food items maintain freshness. I would like a larger ice cube storage down in the freezer as other units have.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Realy happy so fare......... Can't wait to use it more

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Great Refrigerator!

    Posted
    SeanT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    So far this has been a great fridge and we are glad we bought it. Storage capacity is outstanding in this thing. The french door system is great for accessing all or specific sides of the fridge. A huge bonus is the two adjustable shelves on each side of the fridge! The individually controlled storage drawers are perfect for what we need with a great capacity which helps keep the inside well organized. Lighting is consistent and bright enough to see every corner inside. The water filter is extremely easy to access and change out when needed. The ice dispenser takes while to fill up initially, but once it does, it has worked perfect so far. The controls for the ice and water dispensers, temperature settings, Lighting settings, alarm settings, and energy settings are extremely easy to use and very conveniently laid out. It is a very clean look that helps keep the entire fridge looking good. All the handles are very sturdy, the doors open and close very well (actually easier when loaded versus an empty store display). We are overall very happy with this purchase. We had Best Buy install all our appliances and everything went very smoothly and professionally.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic - better than I expected

    Posted
    snow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    GREAT, I can 'see' things now - wonderful lighting

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the fridge

    Posted
    Rons
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I wanted a side by side fridge that was quiet and has through the door ice and water. I looked at ratings and picked this Samsung unit. The first one we received spit a screw onto the floor from the ice maker and the Stainless steel doors didn't match, one was horizontal brushed pattern and the other vertical brushed. The store recommended we have it replaced. The new one came yesterday. We love it it is quiet and looks much better with both doors having horizontal brush pattern. I would recommend this fridge. The first delivery crew as well as the the store sales person said you couldn't remove the ice bin to get a hand full of ice cubes, the second delivery crew showed us how to remove the ice bin which pleases me. The latch to pull out the ice cube storage drawer is not obvious. I am showing a picture of the drawer partially pulled out. It has twin cooling and very nice bright LED lights in both the freezer and fridge. The front panel controls are very easy to see and use. The water filter is very convenient being in the front of the fridge. The overall food storage is very well designed. I definitely recommend this fridge.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Anchor boat or fishing wreck

    Posted
    Truckerusa
    • My Best Buy® Member

    Do yourself a favor buy a another brand,mine stop cooling ,I defrost it(advice from samsung),plugged back in still not working utterly piece of trash ,my grandma 20 years old fridge still work ,and from reading them reviews about this model ,seem like we almost have the same problems fridge not cooling ,samsung if u reading this u just lost me as a customer

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay Away

    Posted
    Paz56
    • My Best Buy® Member

    I have the same ice maker issues as many other, it freezes up and will not work. there is a class action lawsuit involving this and other samsung models, google it. i am on customer service chat now and they claim it has been fixed on models made after Sep '17 mine was made in Nov' 17 and it still has the same problem and the remedy in the owner's manual does not work. this is the 3rd time it has frozen over and i spent too much money on this fridge to have it rendered useless after 2-3 weeks! the photo i have attached is a picture of how the ice maker freezes up

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Upgrade Refrigerator for the price.

    Posted
    Dakota04
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Spacious and roomy in both upper refrigerator and below in freezer section . The LED lighting is so bright and non glaring you can see everything in the refrigerator at a glance. Ice Maker very quiet and quiet overall. Great use of all space in doors.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Looks Amazing!

    Posted
    Andrew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    After reading reviews for over a month and in need for a new refigerator we decided to buy the Samsung 36" wide French door model with water and ice despensor. The led lighting is absolutely incredible from what we were use to, also the adjustable shelves are great to allow for taller products in the fridge. Some reviews mention this being a noise fridge, I would have to completely dissagree with that. The only time any noise can be heard is when new ice cubes are falling into the ice bucket. I guess some ppl will always find something to complain about. I highly recommend this product!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Doors rust after 1 year.....

    Posted
    TommyInAustin
    • My Best Buy® Member

    I'm very disappointed in my Samsung refrigerator. Barely a year old and the doors are rusting through the finish! If you Google this issue you will see that this is a wide spread problem with all Samsung refrigerators. Also, this is not a Stainless Steel door. Nothing magnetic will stick to it which is another thing I did not know until I got it home. My guess is they put cheap plastic over a rusting steel door which is leaching through after a short time.

    No, I would not recommend this to a friend