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    • Brand Response

      MsSamsung 

      July 23, 2014

      cls23,

      I'm very sorry to hear about your experience. Since condensation and frost are introduced to the freezer from outside air, not from the refrigerator as can be the case with conventional cooling systems, it's likely that what you experienced might have been corrected through proper leveling or adjusting the drawer rollers after installation.

      We do appreciate the feedback and are glad you were pleased with the design of the RF28HMEDBSR.
      - Ms. SamsungMsSamsung