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NikD Posted
Techwise, it's great to know you can view the contents of your fridge. Works great except for two things- handles are not as durable as you may think. A year in and they came off because of the plastic mold attached to the screw. Ice maker was good for a couple of months before the ice started melting and forming one large piece that was becoming an annoyance.
Posted
Hi there NikD, I see that you are experiencing some concerns with your Samsung Refrigerator ice maker and handles. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143934761. We thank you for being a part of our Samsung family. ^Brad
MrsStovell Posted
Best purchase I’ve ever made! My family and I absolutely LOVE this refrigerator! So many awesome features!
This review is from Samsung - 28 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Black Stainless Steel
Rick Posted
Great fridge and equal entertainment piece. The only negative feedback is when the icetray/catcher gets filled up you can hear some ice fall to lower shelf and/or under the fridge. Besides that everything else is great.
Posted
Hi there Rick, I am thrilled you are loving your new Samsung Refrigerator. I understand you have some concerns with the ice maker in the unit and would like to provide you with some helpful tips to ensure you are getting the most out of your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
As always, thank you for choosing Samsung and being a part of our community. ^Brad
ALI002 Posted
We've had this fridge for nearly 1 year. It scratches up soo easily revealing the shiny stainless steel underneath. I've contacted the manufacturer and the touch-up paint they have is in the color stratus gray that is way off and much lighter with specks of fine glitter. The paint is only a coat. I recommend the Bosch if black stainless is what you want. Bosch black color is mixed with their stainless steel so it's a solid black stainless piece. Samsung uses a coat that makes it impossible for normal consumers to repair.
This review is from Samsung - 28 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Black Stainless Steel
Posted
Hi ALI002,
Thank you for your honest feedback and we hope you are in good health. We understand that retouching your refrigerator will help with how it looks like. We are saddened to know that the retouch paint isn't available to you as of this writing.
Please click on the link and visit our authorized distributor for parts and accessories and check with them when a retouch paint for your refrigerator will be available.
http://www.samsungparts.com/CustomerService.aspx
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144166495
Leo
ChrisDW Posted
Huge interior Fits everything we have with room to spare. On the fun side the Family Hub is amazing. Great to feature pics and videos and love streaming music while in kitchen. Great sound !
Wellington Posted
Great fridge, we like the Alexa smart view options but still are learning how to use all the features. There A LOT of features which is great
TheWards Posted
Great purchase. The price isn’t all that cheap but it’s a great value
Jagui Posted
Love the fridge! Just hate that it came with a dent. I live in a small town so we had to pick up and set up on our own, so once we removed all packing and foam we saw the dent. It was disappointing, but too much to remove and take back. Too much money spent to receive it damaged when brand new.
Naac Posted
I see there is issue with left door. Otherwise it’s been running perfectly
Gabe Posted
Best product love it, great technology give five stars
Dee04 Posted
Ice maker stop producing ice and this is not up to 6 month of purchase after a tech guy already fix it
Posted
Hello Dee04,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your Samsung - 28 cu. ft. 3-Door French Door Refrigerator with Family Hub - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144430478
Thank you for choosing Samsung.
^Ross
My husband and I wanted different refrigerators. He wanted the ice maker in the bottom thinking it would produce more ice and would leave extra space in the door. I wanted water and ice in the door. We went with the one he suggested. SO glad we did! Th ice maker produces more ice than we can use. There’s so much more room since the ice maker doesn’t take up space inside the fridge. The front is very sleek and beautiful, and no extra cleaning or water on the floor. No issues with the screen. Love having music and recipes on a screen while preparing meals. So many more things we can do with the hub that we haven’t used yet. Well worth the cost, for sure. Couldn’t decide on color. We have white shaker cabinets and went with black stainless. Perfect! Looks even better than expected.
This review is from Samsung - 28 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Black Stainless Steel
DrSteve Posted
This is a very nice refrigerator. The style and color are great! My wife loves the interactive screen for looking up recipes, playing music, etc. that connects through your WiFi. There is even a camera to see what's inside your frig. I feel overall it has more storage room than my previous LG frig which we had for about 15 years. I didn't need the door ice or water dispenser. It does have the auto ice maker contained inside. The only issue I have with this frig is the ice maker. I think the ice cube drawer holder could have been designed better. Almost every time I open the freezer drawer, ice cubes fall out of the storage bin into the freezer drawer and sometimes even behind the drawer and out the bottom of the refrigerator. There should have been more thought and design put in to creating a better ice cube storage drawer. It was a bit expensive. But overall, I do like this frig.
This review is from Samsung - 28 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Black Stainless Steel
SenthilM Posted
My kids love family hub and Alexa. More spacious than previous ones.
IrisB Posted
Its been fantastic for us very good and more love i hope they always have a way to fix this they need to keep making this item its very easy to handle smart picks up on bad weather reboots all the time. The only thing when they delivers brought it to me my bottom door was cracked. But so far it's ok .
This review is from Samsung - 28 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Black Stainless Steel
StephenF Posted
Fell for the gimmick of having a screen thinking I'd use it all the time and literally never use it. That being said I'm very pleased with the unit overall. Will never understand omitting the water dispenser.
YunL Posted
Excellent with no issue since purchase. Love the service I got when installing
BethB Posted
It's great except I thought it have a water dispenser since it has the water connection in the back but it ended up ice only other than than it's amazing
JenniferL Posted
I love this fridge! Not only do i get to seek recipes on the hub but i can also connect to my android phone! Leave notes or reminders on the white board app!
JanetM Posted
Great fridge choice! We use the screen a lot. Great storage space, clean looking and the bottom ice tray is good too