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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 374 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the Family Hub feature for its entertainment value and ability to create happy memories. They appreciate the spaciousness of the refrigerator and its smart features. The sleek design and price point are also seen as positive aspects. However, some customers have expressed concerns about the ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 374 reviews
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    All tech but not durable.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techwise, it's great to know you can view the contents of your fridge. Works great except for two things- handles are not as durable as you may think. A year in and they came off because of the plastic mold attached to the screw. Ice maker was good for a couple of months before the ice started melting and forming one large piece that was becoming an annoyance.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there NikD, I see that you are experiencing some concerns with your Samsung Refrigerator ice maker and handles. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143934761. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Best Purchase Ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I’ve ever made! My family and I absolutely LOVE this refrigerator! So many awesome features!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not just a fridge

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge and equal entertainment piece. The only negative feedback is when the icetray/catcher gets filled up you can hear some ice fall to lower shelf and/or under the fridge. Besides that everything else is great.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Rick, I am thrilled you are loving your new Samsung Refrigerator. I understand you have some concerns with the ice maker in the unit and would like to provide you with some helpful tips to ensure you are getting the most out of your unit. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/
      As always, thank you for choosing Samsung and being a part of our community. ^Brad Samsung

  • Rated 3 out of 5 stars

    Don't buy black stainless steel / No support

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this fridge for nearly 1 year. It scratches up soo easily revealing the shiny stainless steel underneath. I've contacted the manufacturer and the touch-up paint they have is in the color stratus gray that is way off and much lighter with specks of fine glitter. The paint is only a coat. I recommend the Bosch if black stainless is what you want. Bosch black color is mixed with their stainless steel so it's a solid black stainless piece. Samsung uses a coat that makes it impossible for normal consumers to repair.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ALI002,

      Thank you for your honest feedback and we hope you are in good health. We understand that retouching your refrigerator will help with how it looks like. We are saddened to know that the retouch paint isn't available to you as of this writing.

      Please click on the link and visit our authorized distributor for parts and accessories and check with them when a retouch paint for your refrigerator will be available.

      http://www.samsungparts.com/CustomerService.aspx

      Please feel free to get in touch with us through the channels below if you have additional questions.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community
      https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Your reference number: 1144166495

      Leo Samsung

  • Rated 5 out of 5 stars

    Family Hub fun

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge interior Fits everything we have with room to spare. On the fun side the Family Hub is amazing. Great to feature pics and videos and love streaming music while in kitchen. Great sound !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Fridge

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, we like the Alexa smart view options but still are learning how to use all the features. There A LOT of features which is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. The price isn’t all that cheap but it’s a great value

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge! Just hate that it came with a dent. I live in a small town so we had to pick up and set up on our own, so once we removed all packing and foam we saw the dent. It was disappointing, but too much to remove and take back. Too much money spent to receive it damaged when brand new.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice to have refrigerator with screen to view

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I see there is issue with left door. Otherwise it’s been running perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product love it, great technology give five stars

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Bad ice maker

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker stop producing ice and this is not up to 6 month of purchase after a tech guy already fix it

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Dee04,

      Thank you for bringing this to our attention.
      I'm so sorry for having some problems with your Samsung - 28 cu. ft. 3-Door French Door Refrigerator with Family Hub - Stainless steel

      We apologize for any inconvenience this may have caused you.

      The experience is not what we expect from our customers.

      To troubleshoot your concern here are some links that might help you.

      Ice maker not working
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      Cooling issues with Samsung refrigerator
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/


      In case you have any other concerns you may reach us via the following options.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
      Reference number:1144430478

      Thank you for choosing Samsung.

      ^Ross Samsung

  • Pros mentioned:
    Family hub, Space

    Rated 5 out of 5 stars

    If you’re on the fence, BUY IT

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I wanted different refrigerators. He wanted the ice maker in the bottom thinking it would produce more ice and would leave extra space in the door. I wanted water and ice in the door. We went with the one he suggested. SO glad we did! Th ice maker produces more ice than we can use. There’s so much more room since the ice maker doesn’t take up space inside the fridge. The front is very sleek and beautiful, and no extra cleaning or water on the floor. No issues with the screen. Love having music and recipes on a screen while preparing meals. So many more things we can do with the hub that we haven’t used yet. Well worth the cost, for sure. Couldn’t decide on color. We have white shaker cabinets and went with black stainless. Perfect! Looks even better than expected.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Very Modern Quality Refrigerator!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice refrigerator. The style and color are great! My wife loves the interactive screen for looking up recipes, playing music, etc. that connects through your WiFi. There is even a camera to see what's inside your frig. I feel overall it has more storage room than my previous LG frig which we had for about 15 years. I didn't need the door ice or water dispenser. It does have the auto ice maker contained inside. The only issue I have with this frig is the ice maker. I think the ice cube drawer holder could have been designed better. Almost every time I open the freezer drawer, ice cubes fall out of the storage bin into the freezer drawer and sometimes even behind the drawer and out the bottom of the refrigerator. There should have been more thought and design put in to creating a better ice cube storage drawer. It was a bit expensive. But overall, I do like this frig.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highlu recommend!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!! Haven't had any issues at all! Lots of storage and easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub, Spacious

    Rated 5 out of 5 stars

    Awesome one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids love family hub and Alexa. More spacious than previous ones.

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Fridge Samson

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been fantastic for us very good and more love i hope they always have a way to fix this they need to keep making this item its very easy to handle smart picks up on bad weather reboots all the time. The only thing when they delivers brought it to me my bottom door was cracked. But so far it's ok .

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent with no issue since purchase. Love the service I got when installing

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Good fridge wish it had a water dispenser

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fell for the gimmick of having a screen thinking I'd use it all the time and literally never use it. That being said I'm very pleased with the unit overall. Will never understand omitting the water dispenser.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great except I thought it have a water dispenser since it has the water connection in the back but it ended up ice only other than than it's amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator for Great Price Huge Space

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased two of these refrigerators to use at our childcare facility and they are wonderful. Delivery was so easy and set up was wonderful. These are made well and we very pleased with the purchase. They are so large lots of space in these refridgerators.

    I would recommend this to a friend
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