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Customer reviews

Rating 4.7 out of 5 stars with 1030 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,030 of 1,030 reviews
  • Rated 5 out of 5 stars

    Great choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The shelves are spaced for maximum use. I love the large freezer section. I can now buy a frozen piza.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fresh I've ever used in my entire life ever yay

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed with Samsung Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the side by side, the look of the fridge and fingerprint free finish but that alone doesn't help with the intended purpose of the appliance. It just needs to keep food cold or frozen. The wi-fi is useless and not even needed anyway. Since day one the fridge wasn't maintaining a constant temp on either side. I purchased some digital thermometers and kept track for several weeks twice a day (approximately every 12 hours). Huge temp swings...on one particular day when checked, the freezer side current temp was -14.6F, min temp was -16.0F and the max temp was 45.5F. No wonder the meat was bad when thawed out to use. It had already thawed out and re-frozen while sitting in the freezer. During the same 12 hr period the refrigerator side had a current temp of 38.8F, min temp was 37.0F and max temp was 45.1F. There are current class action lawsuits against Samsung for this very reason. This refrigerator died at 2.5 years old. Frost had built up on everything in the freezer like the defrost wasn't working but within an hour both sides were warming up. By the end of the day (a Sunday) both sides were over 60F. I had Geek Squad protection and called for service. The appliance repair shop they called was hours away from me, had sub-par reviews and appears to be used by a lot of big box stores. I would assume that it is cheaper for them but not in the best interest of their customers. I would rather have a better appliance repair company to service my appliance. In the end decided to cancel repair and purchase another refrigerator with the bare necessities from an appliance store with local service. Do your research before purchasing Samsung appliances. The appliance store I purchased my new refrigerator from doesn't even carry Samsung appliances.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Donna,

      Thank you for choosing Samsung for your refrigeration needs. We completely understand that your expectations for the unit fell short, and we are saddened that you no longer have the product. We would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Great quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful fridge. Great quality for price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BrianH

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery service. So far, I’m very happy with my purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung should stick to tvs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    died 4 months an expensive waste, waited 2 weeks for service man to come from boston

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Robert L,

      An experience like that can be deeply disappointing, particularly with a premium product, and your patience throughout it is recognized.

      If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      When you message us, please provide us with this reference number 1152052391 to help our team pull up your information.

      Leo Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the capacity size and looks beautiful, great buy

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    samsung fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a lot of space for everything. we really love it. works great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Fridge Delivery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge was delivered, installed, working great....Leo

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there NuFridge, I want to congratulate you on your new Samsung Refrigerator and really appreciate you sharing your post. We are happy that you are loving your new machine and welcome you to our Samsung family. ^Brad Samsung

  • Rated 1 out of 5 stars

    The ice maker isn’t working property

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so disappointed that Samsung made this horrible low quality refrigerator, it doesn’t worth the money at all, tho low quality ice maker is disgusting, also the water filter makes sure to get it from Home Depot, otherwise it will arrive two months later to your house.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day, sander4518!

      We would like to know more about your ice maker. Let's get that sorted out for you.

      In the meantime, these links might help you find the cause and show possible solutions.

      Ice maker is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      What to check when there is no ice or not enough ice from the ice maker or dispenser:
      https://www.youtube.com/watch?v=heJu7r3JqNc

      Please get in touch with us via one of the following options for further assistance:
      1. Customer Care: 1800-SAMSUNG
      2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      3. Facebook Messenger: http://m.me/samsungsupport
      4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

      Please provide us with this reference number (1145286046) to help our team pull up your information when you message us.

      Thank you for choosing Samsung. Have a wonderful day!

      —Vannesa Samsung

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