Customer Ratings & Reviews
- Model:
- LU28R550UQNXZA
- SKU:
- 6386391
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 28” ViewFinity UHD IPS AMD FreeSync with HDR Monitor's picture quality, color vibrancy, and value for its price, frequently praising the HDR capabilities and ease of use. However, some users express concerns regarding the refresh rate and the monitor stand's sturdiness. Additionally, the lack of built-in speakers and the placement of the VESA mount have drawn criticism, as has the input switching mechanism.
This summary was generated by AI based on customer reviews.
Great price and features, poor color quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if something was wrong with the one I got but I could never get the colors to look right. Screen seemed to have a yellow tint to it no matter what I did. Sharpness and detail was great but color quality didn't even come close to my 5 year old Asus 1080p monitor. I liked the design of the monitor and features but just couldn't live with the color issues. Ended up returning it and getting one from another manufacturer since they didn't have any more of this one and the new one looked great out of the box with no adjustments.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jasonamd,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
- Pros mentioned:Picture quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality and fast detailed response at a good price.
I would recommend this to a friend - Pros mentioned:Picture quality
Ok but not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly Sharp display, but colors just aren't up to true HDR. The screen on my two-year-old Dell 4K laptop has much deeper and vivid colors than this monitor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jkiowa,
Thank you for purchasing the UR55 28" 4K UHD Monitor LU28R550UQNXZA. I am sorry to hear that you are not satisfied with the color performance of this model. We would like for you to have a a great experience with your monitor.
Please know that this UHD monitor gives you 64 times more color than conventional monitors – an incredible 1 billion colors. That means movies, games, and other multimedia content appear detailed, natural looking, and extremely realistic. More colors also ensure a smoother transition between different tones for a richer, more accurate picture.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung U28E590D with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
To better assist you with step-by-step troubleshooting and picture adjustment, please contact Samsung Customer Support and representative will gladly help you:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
- Pros mentioned:Picture quality
Great display for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent display!! Very clear at a great price. I would buy it again
I would recommend this to a friend Great video quality but POOR design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The video is just stunning. Includes settings for gaming as well. Fantastic. The stand however is too large and bulky. Unless you have a huge desk or wall mounting it is an inconvenience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bert,
Thank you for your review of the Samsung - UR55 Series 28" Monitor. I am very sorry that you are not completely happy with the unit you received.
Your opinions are greatly valued and will be shared with our teams.
We want you to be satisfied with your purchase and would like the opportunity to assist you please reach out to us via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung stands behind the quality and performance of every product we manufacture, and we back the UR55 Monitor with a 1-year manufacturer's limited warranty.
Samsung Monitors
- Pros mentioned:Picture quality
Dave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor has a crisp and clear picture, I can see every detail.
I would recommend this to a friend Terrible Monitor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is terrible for dark scenes. I can barely see anything and sometimes the monitor malfunctions and I can’t see anything at all in dark scenes so I have to unplug it and wait a while and plug it back in just to get back to the poor quality that is standard. I have the brightness on maximum. Another issue is that I have it set for automatic source detection but I have to manually tell it to detect the source every time I change devices. Whenever I turn off a device, I have to wait a while before pressing the button to bring up the menu so I can change sources. If I leave my device on and want to change inputs, I don’t have to wait before pressing the button.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
- Pros mentioned:Picture quality
Gaming Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son as a Christmas gift....uses it everyday.
I would recommend this to a friend Great monitor, worthless mount!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor image is superb but the included mount is worthless. It bends under the monitor's own weight and slants the screen at 20 degrees off of center pointing down. I had to prop the feet up with a section of 2x4 to get the screen perpendicular to my eyes. I have always had great results with Samsung monitors and this quality image is right on par. Someone dropped the ball on the mount!
I would recommend this to a friend- Pros mentioned:Picture quality
Awesome 4k monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best samsung 4K monitors. Color is very good.
I would recommend this to a friend - Pros mentioned:Picture quality
GREAT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is fantastic you can’t beat it for the price point.
I would recommend this to a friend Nice but 2 stars off for a dead pixel
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor looked great when I set it up. Used it for an hour and realized there was a tiny white dot near the center. Dead pixel. Had to return it but It was a nice monitor besides that.
I would recommend this to a friendBrand response from Samsung
Posted .JonS,
I am glad to see that you are pleased with the overall picture quality of our LU28R550UQNXZA monitor, but had an unfortunate issue with a dead pixel.
Should you need any assistance in the future, please know we are always here to help and can be reached via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Good monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Resolution is great but base stand have a very bad design and get a lot of space on the desk.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Screen time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent. It’s in use as a shared screen for my Mac and it’s not quite as good. Great for the price
I would recommend this to a friendDidn’t like from start
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not figure how to get sound. It was so frustrating. Had it since May. Then the other day my cat dropped it and it shattered. Grr. Now I have a 75 inch monitor.
No, I would not recommend this to a frienddisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am always a Samsung fan when purchasing monitors. 2 of my 4 existing monitors are Samsung. That's why I bought this when I wanted 4K monitors. But I have to say I am kind of disappointed, especially when I compared this one with the Viewsonic 4K monitor I bought in the same week. But 2 monitors side by side, I can see the same price range Viewsonic 4K monitor has much better video/photo quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .gunsmoke1,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" Monitor. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
- Pros mentioned:Picture quality
Great Monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitors. The display quality is good enough for wfh
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality For The Price , So Far I Have No Complaints
I would recommend this to a friend Not that great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't expect this monitor to be too color accurate. But it is really bad. Its impossible to balance manually, and the preset color profiles are un usable. Maybe its a bad monitor? I guess you get what you pay for when it comes to 4K. Got it on sale for under $200. Resolution looks decent. Works fine as a family screen that's mainly used for web browsing and work from home
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great monitor!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor with the price! Clear and sharp image.
I would recommend this to a friend