Customer Ratings & Reviews
- Model:
- LU28R550UQNXZA
- SKU:
- 6386391
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 28” ViewFinity UHD IPS AMD FreeSync with HDR Monitor's picture quality, color vibrancy, and value for its price, frequently praising the HDR capabilities and ease of use. However, some users express concerns regarding the refresh rate and the monitor stand's sturdiness. Additionally, the lack of built-in speakers and the placement of the VESA mount have drawn criticism, as has the input switching mechanism.
This summary was generated by AI based on customer reviews.
Help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still need help with adjusting this monitor. I turn it on and 1/3rd of the time it turns on a lavender color. I then have to turn the screen off and then on again and it works fine. I think it may either have a glitch or need some adjustment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung ViewFinity Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Typical Samsung UHD Quality Images
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from my trusty 11 yr old HP LED 1080p....amazing the difference. About same dimensions as my 27" HP was, fit in my desk perfectly. Plugged into display port, Windows11 recognized and set resolution. Very happy and when on sale it's a true bargain.
I would recommend this to a friendUR55 Series 28" IPS 4K UHD Monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Samsung - UR55 Series 28" IPS 4K UHD Monitor - Black Model:LU28R550UQNXZASKU:6386391 good
I would recommend this to a friendBrand response from Samsung
Posted .I’m sorry to see that you rated this product 3 stars, which indicates dissatisfaction.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
Sub par picture quality and brightness
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not a fan, the screen was very dim, the UI was awful, picture quality is sub par for a 4k monitor, switched to an lg that I am much happier with.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you returned this product and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Stopped working after 6 Months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked great and ran great for about 6 months, then it randomly stopped working...
No, I would not recommend this to a friendAucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost $400 and i dont recommend it. This monitors is like stepping back in time. No remote, no sound(has aux), just a plain 2k monitor sold as 4k because the employees over at bestbuy dont really understand the difference between native 4k and uhd which is 2k.. dont be fouls. I bought this knowing it was it was 2k even though the box says 4k but you can do your own research..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dvee,
Thank you for sharing your feedback on the Samsung - UR55 Series 28" Monitor. I am sorry to see that this model fell short of your expectations.
Please know that with 4K UHD 3840 x 2160 resolution, four times the resolution of 1080p monitors, work is easier. The UR550 Series makes small text easy to read, while details in photos, illustrations and videos are easier to see and work with.
Please reach out to us for assistance with your image quality issues.
You can reach us via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
We look forward to hearing from you.
Samsung Monitors
Ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent graphics and speed. The light under it is too bright.
I would recommend this to a friendDo not buy this monitor if you want to mount.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this monitor if you want to mount it on a monitor arm. After it not fitting my standard monitor arm because of the curved back, I looked high and low for a converter or some other option and it will not fit as a mounted monitor. I even worked with Best Buy chat to try and find an arm that would mount this, and we couldn't. Now I am past my return window with Best Buy and they wont help me. This is the worst purchase and I'm highly disappointed with how best buy handled this customer service as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for purchasing the Samsung UR55 Series 28" IPS 4K UHD Monitor. I am sorry to hear that you could not mount your monitor. This monitor can be mounted via wall mount, following the below specifications.
For complete product specs, please visit samsung.com: https://www.samsung.com/us/computing/monitors/uhd-and-wqhd/28-ur50-uhd-monitor-lu28r550uqnxza/?redir=LU28R550UQNXZA#specs
For further assistance, please contact Samsung Customer Support and a representative will gladly help you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Monitors
Samsung monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, except I can't get the sound to work. Had to plug in computer speakers. Maybe that is why it was on sale?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nutts,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" IPS 4K UHD Monitor. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Rating based on mounting design flaw.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was unable to mount due to design flaw. The top holes are recessed within the circle pattern shown on the monitor, making it incompatible without spacers. Could be avoided by lowering the mounting holes about 1/4" or including spacers. Not worth my time to fix, returned and moved on to another product.
No, I would not recommend this to a friend- Cons mentioned:Refresh rate
Maybe a got a bad one?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it had black vertical lines on dark colors. Other than that it’s well built. It was stuck at 59 hertz. Maybe I also got a bad one I don’t know I used display port.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cen13,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" IPS 4K UHD Monitor and have returned it
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
- Cons mentioned:Speakers
No speakers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not come with in built speakers. Very disappointed
No, I would not recommend this to a friend - Cons mentioned:Speakers
Terrible DO NOT BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible monitor! DO NOT BUY, I REPEAT DO NOT BUY. WAYYYY too dark and there's no setting to change it (yes brightness is turned all the way) . No built in speakers (really....wow) control panel is terribly designed and black colors on the tv seem to change randomly. Do yourself a favor and skip this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Scott,
I am very sorry for the brightness and control panel issues you have encountered with your Samsung - UR55 Series 28" Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Samsung Monitors
- Cons mentioned:Refresh rate
Make sure it is compatible with your computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This only has 39 HZ on the refresh data and my microsoft has 60 I could not figure out why my mouse gave me wiggles and never got to point directly after calling GEEK Squad etc Great guy came here MIKE figure it out Had to return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ellen,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
unusable at 15 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was 5 now 1. After a year of absolutely loving this monitor, it started flickering. I changed cords. I switched it out with another monitor to check that the cable and card were properly worked and traced it back to the monitor itself. Since it's a few months outside of warranty, SAMSUNG won't do anything except sending for repair that will cost me. As prices for similar monitors are relatively cheap, I'm buying something else now. with the 10 other SAMSUNG devices I have, I would have thought i'd be special.. but no.
No, I would not recommend this to a friendFine for what it is
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor worked fine for about a year and a half - until it didn't.
No, I would not recommend this to a friendDecent but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best monitor I have owned. Monitor does not seem to support the quality outside of 4K images
No, I would not recommend this to a friendBrand response from Samsung
Posted .TVARN,
I’m sorry to see that you rated this product 3 stars, which indicates dissatisfaction.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung and we hope to hear from you
Samsung Monitors
Too much IPS glow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a really nice monitor for the money but the IPS glow just killed it as I play lots of dark games.
No, I would not recommend this to a friendBrand response from Samsung
Posted .robert,
Thank you for purchasing the Samsung - UR55 Series 28" Monitor. I am sorry to hear that you are not satisfied with the color performance of this model.
Please know that this UHD monitor gives you 64 times more color than conventional monitors – an incredible 1 billion colors. That means movies, games, and other multimedia contents appear detailed, natural-looking, and extremely realistic. More colors also ensure a smoother transition between different tones for a richer, more accurate picture.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung U28E590D with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
To better assist you with step-by-step troubleshooting and picture adjustment, please contact Samsung Customer Support and a representative will gladly help you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Perfect display for office work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still serving strong while entering 3rd year of use, perfect display. Though it needed a visit to the servicing center due to a malfunctioning joystick control. That happened right after expiration of warranty, sadly.
I would recommend this to a friendDecent monitor
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not many features but is decent for video or photo editing. Not much of a gaming monitor
I would recommend this to a friendBrand response from Samsung
Posted .Mike,
I’m sorry to see that you rated this product 3 stars, which indicates dissatisfaction.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
Samsung Monitors