Customer Ratings & Reviews
- Model:
- LU28R550UQNXZA
- SKU:
- 6386391
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 28” ViewFinity UHD IPS AMD FreeSync with HDR Monitor's picture quality, color vibrancy, and value for its price, frequently praising the HDR capabilities and ease of use. However, some users express concerns regarding the refresh rate and the monitor stand's sturdiness. Additionally, the lack of built-in speakers and the placement of the VESA mount have drawn criticism, as has the input switching mechanism.
This summary was generated by AI based on customer reviews.
Stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for about a year and a half and it just randomly stopped working and now has lines through the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
RUN>
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE. Monitor randomly blanks out. When it comes back on line, the display is not correct. The windows bar is blank and you can't switch programs without using alt tab. It'll be fine for a while then it starts. Usually when I'm in the middle of a meeting. You have to unplug it and reboot the computer to get it to work correctly. I hook the same laptop up to 3 other monitors and do not have this problem. When I first got it, I thought it might be my computer. But since it's ONLY happening on this monitor, I went on line to look at reviews. Guess what, it's the monitor and a known problem for this monitor. It also has the single worst interface they could create.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry for the display issues you have encountered with your Samsung - UR55 Series 28" IPS 4K UHD Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Great monitor for normalcomputer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for normal computers. Not to fond of it for gaming setup. Sorry!
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love it for the feature but hate the plastic build.
I would recommend this to a friendBrand response from Samsung
Posted .linz,
I’m sorry to see that you rated this product 3 stars, which indicates dissatisfaction.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
Samsung Monitors
Not great.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough settings, using as a second monitor to my iMac and can’t get it calibrated to match my iMac monitor exactly. This is not good for photography processing. Overall, the size for the price was the best value—especially open-box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry for the issues connecting with your Mac that you have encountered with your Samsung - UR55 Series 28" IPS 4K UHD Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
-Samsung Monitors
Low buld quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor broke easilt during attempted travel, while a similar monitor remained intact. I cant find a replacement screen online to dix my problem either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Solid 4K Monitor for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid display with great response time for a business-grade monitor. Stand is slightly wobble when used with my standing desk so swapping in a VESA mount arm was required.
I would recommend this to a friendGreat Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great monitor! I pair it with my small Macbook pro and it's incredible. I love the size and so far it's proved to be worth it's money.
I would recommend this to a friendWish it worked as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The magicbright function didn't work at all. Samsung support tried to tell me that it wasn't offered on this model even though their product page said it was. The brightness just wasn't enough without it. I ended up returning it for a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Marty,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" IPS Monitor and have returned it
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
Best value 4k monitor
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome monitor, especially considering it’s price. Great resolution, bold contrast, and HDR that still holds up to this day.
I would recommend this to a friend- Cons mentioned:Stand
Frsutrated by missing part
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor today but I cannot use it as it is missing half of its stand. How can best buy say a product is in fair condition if it is missing an important component like that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Will,
Thank you for your review on this Samsung - UR55 Series 28" IPS 4K UHD Monitor.
I am sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
I also recommend you contact Best Buy directly for assistance in correcting the situation.
If you ever need assistance with the monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
- Cons mentioned:Stand
Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned these. Didnt even plug them in. The stands are garbage. No adjustments what so ever. Dont know what they were thinking.
No, I would not recommend this to a friend Nice monitor but with cheap joystick control
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good monitor but the joystick control failed after an year when it was out of warranty. There's only one joystick control for every monitor control. I am able to change brightness and other display settings but changing input doesn't work. When searched online, that is the most common issue with these monitors. Hope Samsung fixes that, but for now, I can't use monitors unless I plug out inputs to switch between them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to hear that you are experiencing issues with your monitor. Although your monitor is out of warranty, we invite you to contact Samsung Customer Support for troubleshooting to see if we can resolve your issue over the phone.
If our Customer Support agent determines that service is required, they will review the flat-rate service fee for your monitor. It would not cover the cost of shipping your monitor to us, but does cover the cost of shipping the monitor back to you. You are responsible for shipping fees to Samsung Customer Service; we recommend using a trackable shipping service like UPS.
You can reach Samsung Customer Support at 1-800-SAMSUNG and a representative will gladly help you.
Thank you for choosing Samsung. Again, I am very sorry for the current issue. We look forward to hearing from you.
Upgrade to the 32 in version. Trust me.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor sucks in my opinion. It has some major back glow problems. I upgraded to the 32 in Samsung version. I spent an extra 100 dollar plus - but it was well worth it. It had no glow and darks were beautiful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LifeIsGood,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever have concerns or questions with your replacement Samsung Monitor, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
bad experience on product quality, BBY experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 20 days of use, wake up and found out monitor stuck in power saving mode, spent a few hours with Samsung support and could not fix the issue, have to ship back to them. Also found out BBY changed their return policy, now it's 15 days. The reason I bought from local store is to support them. Now I guess I will just buy online. Overall bad experience from product quality to store return experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for purchasing the Samsung ViewFinity monitor. We are sorry for the inconvenience you had.
Your review was brought to the attention of our Customer Care Center. If you ever need assistance again or have further questions, please reach out to Samsung via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service.
- Cons mentioned:Speakers
Horribe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to return this product. It took my minimac to recognize it forever. Then I tried with my windows computer and same thing. Do not buy this. Oh it has no speakers
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joey,
Thank you for your review of theSamsung - UR55 Series 28" UHD Monitor. I am very sorry that you are not completely happy with the unit you received.
Your opinions are greatly valued and will be shared with our teams.
Please know that this model comes with a wall mount for your convenience.
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Samsung stands behind the quality and performance of every product we manufacture, and we back the UR55 UHD Monitor with a 1-year manufacturer's limited warranty.
Samsung Monitors
Great Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent monitor. I thought this was a USB-C monitor when i search but it wasn't. The monitor is great honestly.
I would recommend this to a friendGood quality monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality at great price. Good for photo and video editing. Recommended to my friend and he bought two
I would recommend this to a friend4K
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like watching a 4k TV. Sound’s quality is great but definitely needs some external speakers. Love it so far.
I would recommend this to a friendOne BIG fault
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Image is good BUT If you wall mount, the mounting on back is just for 75. Most wall mounts have 75-100 so ithe bracket wont fit on back. Super weak. You can still put it on but it will be at a slight angle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .carlitosChinitos,
Thank you for purchasing the Samsung 28-Inch Ultra High Definition Monitor (U28R550UQNXZA). I am sorry that you are not pleased with the placement of the wall mount.
For assistance with this monitor, please contact Samsung Customer Support and a representative will gladly help you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors