Customer Ratings & Reviews
- Model:
- LU28R550UQNXZA
- SKU:
- 6386391
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 28” ViewFinity UHD IPS AMD FreeSync with HDR Monitor's picture quality, color vibrancy, and value for its price, frequently praising the HDR capabilities and ease of use. However, some users express concerns regarding the refresh rate and the monitor stand's sturdiness. Additionally, the lack of built-in speakers and the placement of the VESA mount have drawn criticism, as has the input switching mechanism.
This summary was generated by AI based on customer reviews.
Nice monitor with a clean display
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice monitor with a clean display. The 28" display gives me lots of space without overwhelming my desk.
I would recommend this to a friendmonitor glitch.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor flashes way too much. The whole screen will just turn back occasionally. If this problem persists, I will have to come in and get another one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sagai,
Thank you for having purchased Samsung - UR55 Series 28" Monitor.
We would like to understand your usage environment so that we can better assist you.
Please give us the opportunity to better understand your usage environment and troubleshoot towards a solution.
You can reach Samsung Support via any of the following options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
Samsung Monitors
Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cant optimize settings really miniscal chamges when configuring it to my ps5 contrast is not it makes games look trash
No, I would not recommend this to a friendNot recommended for a PS5
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this but the color was so poor to be an IPS monitor.
No, I would not recommend this to a friendSamsung has disappointed me with quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 3 of these and within 3 months broke. Samsung has given me a headache doing the warranty. Then they sent me one back with more damage. I’m torn because now I have to either keep them or replace all 3. I should have stayed with Dell.
No, I would not recommend this to a friendGaming monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice but I had to return because the person who I bought it for didn’t need it anymore
I would recommend this to a friendSatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is clear; display is crisp; flexible connections with either HDMI or DisplayPort.
I would recommend this to a friendWanted to love it, returned it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor for gaming and photo editing. I wanted to love this monitor, but it has very poor color accuracy, poor HDR performance, poor brightness and poor shadow detail. I have a $125 HP monitor that performs better with shadow detail and color accuracy. The only place this monitor beats it, is in the ability to play 4k. Even in that department, its not great, just okay. Buy something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThatPNWGuy,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
The button could not work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everthing is good except the button. The button doesn't work. I tried several times to turn on the monitor and I could not turn it off. I am so disappointed with SAMSUNG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .James,
Thank you for purchasing the Samsung - UR55 Series 28" Monitor and sharing your experience with the jog control.
Please reach out to Samsung Customer Care so that we can resolve your issues directly.
Please contact us at Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service.
Samsung Monitors
Could Be Better?
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the website the monitor looks very beautiful. In person, it's okay. More importantly, the screen quality was not really what I expected it to be.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. Please feel free to reach out to us so we can assist as best as possible: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
-Samsung Monitors
Not worth it!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought extra 24 month protection plan would not cover damage. Had to buy a new monitor. The Best Buy membership is a waste of money
No, I would not recommend this to a friendBest Buy curbside is a way to sell used products $
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How do I put negative stars for Best Buy. Not Samsung. Terrible. I paid for a new Samsung and paid the price of a new one. When I got home, there is a big fat red sticker with open box on it snd it’s missing all of the documents, warranties, instructions, etc. What on Earth? I want a new one, not one that you slapped together and had fingerprints all over the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry to see that you had an unfortunate purchasing experience with your seller.
I would recommend you contact Best Buy for assistance in correcting the situation.
Should you ever need assistance or have questions about using this product, please contact Samsung Customer Support
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Monitors
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is the best monitor I’ve ever used I would never use anything else
I would recommend this to a friendNot yet optimized for PS5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this monitor for school. it works well and eye saver mode is great for long days Was not planning to game on it, but saw that it had game mode so i decided to try it out. the main issue: Game Mode does not work when HDR is on, so in order for game mode to work you must first turn off HDR in PS5 settings. Other than that, I like the monitor but unless this issue is fixed I wont change to 5 stars because I saw others having the same issue and it took me a while to figure this out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MadEd,
Thank you for having purchased a Samsung - UR55 Series 28" monitor.
If this is a consistent issue that is happening all the time, we would like to understand your setup.
Please give us the opportunity to better understand your usage environment and troubleshoot towards a solution.
You can reach Samsung Support via any of the following options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
Samsung Monitors
Buy only If you are going to use a VESA mount
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this monitor if you are not going to use a VESA mount, the monitor stand sucks, and it's a factory issue, I had to return it 2 times just to realize this. IMO the display kind look bleak as well but its fine to use, but the stand has major issues.
No, I would not recommend this to a friendMissing in Muncie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This along with a printer were apparently stolen by a Shipt ‘shopper’ yesterday so I can’t write a review on the products. However, I can comment on a delivery service which has thieves working for them. BB should stick to the big boys for delivery and stop trying to save a buck using ‘rental’ delivery services.
No, I would not recommend this to a friendGreat for impressing new employees
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear view, simple to set up and maintain and my new associates loves them
I would recommend this to a friendAmazing monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for. Great resolution. Works well with my setup
I would recommend this to a friendThe HDMI ports are difficult
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is nice BUT, if you use anything besides a standard cable like an adapter or roku device this will NOT WORK for you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I’m sorry to see that you rated this product 2 stars, which indicates dissatisfaction.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
Great invesment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good, thinking about grabbing another one. Definitely recommend!
I would recommend this to a friend