Customer Ratings & Reviews
- Model:
- LU28R550UQNXZA
- SKU:
- 6386391
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 28” ViewFinity UHD IPS AMD FreeSync with HDR Monitor's picture quality, color vibrancy, and value for its price, frequently praising the HDR capabilities and ease of use. However, some users express concerns regarding the refresh rate and the monitor stand's sturdiness. Additionally, the lack of built-in speakers and the placement of the VESA mount have drawn criticism, as has the input switching mechanism.
This summary was generated by AI based on customer reviews.
BigCCPen1s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on discount. Well worth the price. Anyone who buys this is smart.
I would recommend this to a friendBrand response from Samsung
Posted .We are very glad to see that you are happy with the ViewFinity Moniotr. However, you have given this model a 1-star rating, which is the worst rating possible.
If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact Samsung Support via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
We hope to hear from you soon!
Didn’t last a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend, didn’t last a year and got black lines throughout screen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Not happy with monitor at all
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The icons are tiny, it is difficult to adjust setting, the picture quality it advertised is nothing like promised. Makes playing games very difficult
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sandy,
Thank you for sharing your feedback on the Samsung - UR55 Series 28" Monitor. I am sorry to see that this model fell short of your expectations.
Please know that the UR55 delivers stunning images composed of 8 million pixels for even more intricate detail. Experience unparalleled realism when gaming or enjoying movies..
Please reach out to us for assistance with your image quality issues.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
We look forward to hearing from you.
Samsung Monitors
bad monitor. waste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doodoo monitor. fuzzy edges. white horizontal lines. don't waste your money
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry for the issues you have encountered with your 28" Viewfinity UHD Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
· Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
· Product Support
· Manuals and Downloads
· Warranty Info
· Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
· Samsung Community: A great resource for getting help from Samsung moderators and customers
· …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, we are very sorry for the inconveniences you have had and hope that we will hear from you soon.
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no external speakers total stupidity don’t buy it ! Have you use a head phone
No, I would not recommend this to a friendi want an exchange if possible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no me gusto aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
No, I would not recommend this to a friendNot big enough
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not big enough to use as a computer monitor or yo use eigh streaming services. Hard to see at a distance
No, I would not recommend this to a friendBrand response from Samsung
Posted .LadyDi,
Thank you for purchasing the Samsung - UR55 Series 28" Monitor and sharing your experience. Please reach out to Samsung Customer Care so that we can resolve your issues directly.
Please contact us at Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service.
Samsung Monitors
Samsung is always disapointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehh a samsung thats glitchy to use , typical, I returned
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not working anymore after 25 days' purchases
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry for the functionality issues you have encountered with your UR55 Series 28" IPS 4K UHD Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
-Samsung Monitors
Amazing product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Product. Enjoy the screen display. C port should be added
I would recommend this to a friendBrand response from Samsung
Posted .We are very glad to see that you are happy with this Samsung - UR55 Series 28" IPS 4K UHD Monitor. However, you have given this model a 1-star rating, which is the worst rating possible.
If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact Samsung Support via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
We hope to hear from you soon!
- Pros mentioned:Color, Picture quality
Solid Monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice monitor with good colors and brightness, especially for the price. A standard number of ports in the back that are easy to access. However, the button at the bottom of the monitor to adjust settings is problematic and annoying to use. Tapping right doesn't always move right in the menu, and up doesn't move up. I don't have to adjust these settings very often at all so it's not a big deal but it is a glaring issue in another wise solid monitor.
I would recommend this to a friend Does not work right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No sound no volume. Does not work. I would not buy this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for purchasing the Samsung - UR55 Series 28" IPS 4K UHD Monitor I am sorry that you were not aware that this model does not come with built in speakers.
For complete product specs, please visit samsung.com:
https://www.samsung.com/us/computing/monitors/uhd-and-wqhd/28-ur50-uhd-monitor-lu28r550uqnxza/?redir=LU28R550UQNXZA#specs
For further assistance, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Missing cable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just received it without a power cord. I am returning it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you returned this product and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
bad screeb
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen keeps flashing off and on, more off than on during use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry for the flickering you have encountered with your Samsung - UR55 Series 28" IPS 4K UHD Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Don't buy from best buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought monitor and stand is missing; past return window.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry to see that you had an unfortunate purchasing experience with your seller.
I would recommend you contact Best Buy for assistance in correcting the situation.
Should you ever need assistance or have questions about using this product, please contact Samsung Customer Support
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Monitors
Terrible Color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Distractingly inaccurate dark display... I returned this one the same day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Andy,
I am so sorry that you did not like the color quality with the Samsung 28" 4K UHD Monitor and have returned it
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
- Pros mentioned:Color, Hdr, Picture quality
Excellent IPS Monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great monitor for the price. HDR is impressive for most applications. Colors are nice and vivid. Settings are great right out of the box. The stand is quite sturdy and of good quality. Actually the whole monitor is good quality. For me the stand is at the right height. No need to prop it up on books , or anything like that. I could not be happier with my purchase!
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Awesome 28" monitor for Mac filmmakers!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're an editor/filmmaker/photo editor and need a monitor for the mac mini M2 Pro or any new Mac, this is it, especially for under $350. I tried 2560x1440 monitors bc of the OS -- picture was great but the OS/text looked terrible. This nailed both and is as close to my 2015 Retina 5k iMac screen (for me, nothing compares to Mac monitors but way too expensive) as I've seen at higher prices and at this price I'm likely going to buy another. Mac users should still set display to 2560x1440 but the 4k makes up the difference for the OS/text size & quality. Great color controls. Don't game so no idea there. Great for filmmakers and photographers.
I would recommend this to a friend Nice for viewing, not for gaming
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color accuracy isn't that great for gaming. For regular use it's okay, but not for gaming. I ended up returning it. Got a TN panel monitor after that.
No, I would not recommend this to a friendSame as on line reviews.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor kept blacking out. Screen adjustment button is not that operator friendly. Returned.
No, I would not recommend this to a friend