Customer Ratings & Reviews
- Model:
- NK30B3500US/AA
- SKU:
- 6491813
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 3.3 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers highly value the 30" Under Cabinet Range Hood for its ease of installation. However, some customers have expressed concerns about the noise level of the range hood during operation. Additionally, some customers have reported concerns regarding the quality of the buttons and the potential for the product to arrive with cosmetic damage.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Button quality
Oven hood
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My critic is that the buttons are pretty odd looking compared to the oven. Also, the "1" setting doesn't work. It seems like it doesn't have enough power to start so to use it, i have to use the "2" setting then go down.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We would like to know more about your experience with the buttons of the range hood, YeseniaC.
We suggest contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Cons mentioned:Condition
Terrible product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We paid for new it would have been nice to get new. Instead we got something someone had installed and returned (shouldn't we have gotten open box price then? There's a sticker on it showing that Best Buy inspected it). Unfortunately, we didn't open it until we were ready to install it and it's in terrible shape, but we missed the return date. We're out the $200 because we can't use it in this condition. I would recommend looking somewhere else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Absolutely worth the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product really enhanced my kitchens modern appearance samsumgvmajes great products.
I would recommend this to a friend- Cons mentioned:Button quality
No logo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No logo. Super cheap button. Lots of cuts with knife. Is this really from Samsung? Returning today.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JohnJ,
We want to inquire more about what occurs with the cooktop and would like to assist.
To do this, please contact us via the following options below to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Ease of useCons mentioned:Noise level
Nice looking, but loud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well and looks good. Lights aren't subtle and it's not quiet. We only use 1st level because 2 and 3 are too loud. Note that it's very short, so we have a bit of an unfinished wall gap under the bottom of the hood. Simple to operate. Good for the price.
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to setup, good CFM for the price point
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced an old range hood that broke down in kitchen without a vent. Easy to setup, and has worked well so far with the three settings helpful based on what we cooking. LED lights is key too to have long lasting light— in fact our old range hood had halogen bulb size that could not be replaced!
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung 29 Inch under cabinet Range Hood SS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Installation was easy, and it works as designed. The LED lights are amazingly bright, and the exhaust is quite powerful. Installed with venting to the outside of my home, and it made a huge difference over the old recirculating range hood! It looks great in Stainless Steel, and matches my new LG Stainless Steel smart slide-in electric range/oven!
I would recommend this to a friend - Cons mentioned:Button quality
No Samsung logo and not stainless steel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought these few days back, the product is of cheap quality and definitely not stainless steel (magnet can stick to it). Also, the "SAMSUNG" logo on from was missing, God know which brad the item is. All this we noticed after the plumber guys installed it. When I went to Best Buy and reported on this, they were of no help. gave me the Samsung head office ph# to call them or return the product. We spent $1000 on plumber to install this with duct work etc. Not shopping with Best Buy anymore. AMAZON
No, I would not recommend this to a friend - Cons mentioned:Noise level
LOUD. LOUD. LOUD.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this professionally installed. Easy enough to install. It is EXTREMELY LOUD!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate the time you took to let us know about your range hood concern. Let us give you a few tips.
Below is a link on what we can do if the range hood is too loud.
Range hood is too loud:
https://www.samsung.com/us/support/troubleshooting/TSG01203229/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150891817) when you message us so our team can retrieve your information.
Thank you.
-Leo
- Cons mentioned:Noise level
Nice combo with the matching stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should. Good airflow. Little louder than some others but does it's job.
I would recommend this to a friend - Cons mentioned:Noise level
Doing job with noisiness.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have purchased this unit over the range without thinking how much noise we get when it runs. It gives too much sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are committed to improving the performance of your range hood, Levo. Let us help you with your washer.
If your range hood makes a lot of noise, you can follow these steps to troubleshoot the issue. Click the link for tips.
The range hood is too loud:
https://www.samsung.com/us/support/troubleshooting/TSG01203229/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147002790, to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Ease of use
Blown away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Real easy simp install. No problems. Slight damage but was able to correct fits perfect. Which gray?
I would recommend this to a friend - Cons mentioned:Button quality
Need different buttons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damanged in the box. The buttons are weird. Returned the item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sburkett,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we understand your disappointment about the hood's status in the box.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica
hood
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nothing special. the protective film is stuck in the creases. my installer told me people will burn it off. ugh
No, I would not recommend this to a friendBrand response from Samsung
Posted .KristyG, we care about your range hood's betterment. Let us provide the details you need about the protective film of your hood.
The protective film covering the product should be removed before operating it for safety purposes.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146062831) to help our team pull up your information when you message us.
Have a great day.
-John
Range Hood
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item is fine however it arrived damaged and I haven’t received a replacement as promised or compensated.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about the status of the replacement or compensation.
Have a great day.
-John
Sleek and Modern
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great item and easy installation. It is sleek and modern, with a quiet fan and 3 levels of lighting. A perfect finish to our kitchen project. Be mindful of whag products are used to clean, as it is a true true stainless steel, and some streak marks cab be left behind when using improper products (These do go away).
I would recommend this to a friend- Cons mentioned:Button quality
So So
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No samsung logo anywhere on the hood. Buttons feel kinda cheap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your detailed review, Kaleb! The Samsung logo is located on the front left side of the range hood.
Here's the link for your reference:
https://www.samsung.com/us/home-appliances/cooktops-and-hoods/hoods/30-under-cabinet-hood-in-stainless-steel-nk30b3500us-aa/
If you need further assistance, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
- Cons mentioned:Noise level
Sleek lines
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very conpactveasy to use a bit loud but works well.
I would recommend this to a friendBrand response from Samsung
Posted .Loving the sleek design of our Samsung hood is what we want for you Natasha. Let us help with the loudness of the unit.
If you think your hood is a bit loud, it may be normal or indicate a problem depending on the type of noise it's making.
Range hood is too loud:
https://www.samsung.com/us/support/troubleshooting/TSG01203229/
You can reduce noise by making sure your exhaust fan is in good working order by cleaning it regularly. See page 12.
https://downloadcenter.samsung.com/content/UM/202207/20220708120022098/NK3500BM_NK30B3500US_AA_LIB0175247A_v2.pdf
Clean your Samsung range hood and vents
https://www.samsung.com/us/support/answer/ANS00089383/
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145387871) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Patience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered product and from best buy October 1s, but was told one week for delivery. Turned out one week Turned to 2wks, and then received a message that my order would be delayed till November 8th. At first i was frustrated but then realized it was out of their control. Will wait the extra weeks because I've had a good experience with bestbuy. Also my order was damaged on arrival which bestbuy arranged to replace. Customer service was supportive as always.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
- Cons mentioned:Condition
Damaged product and poor customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was damaged. The best buy technician insisted that they will compensate me by giving me a re-circulating kit instead of a new item with no damage. 3 months later I am still waiting to resolve this issue. I did not receive any compensation and they refuse to replace the damaged item. I've had to reschedule at least 5x at this point with no progress. The last technician literally arrived to tell us they don't have the item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened that you had to experience this. The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel