Customer Ratings & Reviews
See more imagesSamsung - 30" Electric Cooktop with WiFi and Rapid Boil - Black Stainless Steel
- Model:
- NZ30K7570RG
- SKU:
- 5581729
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 3 out of 5 stars
Average
carlex Posted
The device wast what expected. High price for average quality.
No, I would not recommend this to a friendThis review is from Samsung - 30" Electric Cooktop with WiFi and Rapid Boil - Stainless Steel
Brand response from Samsung
Posted
Hi carlex, it makes sense to want everything, including the overall quality, to line up with what you had in mind, especially at this price range.
We’d be glad to take a closer look and walk through features or options that can help you get more out of your setup. You can reach us through the channels below and include reference number 1152460832 so we can assist you further.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung values your business.
Khristine
Samsung Care
- Rated 5 out of 5 stars
Happy cooking
Elle8565 Posted
Excellent cook top. Beyond Love the safety lock my shepard cannot turn the stove on while i am Gone and I love being able to turn off and adjust from phone. Very happy with purchase.
I would recommend this to a friendThis review is from Samsung - 30" Electric Cooktop with WiFi and Rapid Boil - Stainless Steel
- Rated 2 out of 5 stars
Not really what we hoped for..
Mark Posted
We have had this cooktop for 2 years and have decided to by another one. This guy is so terribly slow to heat up but when it’s hot it takes forever for it cool down. You need to crank it up to max to get it going and then it will never cool down. Don’t repeat my mistake, get something else. On the positive side it looks good and the touch functionality is great.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi Mark,
We apologize that your experience with the range was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144825420) to help our team pull up your information.
Have a great day.
^Charles
- Rated 2 out of 5 stars
Turns off too much
Rachel Posted
I initially enjoyed it but now after 2 years a burner busted and it is costing $500 to fix it. Also, it turns off too much in the middle off cooking even if 1 drop of water hits the knob section. It shoyldnt be rhat sensitive plus sometimes i have to reset my breaker box cuz the darn thing won’t turn on
No, I would not recommend this to a friendThis review is from Samsung - 30" Electric Cooktop with WiFi and Rapid Boil - Stainless Steel
- Rated 1 out of 5 stars
Bad performance and does not last.
Kuang Posted
I had a new one installed in August 2018. It has not been working well as the machine turns itself off randomly during normal cooking. Two days ago it stopped working entirely. I called Samsung Tech support, followed all instructions over the phone and still could not turned it on. Today, I had a Samsung authorized service shop to diagnose the problem. The technician told me it will cost me $650 to get the board changed and he cannot guarantee it will work as one of the burners might have been burnt out. So, I will be better off getting a new NON-Samsung cooktop to replace it -- a $100 advice from the technician. This is the quality of Samsung, surprised?
No, I would not recommend this to a friendThis review is from Samsung - 30" Electric Cooktop with WiFi and Rapid Boil - Stainless Steel
Brand response from Samsung
Posted
I realize your experience has been less than ideal and I would like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142569333.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We thank you for being a part of the Samsung family. ^Lena
- Rated 1 out of 5 stars
Unhappy!! Disgusted by geek sqaud
Kiki Posted
Bought in 2021 and got 5 year geeksquad warranty on top. Had on an off issues but I ignored to complain until it got a thin long crack on its own while i was boiling pasta. Called bestbuy to get help but was disgusted by the geeksquad team. They said they wont replace or repair. First told me tht they will charge me for the visit. Later i found out it should be covered with the warranty. Geek squad sucks, fraud.
No, I would not recommend this to a friendThis review is from Samsung - 30" Electric Cooktop with WiFi and Rapid Boil - Stainless Steel
Brand response from Samsung
Posted
Dear Valued BestBuy Client,
We understand how you feel about not getting assistance with your concern about your cooktop. To better assist you with this, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to discuss the coverage of your warrant with Geek Squad and why your claim is being declined.
Should further assistance be needed, please get back to us using the following options to discuss your cooktop and determine how we can best assist you.
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147627186, to help our team pull up your information when you message us.
Have a great day.
-John
- Rated 1 out of 5 stars
Do not buy
Donotbuy Posted
I have had this cooktop for 2 years always had a problem with it. Either water gets on it and a code comes out and shuts down the whole thing or the power button doesnt work.
No, I would not recommend this to a friendThis review is from Samsung - 30" Electric Cooktop with WiFi and Rapid Boil - Stainless Steel
Brand response from Samsung
Posted
Hi Donotbuy,
Thank you for purchasing Samsung products. We are glad that you reach out about the Samsung cooktop code coming out and shutting down the whole thing or the power button doesn't work. We apologize for what happened and we will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Cooktop error code:
https://www.samsung.com/us/support/troubleshooting/TSG01001785/
The cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
The cooktop will not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001974/
You may check this link for future reference to reduce unnecessary repairs over the cooktop's lifetime.
https://www.samsung.com/us/support/answer/ANS00060833/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NZ30K7570RS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket Reference number: 1144297981
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Rated 1 out of 5 stars
Designed by a kid that doesn't cook
HotSam Posted
I am in rental house for a month with one of these...it is the worst product I have ever used... I cook a lot...always shutting off...impossible to set controls...as my headline says...designed by a kid with touch screens that doesn't cook...stay away....
No, I would not recommend this to a friendThis review is from Samsung - 30" Electric Cooktop with WiFi and Rapid Boil - Stainless Steel
Brand response from Samsung
Posted
Hi HotSam! If the cooktop is shutting off on it's own, I recommend using the information in this link (https://bit.ly/2NKpuB8) to help you determine the reason. ^Jecca