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Unhappy Posted
Constant alerts from stove and app that says “check burner” every few minutes. It’s extremely annoying. Temperature of stove setting between 1 and 2 is this: 1 barely and heat. Setting 2 makes oil bubble. Why the huge difference in temperature? Used a cast iron pan and now cooktop burner is stained. Glass touchscreen is filthy regardless how clean your hands are. All you see is fingerprints on everything.
This review is from Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with Ambient Edge Lighting - Matte Black Steel
Posted
Hello,
We understand your disappointment about your overall experience using the range. Let us help.
Below is a link to troubleshooting the cooktop temperature. Browse the guide until the "Cooking elements are too hot" and "Cooking elements are not hot enough" for troubleshooting steps. We suggest checking the hyperlinks for other helpful tips.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may also refer to the user manual for more information about maintaining the glass cooktop. Turn to pages 54-55.
https://downloadcenter.samsung.com/content/UM/202412/20241203135815827/O_IB_FULL_NE9100D_NSI6DB9500_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148096007) to help our team pull up your information when you message us.
Thank you.
-Angelica
JAYO Posted
Haven"t used the range yet, however it looks great and has many feature
This review is from Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with Ambient Edge Lighting - Stainless Steel
JayS Posted
Induction cooktop is fun and fast. Issue with communication but Best Buy is on it Buy buy buy
This review is from Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with Ambient Edge Lighting - Matte Black Steel
HesamR Posted
My wife really enjoys it when she cooks food and various sweets with it.
Aderson Posted
This is such an awesome addition to my home and all the other new items I purchased to match, including Microwave, Dish washer and Refrigerator. Not to mention the Cookware for free.
This review is from Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with Ambient Edge Lighting - Stainless Steel
Susan Posted
Great, the controls are a little cumbersome to use until you get used to them.
This review is from Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with Ambient Edge Lighting - Stainless Steel
NeldaA Posted
I really love it , when first got it I wasn’t sure if I want to keep it but I got the right pot I start using and works amazing .
Matt Posted
This oven is amazing and I love it! I had to do the self clean yesterday due to some yucky items that got onto the bottom pan and I went to wipe the remnants out and there was nothing there.
This review is from Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with Ambient Edge Lighting - Matte Black Steel
BaryB Posted
This range is the best we've ever owned, it is our first induction stove top and we won't be going back to glass tops that get messed up every time you cook.
This review is from Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with Ambient Edge Lighting - Stainless Steel
DavidB Posted
I love the way this stove looks in my kitchen and the non-scratch surface is so much nicer than straight glass. The stovetop and getting it set up was really intuitive and I did not look at the manual as I started cooking.
This review is from Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with Ambient Edge Lighting - Stainless Steel
MariagS Posted
Love this stove, the top of stove is so easy to clean and maintain.
JOHNL Posted
modern and as quick as gas we love the oven cooking options
MichaelM Posted
Works well, air fryer isnt very practical. App connection is very intuitive
This review is from Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with Ambient Edge Lighting - Matte Black Steel
HeilynHP Posted
Wroks great but black paint faded out agyer a year with no reason. Now it makes my kitchen look bad. I jave never seen a rage to lose color in a year with barely use.
ThomasG Posted
The top is a dream compared to the other glasstops ive had. Bit of s curve on using but a great appliance!
This review is from Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with Ambient Edge Lighting - Stainless Steel
BrendaV Posted
Looks so cool! Can't wait to use this oven! So excited. But still waiting on delivery...
TinaK Posted
Absolutely love this. The features are great i love having a air fryer that is large enough to cook for a family of 4. Something i had issues with counter tops ones. The bread proofing is amazing. All around great stove top and oven
HidelE Posted
The kichen is amazing. We loved it so easy to use. we loved samsung products
RichieRich Posted
[Employee of bestbuy] Im excited aviut the pissibilities with thus stoce
Charlotte Posted
I love this range. First time purchasing an induction stove. Very clean look.
This review is from Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with Ambient Edge Lighting - Stainless Steel