Customer Ratings & Reviews

Beautiful looking induction range/oven set. Works as advertised

So easy to use. Wish I would have bought it sooner.

The touch controls are intuitive, and the safety features, like auto shut-off and child lock, provide peace of mind. Cleaning is a breeze since spills don’t burn onto the surface. The only downside is that you need induction-compatible cookware, but that’s a minor.

Amazing!!!! Beautiful!!! Work perfectly, modern, and simple

The electronic controls are vastly inferior to knobs. After suffering over the past year with the controls, I went online and discovered I am not alone. Many other unhappy customers have the same issues with your induction range. Not only are the controls unnecessarily complex, requiring at least three different taps to simply activate a burner, the directions in the manual are extremely obtuse. I know, because I speak as an experienced tech writer, and have years in the telecommunications industry translating engineer into English. Pay no attention to the 4.5 reviews. I strongly recommend you do not buy this range.

Looks good and works as it should. I am happy with it so far.

very safety good quality perfect temperature for cook the top and the oven

I ordered this oven in May. When it arrived around June 20, the control panel didn't work. Dead on arrival. Best Buy sent out a technician a couple weeks later to assess the issue. He suggested a replacement. Okay, that can happen. You can get a lemon occasionally. Best Buy picked it up this week (July 24) and installed the new one. Apparently there's a circuit board issue on the replacement. If you keep it plugged in, the circuit causes the oven to lock itself and it needs to be be unplugged to unlock it. Nope! One issue on one oven is bad, but another serious issue on a replacement oven is a deal-breaker. I've requested a refund and I'm researching other oven brands. There's a serious circuit board issue with this model. I've been without an oven for a couple months. I'm willing to wait to find the right oven for me. Best Buy was fine throughout the process. A little slow, but fine, helpful and courteous. Samsung is the issue.

After a little time getting used to induction cooking it seems to be working quite well.

The reason I rated it A 4 star is because cause the indicators on the stove is hard to read.

Purchased and stoped working 18 days after received. Best buy return polocy was off already so we had to deal with Samsung customer service. They were not able to fix it by phone so they sent a "local" company to fix it. The technician mention that he didn't have any training on this new line. 1st visit he couldn't fix it so he order parts, 2nd visit parts didnt fix the issue so he ordered more parts, 3rd visit parts didnt fix the issue so he ordered more parts. 1 more week passed and parts didnt arrived. Today it has been 4-5 weeks without a range. Now samsung says they will replace it but my best option will arrive 2-3 more weeks. Can you imagine? Now, i dont know what to do since I have already all the BESPOKE line in my kitchen so I will have to get just a replacement and wish for the best. Now talking about the first 18 days that it worked, we relly like it, its just the buttons a little hard to press but once you get it it gets easier.

The new range is great except for the area where the pans go. I would have been helpful to have each burner light up so you know where the pans are. You cant tell they are in the circle correctly

We love it, so easy to clean. Had a few issues with oven light staying on but Samsung support cleared it.

Easy to figure out. The serface is great. Better than rhe gloss one.

Let is great. We got it from Best Buy; but the oven is giving a message to contact customer service

The best stove, it’s looks great and easy to clean and the oven with auto clean it’s just perfect

The range oven works very well, we like it very much. the deliver a total disaster

I'd love to tell you about this stove, but, as Best Buy does not include the cord, I cannot. It has been sitting in my kitchen waiting for installation. The cord is not included and Best Buy will not use anything but their own provided cord. Because of timing and schedule, I've had to wait an additional two weeks to have this hooked up. So if you are buying from Best Buy, please be sure that you give them extra money in the form of an additional purchase of the cord. And yes, I do have a power cord, brand new, sitting here with the stove but Best Buy 3rd party installers won't use it. Installation is scheduled and I hope the range is worth the trouble. But if Best Buy is going to MANDATE cord use, then Best Buy needs to INCLUDE it with the purchase. Never been so annoyed by services. And I'm willing to bet the cord I was required to purchase is exactly what my electrician provided when he wired the kitchen.

The friendly Samsung Care+ team is very helpful. SmartThings app lets you control all your smart home products from your phone.

excelente range, Induction cooking is great. I was worried about the sound, but its so low I don't notice it.