Customer Ratings & Reviews
See more imagesSamsung - 30 in. Wide 5 Elements 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Stainless Steel
- Model:
- NE63A6311SS
- SKU:
- 6447911
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 2 out of 5 stars
Bad
Mimi Posted
I don’t usually review products but I had to for this particular one so I gave it two star because it’s nice looking but I don’t advise on buying because if you cook a lot like I do you won’t enjoy it. Day three of using and it’s already peeling off and the head looks like an old electric stove
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello Mimi,
Thank you for reaching out and sharing your feedback about your Samsung Electric Range. I understand you're having an issue with your electric range as it's already peeling off and the head looks like an old electric stove. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001943/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00060833/ for tips on how to clean and care for your Samsung electric cooktop.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144535866.
-Noraina
- Rated 4 out of 5 stars
Great value.
GeofreyN Posted
Cooking and baking functions are as expected. Cleaning of cooking surface and stainless finish require extra attention.
I would recommend this to a friend - Rated 5 out of 5 stars
Great stove
DamareoB Posted
Great stove, my wife loves it. I really like that you can set the stove through your smart hub system.
I would recommend this to a friend - Rated 5 out of 5 stars
We love our new stove!!
Joeilynn Posted
The entire stove is great! The oven is super efficient amd the stove top is fast to heat up. And we love that it matches out microwave.
I would recommend this to a friend - Rated 5 out of 5 stars
Very good appliance
BlakeV Posted
Very good appliance. Works great. No issues. Bought the matching microwave as well.
I would recommend this to a friend - Rated 5 out of 5 stars
Roger’s oven
RogerS Posted
Every thing great from the product to the delivery
I would recommend this to a friend - Rated 5 out of 5 stars
Stove
Kitchen Posted
Love. Just wish someone would’ve told me I needed to buy the outlet. First new stove I’ve ever bought and didn’t know.
I would recommend this to a friend - Rated 5 out of 5 stars
Samsung
SeanM Posted
Great oven. Food cooks evenly. Major upgrade over my old oven.
I would recommend this to a friend - Rated 5 out of 5 stars
Excellent
Rodent Posted
Love this stove!! I can send baking time and temperature to the stove from my phone and get notifications when the timer is done. The look is amazing, i went with the black stainless and did the matching slim microwave hood above it. I couldn’t be happier.
I would recommend this to a friendThis review is from Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Black Stainless Steel
- Rated 2 out of 5 stars
Glass stove top cracks
AndrewjS Posted
Bought this Samsung oven less than 2 years ago and the stove top glass cracked, nothing dropped on it nor did we ever leave heat on for a long duration. Just cracked...now front left burner doesn't work.
No, I would not recommend this to a friendBrand response from Samsung
Posted
AndrewjS, we understand how important it is to ensure your burner is working to prepare freshly made meals. Allow us to help you with this.
Below is a link to help you diagnose if one of your burners is not working. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
To check the availability and compatibility of your range glass cooktop, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146677101) to help our team pull up your information.
Have a great day.
^Camille
- Rated 3 out of 5 stars
Basic stove nothing special
RJean Posted
It's a stove. Nothing crazy or exciting but it works!
I would recommend this to a friendThis review is from Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Black Stainless Steel
Brand response from Samsung
Posted
Thanks for providing us with a short and simple review of your range, RJean. We aim to provide our customers with quality and efficient home appliances. If in case you will be needing any assistance in the future please reach us via the following channels.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145332229) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Rated 5 out of 5 stars
Perfect upgrade
TracyS Posted
The perfect stove for our space and for what we needed for cooking.
I would recommend this to a friendThis review is from Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Black Stainless Steel
- Rated 5 out of 5 stars
Amazing stove!
BakingNinja Posted
This is an AMAZING stove. I was very apprehensive in getting an electric stove because gas stoves are better in my humble opinion. No coils, smooth even cook surface and WiFi enabled are all plusses. HIGHLY RECOMMEND!
I would recommend this to a friend - Rated 1 out of 5 stars
Waist of Money! Glasstop only last 6 months
Ga111 Posted
The glass top broke after 6 months. I opened a service ticket to have someone reach out. Samsung rep canceled it without reaching out to me first. That is my last Samsung that I may purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Greetings!
I can understand how frustrating it must be to deal with the broken glass top and the canceled service ticket. Let us help you out.
I have shared a Samsung link below where you can request a repair.
https://www.samsung.com/us/support/service/
Should you need assistance with requesting a repair, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147341539 to help our team pull up your information.
Leo
- Rated 5 out of 5 stars
Happy customer
Happy Posted
Works well and fits perfect in my kitchen. Thank you
I would recommend this to a friend - Rated 4 out of 5 stars
Nice features, affordable range
MBerg22 Posted
This Samsung range is at a good price point to have a nice stove with some handy features without breaking the bank. Compared to other stoves in this price range, Samsung offers a modern, clean design that is an instant upgrade for any kitchen. For these reasons, I recommend this range. Pros: -Musical Sounds: The range has a pleasant musical tone when it is done preheating and when the timer goes off. I find that this is much easier to distinguish from other oven timers, especially in a noisy environment or for those who have a harder time hearing,. -Temperature Preheat Display: The range displays the current temperature as the oven is preheating, so you can generally gauge how long before it will reach the desired temp. -Rapid Boil: I found that it took about 8-9 mins to get a rolling boil on 4 quarts of water. I think this is much faster than other stoves I've used. -Fast Preheat: It took about 11 minutes for the oven to reach 350 degrees and 13 minutes to reach 425 degrees. -Number Keypad: You can punch in the exact temperature that you'd like to heat the oven to. No more holding down the plus or minus signs and waiting to reach the number. -Large Capacity: The space in the oven is very big and you could fit multiple items inside. -Hidden Heating Element: The hidden heating element is a nice bonus when wiping out the oven. -Gray Knobs: I like that the knobs are a painted gray rather than stainless to keep them from having obvious fingerprints and smudges. -Easy-Clean Glass Top: The stovetop surface is beautiful and easy to clean with a ceramic cleaner. -Sleek Design: The range is sleek and modern, adding a nice aesthetic to my kitchen. -Easy-Read Buttons: The buttons for the keypad and other functions are easy to read. -Wi-Fi Capable: Preheat from afar. Cons: Hard-to-Read Dials: On the other hand, the numbers for the stove top dials are hard to read. They are small and black on stainless steel, so if you are wearing dark clothing, it will reflect in the stainless steel and make the numbers very hard to read. Dial Position: For some reason, it feels like the dials should be reversed. The front burner should be on the outside and the back burner dials on the inside. But maybe that's just me. Buttons: You have to push hard on the buttons. In a world where touchscreens are the norm, it feels strange to have to push so hard to get it to register. Drawer: It is small, but you sacrifice drawer space for oven space. Neutral: Steam-Clean feature is useless.
I would recommend this to a friend - Rated 3 out of 5 stars
Beautiful but its a mess!
Review Posted
Is beatiful but i cooked for the first time yesterday and it already looks old and dirty! I tried to cleaned it but it looks the same.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello Review,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil™, WiFi & Self Clean - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Clean and care for your Samsung electric cooktop
Although they are different from traditional gas cooktops, taking care of your electric or induction cooktop doesn't have to be too hard. This guide will explain everything you need to do (or avoid doing) to keep the cooktop looking pristine, so it will last for years to come.
https://www.samsung.com/us/support/answer/ANS00060833/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144422521
Thank you for choosing Samsung.
^Ross
- Rated 1 out of 5 stars
Workless SAMSUNG stove
DennisC Posted
2 weeks after buying it the oven stop working we call technician so they can fix it and they came 2 weeks later and check it and they find one roach yes one single roach and they said i have a roach infestation i have live in a apartment were the stoves has a thousands of roaches and still working very good this brand new SAMSUNG STOVE wiht one single roach is the oven is not working no more I should have keep my older stove make it mistake buying this
No, I would not recommend this to a friendBrand response from Samsung
Posted
We understand the frustration when the oven stopped working, DennisC.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Rated 3 out of 5 stars
Good
GianniV Posted
It’s good but ceramic need to be better need more information when you buy
I would recommend this to a friendBrand response from Samsung
Posted
Hi there, GianniV.
Thank you very much for your observation of our range. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
- Rated 2 out of 5 stars
Beautiful Stove - but it was Damaged...
Glenn Posted
The installers worked very quick. This stove is beautiful (but it was delivered damaged with scratches).
I would recommend this to a friendThis review is from Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Black Stainless Steel