Customer Ratings & Reviews
- Model:
- RF32CG5400SR/AA
- SKU:
- 6546221
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice for its ice variety, overall performance, and large capacity. Many appreciate its size, design, and quiet operation. However, some customers have noted limitations with the shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
No dice on the ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nice fridge with plenty of space but alas the iceman had too many problems that couldn’t be fixed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand the importance of having a working ice maker. Let us help you with your refrigerator.
Here is a link for troubleshooting steps for the ice maker that is not working. Kindly check the corresponding bullet that matches the situation of your ice maker.
The ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146543858) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Samsung French door refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value nice size. The only reason I don't give it 5stars is the door doesn't always close tight
I would recommend this to a friendI love it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only question I have is how to remove the drawers were the filter is other than that, I love it!
I would recommend this to a friendRefrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, good deal and nice finance payments option.
I would recommend this to a friendrefrigerator door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator, the only complaint I have is that the doors don't close and seal by themselves when you shut the door. The door stay's ajar and one has to physically push the door to close the door.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how it feels when the refrigerator door does not close and seal by itself. Let us assist
Below is a link for troubleshooting steps when the refrigerator door does not close. It also contains another troubleshooting guide to check if frost forms and blocks the door from closing.
The hinged door on the refrigerator does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148423470) to help our team pull up your information when you message us.
Thank you.
-Angelica
Don't waste your time or money
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is less than 8 months old and has stopped cooling twice now. Full fridge full of spoiled food twice. The app does not stay connected, so there is no alert that the fridge is down, unless you are at home in the same room. It takes over 1 hour every time I call Samsung on hold to get through to a human. I can't request service online, as my fridge does not show up to choose. When you register, it kicks you out, stating it is already registered. Phone support must go through their tree, cannot submit for service without it. Goodbye another 3 hours. You have to call back and tell them it still is not working. The freezer ice bins are wonderful though and I will miss them when I dump this crappy fridge in the trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the betterment of your fridge, IrishRN. Allow us to help you.
To address your fridge's connectivity concerns, please click the link and follow the provided hyperlink for helpful tips.
Home appliance disconnects from SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01008498/
If the fridge is experiencing a cooling issue, turn to page 79 of the user manual to view its symptoms, possible causes, and its solution:
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150106518, to help our team locate your information when you message us.
Have a great day.
-John
Umm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Came with a few small dings/dents was told customer service would reach out out and still nothing \_(•_•)_/
I would recommend this to a friendOne of the best fridge I had
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious and practical fridge. Works seamless with the app.
I would recommend this to a friendSatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We're very pleased with our purchase. We like the features a lot. Looking forward to many years of service.
I would recommend this to a friendAwsome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far, but you need to add 4in to the width because the doors are so big.
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker dispenser takes forever to dispense ice.
I would recommend this to a friendEverything Is Cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service from two courteous and hardworking young men.
I would recommend this to a friend31 cu ft frig with 4 kinda of ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than I thought it would be for a 31 cu ft.
I would recommend this to a friendNew refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator, but I wish it had come with a paper manual.
I would recommend this to a friendAmazing fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge very hightech and lots of compartments that allow for better Organizing of food.
I would recommend this to a friendGood choice - Refrigrator at Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth for money, fits all groceries and makes ice super quick. Love it!!!
I would recommend this to a friendVery very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente muy buena calidad y muy cómodo me encanto
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. Plenty of room, three different ice shapes, and easy controls.
I would recommend this to a friendN/A
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is good quality for the price and house, gooooooof
I would recommend this to a friendDo not buy this!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! The refrigerator stopped working 8 months in. I had to deal with Samsung because it was under the one year manufacturer warranty. I’ve spent three weeks going back and forth with Samsung and their third party technician company to try and resolve this issue. Meanwhile, doing all of this without a working refrigerator. A horrible experience and terrible customer service and support. What’s worse is having no support from Best Buy even though I’ve paid to be a total tech member. Now, Samsung is stating they’ll provide a refund but it’s less than what I paid for. How is this even possible?????
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Zohra,
We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147307614) to help our team pull up your information when you message us.
Thank you.
-Ricardo
