Customer Ratings & Reviews
- Model:
- RF18A5101S9AA
- SKU:
- 6572063
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator and works great very happy with purchase would recommened
I would recommend this to a friend Not happy after spending all this money..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I had this fridge for only 10 day and so far I had cooling issues with it. It randomly stops working and what's frustrating about it the display that show the temperature is incorrect.. I call Samsung and was told to unplug for 5 minutes to reset the fridge, once I plug it back in the display show 63 for the fridge and 41 for the freezer.. (I set it at 36 and -1).. So far I lost $75 on food in 1 week...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Robbob, I understand you are experiencing cooling issues with your Samsung Refrigerator and know this is quite alarming. I would like to offer some helpful information just to ensure proper function. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you are still in need of assistance, please do not hesitate to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 114356322. We thank you for being a part of our Samsung family. ^Brad
- Pros mentioned:Overall performance
Perfect for our new home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the counter depth and minimalist look of this fridge!
I would recommend this to a friend Good fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge. First one I recieved was scratched. Best Buy came out and replaced the bottom drawer. They offered to replace the whole fridge but I only cared about not having the scratches. Overall, very happy with the product.
I would recommend this to a friendMy Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have my Refrigerator on 4/23/21 it’s been working very well is very spacious I really like it. Also would like to thanks the guys from the Geek squat for the great job they did installing the fridge also they make sure I was happy with everything
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so glad i got the feeezer on bottom now just have to get water line for ice maker didnt have with old pne that was here when i bought my place this past may
I would recommend this to a friend- Pros mentioned:Overall performance
Pretty refrigerator with average space.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent space... Looks neat... Replaced double door fridge with this one and this was the only one we could get to fit the space.
I would recommend this to a friend Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it had more then 2 level options for each shelf but over all nice fridge
I would recommend this to a friendAmazing!!!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit for me and my family!!! In our new home we just love the stainless steel modern look its everything we thought it would be..
I would recommend this to a friendNO FRIDGE - WILL NOT COME BACK FOR 4 DAYS.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never called. Said they came by and they left without calling. Never seemed to knock on the door and I dont have a fridge and all my food is spoiling. The installers here said the fridge was on its way so not to worry they are coming today. I called and they are not coming until this weekend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Joshua
New house appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There’s nothing to complain about with Best Buy customer service and there price
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator!! What more can I say about this Everyone loves it. Black stainless steel
I would recommend this to a friendReceived a damaged product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Realy bad service, they delivered my new fridge with a dent and put a paper to hide it , when i went to complain to the store they said they couldn’t do anything but refund me 99 dls for the delivery, ive been best buy member but definitely canceling, i don’t recommend paying for a membership if treated like this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Lowe's Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please get in touch with Lowe's customer service department at P. (800) 445-6937 H. 8:30 a.m. – 7 p.m. (ET), 7 days a week. They can answer your questions or transfer you to your local store to answer your concerns.
Have a great day.
^Joshua
Good equipment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good equipment but shelving spacing could be better.
I would recommend this to a friendFridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received it exactly how i wanted. Easy use and set up.
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doors do not close on their own. Have to push them closed. Shelf placement is not designed well. Only one can be moved about two inches up or down. Shelves in doors ok. Just not enough room for milk and big 2 liters of soda upright.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jaymom44, I would like to congratulate you on your new Samsung Refrigerator and really appreciate you taking the time to share your experience. I know that you have some design concerns and would like to forward that to our design team for future products. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must be honest. I purchased this refrigerator based on the good reviews site unseen, however I am highly disappointed. The external size of the unit is large, but the internal depth is quite small. Coming from an older model Samsung feeling like I took a big loss when it comes to internal capacity. My old refrigerator was the exact size externally, however could hold much more food internally. The two stars were given for the pretty color.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Prettysmall,
Thank you for your feedback and we hope that you are in good health. We are saddened to hear that the internal capacity isn't up to par with your earlier Samsung refrigerator. This unit has a 17.5 cu. ft of total capacity divided between the fridge and the freezer. Feedback like yours will certainly help us to continue improving our products and customer experiences.
Please click on the link for additional information of your refrigerator. Turn to page 45 for handling and care.
https://downloadcenter.samsung.com/content/UM/202103/20210311150651162/DA68-04132A-02_EN_MES_CFR.pdf
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144157995
Leo
Veey nice finished
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice finihed and looks very nice qualirry over all
I would recommend this to a friendBest appliance ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my freezer it the best what I finally got
I would recommend this to a friendToo Loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I fine the refrigerator runs loud almost continuously. I reviewed the manual and contacted the Sansung company, this didn’t help. I am not satisfied with the loudness and different sounds that comes from this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to be satisfied with how your Samsung refrigerator runs, CarolynA. We're here to help you with the loudness of the sound your appliance makes.
A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place.
I recommend checking the links below to understand your Samsung refrigerator's noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
You may also refer to pages 54-55 of the user manual for other troubleshooting steps to try with your refrigerator's noise.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145118121) to help our team pull up your information when you message us.
Thank you!
-Angelica