Customer Ratings & Reviews
See more imagesSamsung - 36 in. Wide 25 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Family Hub - Stainless Steel
- Model:
- RF27CG5900SR/AA
- SKU:
- 6546228
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 5 out of 5 stars
Love it!
KimberlyS Posted
I’ve been wanting this fridge so some time… I love it! A little bit of work to set up the grocery list and things like that but it’s needed it you want to features it offers.
I would recommend this to a friend - Rated 5 out of 5 stars
Fridge Delivery
user571718 Posted
Smooth delivery. The guys did a great install job. Love it!
I would recommend this to a friend - Rated 5 out of 5 stars
Samsung Refrigerator
MeschayleS Posted
We ❤️ ❤️ ❤️ our refrigerator. Learning something new about it everyday.
I would recommend this to a friend - Rated 5 out of 5 stars
Great Purchase
HaroldY Posted
Great product great price! Quick and easy process!
I would recommend this to a friend - Rated 4 out of 5 stars
25 cu ft Samsung refrigerator
NirajanG Posted
So far good experience. I like the screen features which includes playing music using spotify. I can view inside the fridge using my phone.
I would recommend this to a friend - Rated 3 out of 5 stars
Need help with getting leveled.
Jone16 Posted
Refrigerator was not leveled when installed. Tried and not have not been able to level. Tried calling Best Buy who referred me to Samsung who referred me to Best Buy.
I would recommend this to a friendBrand response from Samsung
Posted
It saddens us to know that you had to go through this. Let's help you level your fridge, Jone16!
A correctly "leveled" refrigerator is not level from front to back. Samsung refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining. This will help close the door automatically and prevent the other door from opening. Kindly visit the troubleshooting link below to help with the freezer door and watch the YouTube video.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148886339, to help our team pull up your information.
Have a great day!
^Chrystel
- Rated 5 out of 5 stars
Display screen & WiFi connectivity
DavidtW Posted
Nice display screen on the fridge. I can make notes, watch videos, display pictures, connect with my phone and TV. Watch movies.
I would recommend this to a friend - Rated 1 out of 5 stars
Died less than a year after purchase!
Shane Posted
This fridge was great, until it wasnt. I purchased this fridge on August 26, 2023. It died August 9, 2024. The temperature is currently sitting at 70° in the fridge. All food is ruined, and food is EXPENSIVE now. DO NOT BUY SAMSUNG FRIDGES!!!! I will now attempt to contact best buy, who probably wont be able to have someone come look at it for another week since its the weekend. Are they going to reimburse me for my food I just bought yesterday as well?? Where is the liability in todays day and age.
No, I would not recommend this to a friendBrand response from Samsung
Posted
We understand the dismay when a refrigerator spoils food, Shane. Let us help.
We have a troubleshooting guide if the refrigerator or freezer is not cooling. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may also check the user manual for other suggested actions when the refrigerator does not chill sufficiently. Turn to page 64.
https://downloadcenter.samsung.com/content/UM/202405/20240531054058993/FDR_RF6500C_3Door_F-hub_MANUAL_WEB_DA68-04752R_EN-MES-CFR_240529.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147432168) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Rated 5 out of 5 stars
Customer
JermaineS Posted
Happy customer. Good group on people work the day I pick my fridge up. They need a raise
I would recommend this to a friend - Rated 3 out of 5 stars
Delivery wasn’t great
TravisV Posted
So far it’s good. Will update as time goes by. Delivery wouldn’t take it upstairs where it was going but I managed to get it upstairs. If I would have known they wouldn’t take it upstairs I would have picked it up. Not happy with the delivery
I would recommend this to a friendBrand response from Samsung
Posted
Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
- Rated 5 out of 5 stars
Thank you
MevludeH Posted
Great service. Love the family hub. Thank you..:
I would recommend this to a friend - Rated 5 out of 5 stars
Happy Camper
MarvelBB Posted
I love my new fridge it’s nice and has all the things I need in a fridge
I would recommend this to a friend - Rated 1 out of 5 stars
The fridge works fine. Customer service is awful
TimG Posted
Again, fridge is great. This is a customer service review. I had the fridge delivered and during delivery the fridge was damaged. The delivery guy took pictures and told me to expect a call. I got a call from customer service and after a 30 minute talk agreed on compensation of $362 in the form of a check. 3 weeks went by and I received nothing. So I called them and got hung up on. I called again and was told there was no record of my interaction and he couldn’t help me. I called a fourth time and was finally told I would receive a gift card for $220. I told her I was unhappy that the amount was reduced and she refused to go up on the amount. Today I called and was told the same amount of $220 but instead of giving it to me, they have to submit a request for approval and will call me back to let me know if I’m getting compensation or not. Needless to say this is one of the most unorganized and unsatisfying customer service experiences I’ve had. Not like it should matter but I’m also a total tech member and regardless of that I still receive poor treatment.
I would recommend this to a friendBrand response from Samsung
Posted
Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about the compensation package they offer.
Have a great day.
^Charles
- Rated 5 out of 5 stars
Great Fridge
Ramb Posted
Elegant, worth the money. The screen is a lot of fun.
I would recommend this to a friend - Rated 5 out of 5 stars
Recommended
EricY Posted
Great fridge. It does everything a tablet will do and cool your food.
I would recommend this to a friend - Rated 2 out of 5 stars
Fridge
EduardoP Posted
Not the best item. Screen wasnt working when it was installed. Returned it and now with a different fridge. Process was very smooth and Blake and Tae from Gainesville store were very helpful.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi EduardoP,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
- Rated 5 out of 5 stars
Frige
AbdelrahamnS Posted
Good customer service answers fast and help right away
I would recommend this to a friend - Rated 5 out of 5 stars
Samsung fridge
HemanthkumarA Posted
Good model nice height correct fit to conter depth
I would recommend this to a friend - Rated 4 out of 5 stars
Samsung Fridge
SuanneR Posted
great refrigerator but the ice maker is very slow.
I would recommend this to a friend - Rated 5 out of 5 stars
Fridge
JessicaR Posted
I love how it looks in my kitchen and the tablet has amazing apps
I would recommend this to a friend