Last Chance 48-Hour Flash SaleEnds Dec. 24. Limited quantities.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $749.99
The comparable value price is $949.99

Customer reviews

Rating 4.6 out of 5 stars with 1853 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the wash quality, noise level, ease of use, and energy efficiency of this 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its large capacity and attractive color. However, some customers reported issues with the spin cycle and installation process. A few also commented on the price and warranty length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 1,853 reviews
  • Rated 4 out of 5 stars

    Defective drain wash

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was delivered with a defective drain wash. So cannot review yet

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer but not as strong as my previous Samsung AddDoor washer. Door is flimsy and keeps hitting my kitchen door when I open it. Also previous pedestal didn't fit so it sits lower on the floor. Hard to bend for this senior. Like the finish musical notice like before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice so far

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for one month now. And it is working pretty well. I like some of the features on it and the steam feature is a bonus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great price Henry the sales associate was attentive, knowledgeable, and professional. Highly recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    What a joke of a company

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer actually worked as it should, I was surprised considering everything else Best Buy has done, has been terrible.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worked well thru warranty, but stopped draining

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked well for exactly the same number of months that it was under warranty. Six days after warranty, it stopped draining water. We spent hours with Samsung support diagnosis by text messages. In the end the technician had to come in to fix. We don't know yet how much it would cost to fix.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer has a steamer which it great for dry cleaning and saving on your dry cleaning bills

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best, washer and dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer and dryer has a great 19 minute cycle. I would highly recommend this one again and purchases again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They’re great!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work really well! I’ve had these for about 6 months with no issues whatsoever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man who helped us was awesome! We love our new washer and dryer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsungwasher

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple design, pleasing on the eyes. Efficient water consumption, requires a drip pan when you purchase for total tech geek squad installment. Because geeks squad will not install without it if you have second floor laundry for your home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is fantastic. Works like a dream and has a lot of wash settings

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 3 out of 5 stars

    Would purchase again

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a big fan of the front load washer however, I’m beginning to like this product and I especially love the color

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello PamelaD,

      We appreciate you taking the time to leave us a review on your Samsung washer. You made an excellent choice for your home, and we are pleased to hear your happiness with the product.

      Thank you for being a Samsung customer.

      -Angelica Samsung

  • Rated 4 out of 5 stars

    So far, so good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer was a replacement for our 4.3 cf washer of the same brand that apparently, had a broken spider. The estimates we received to repair, were more than 50-60% of the cost for a new machine. So needless to say we needed a new one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Item

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the list of washing options and touch sensitivity of the product. So far hadn’t had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washers

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, so far no issues at all. I was looking at other reviews but no issues…,, This will be my second washer in the last 25 years. I my first one was a Maytag (still got it) and second one is this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VRT technology is awesome. Smart things features are really useful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart washer is amazing. We are really enjoying using it with all of the options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SO far so good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I will have to give it some more time as the previous washer we had didn't even last a year. Thank god for manufacturers warranty.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Poor customer service and unprofessional teams

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know why I have been blocked for writing reviews on my other purchase. I have a bad experience with Best Buy and geek squad. Geek squad team had me Change an outlet for no reason. They sent me a broken washer and the guy named John said that the outlet needs to be replaced. I had to pay money to electrician for no reason. They came and replaced the outlet. The next time the came for installation the washer still wasn’t working. I will not buy anything from bust buy anymore. I have been having a hard time with the customer support and installation process. Very unprofessional, poor customer service.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand that your overall purchasing and installation experience can be disappointing.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

Sponsored