Early Black Friday DealsNew Doorbusters every Friday.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $769.99

Customer reviews

Rating 4.6 out of 5 stars with 3127 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the quiet operation, excellent cleaning performance, and ease of use of this 4.5 Cu. Ft. High-Efficiency Top Load Washer. Many appreciate its large capacity and find it to be a good value for the price. However, some users have noted that the lack of an agitator and the spin cycle could be improved. A few customers have also reported concerns about the washer's balance and long-term reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 3,127 reviews
  • Rated 4 out of 5 stars

    My top loading washing machine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new washing machine, getting used to a top loader. I don't have as many choices for type of laundry, but, I'm getting used to it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great deal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer ! It’s efficient, does a great job and is fast.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung delivers again with a solid washer for our Airbnb that can fit comforters and a ton of towels. Quality and price at it’s finest!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Products All the Time

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Samsung style washer purchase. I was replacing my dryer but decided to upgrade and replace my washer as well. It’s the same kind but an upgraded version. I love it just the same as the other. Of course I love the singing alert when the load is complete.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Disappointing

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washer in early December 2021 and was super excited given my prior washer was 25+ years old. loved the quietness of the machine until I received the error code 8c. In January 2022 the code first appears and has continued since. This has made the washer run louder and basically just stop after the wash cycle. We then have to turn the power off and do the rinse/spin cycle separately after the wash cycle. The manual doesn't even address this error code. Geek squad just left and said a part had to be ordered and they'll replace it when it comes in. We shouldn't have to go through this after barely a month of having the machine. If the sensor doesn't fix the problem I will probably exchange the washer and the matching dryer we bought for a different brand. Disappointed in Samsung to say the least.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jrock,

      We are glad to know that you are using one of our Samsung washers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the washer stops and getting an error code. You can usually resolve error codes (also displayed as blinking lights) with a few simple steps.

      I highly recommend clicking this link below for a basic troubleshooting guide:
      Error code:
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code

      The washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Washing machine stops unexpectedly:
      https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-stops-unexpectedly

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144237113

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this washer, no noise and washes quick and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy buyer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Since don’t have middle bar much easy to throw in and out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Samsungwasher

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great and is very easy to use. My only issue is that it was delivered slightly damaged. It has a small dent/scrape on the side of it..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best results

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and very easy to install. Also great customer service.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Broke within 15 days of use. Best Buy is replacing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer based on the high number of 5 star reviews. I am sad to say that 1) this washer cannot handle large loads, and 2) mine literally broke within 15 days of purchase. The tub will no longer spin / move - and there was an electrical smell / burn-out smell. For better or worse, I am actually having this washer REPLACED with the same model hoping that the new one does not break. I will wash smaller loads now. My other washer lasted ten years - this is ridiculous, really. I looked at a LOT of washers on this website and thought I was getting a solid washer. Not the case.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to enjoy doing the laundry, LarryC. Let's go ahead and check some potential fixes for your washer.

      Whether the washer tub is not spinning, kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same. Please check these links for details.

      Samsung washing machine won't spin or won't stop spinning
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      What to do when your washing machine doesn't spin | Samsung US
      https://www.youtube.com/watch?v=0D13Fhc07hQ

      To get the best results when you're doing laundry, it's important to consider the weight of each load that you're washing. Please check this link for details.

      The best laundry load size for your Samsung washing machine and dryer
      https://www.samsung.com/us/support/answer/ANS00080262/

      When it comes to doing laundry, most of us toss in our jeans and T-shirts, start the Normal cycle, and call it a day. But your Samsung washing machine can do so much more. Please check this link for details.

      Cycles, settings, and features on your Samsung washing machine
      https://www.samsung.com/us/support/answer/ANS00061937/

      Sulfur, sewage, burning odors, and foul odors like mildew or mold are all unwelcome and alarming, especially when they come from your washer. Please check this link for details.

      Samsung washing machine or laundry smells bad
      https://www.samsung.com/us/support/troubleshooting/TSG01108629/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145461748) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Ms JEM's

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again saw this at my niece's house and love Samsung products so had to buy both the washer & dryer.Looks awesone in my new place.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the washer. Being I have low vision it’s easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second set

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love samsung products. This is my second samsung. My first set last well over a decade. I love all the choices to choose from. Thanks for making such great products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad i purchased this model and brand. So far, im enjoying using this machine and getting the results that i wanted.

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 1 out of 5 stars

    Washer arrived damaged in front

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part about this was that the delivery drivers let me know where they were and had great communication. The washer arrived dented terribly in the front and was promised 150 dollar refund which I’m still trying to track down. It’s unbalanced too and the spin cycle is disturbingly loud. It needs to be balanced

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand that your experience with the washer can be disappointing.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the refund. They can answer your question or transfer you to your local store.

      Thank you. Samsung

  • Rated 5 out of 5 stars

    Maytag washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great . The Maytag i had had auto sensing. So it fiiled up slow. I have a well the pressure wasnt very good for the washer. So i sold them. After 2yrs. Took almost 2 hours to wash. The Samsung i have now has no auto sensing and it fills up fast and i now have no problem. I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Latasha

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it’s amazing I love the way it sings when a koad is finished washing the quality of the cleanliness of the clothes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Just Love It ......

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Very nice and big in the inside of the washer you have a lot of room to wash the big/ larger item that you would normally have to take to get wash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Great pricing, came in as given by Applliance Mgr., in Gainesville store, though 3rd party Delivery rescheduled four times...was installed to satisfaction as expected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung self clean smart care

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product very elegant and rich with options and freakishly spacious love it

    I would recommend this to a friend
Sponsored