Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
Good but not great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but not the best picture. Had Samsung tv’s for at least 10 years now, always had good clear pictures. This one not as good. Maybe the smaller tv’s not as good as they use to be.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dennis:
We appreciate you sharing your experience with the TU7000 TV. Your details regarding the image quality of your TV are important to us and will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve the picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Advisor
- Pros mentioned:Price
Fair purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for a great price had a view issues at one point with the picture showing but hen the screen would come back on. It was for a toddlers room so it got a lot of use.
I would recommend this to a friendBrand response from Samsung
Posted .Hi KLove,
Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding issues with your screen randomly going blank. There are a number of reasons this may be happening.
• Cable connection problem: Your Samsung Smart TV is likely to have a black screen issue due to the cable connection problem. Loose connections, damaged cables or inactive power sources are the probable cause of the problem on your TV.
• Sources issue: Moreover, the issue could be caused by the problems associated with the sources such as DVD player, cable box or other external sources. To find out whether the problem is with the sources, press the Menu button on your remote. If the menu appears on the screen of your TV, then the problem is with the sources.
• Inputs setting problem: The black screen issue could be due to the inputs setting problem. Your TV might be set on a wrong input. Ensure that your TV is set to the correct input to avoid this issue.
• Firmware update issue: Your TV screen might be having a black display due to the obsolete firmware. The firmware, therefore, needs to be updated to solve this issue.
• Sleep timer/power saver mode: In cases where your TV randomly goes black, the issue could be due to the sleep timer or energy-saving mode being on. Consider turning them off to see whether the problem is solved.
• Hardware failure: Also, your TV might be displaying a black screen due to the hardware failure. This could be a faulty circuit board, faulty TV panel or faulty LED on TV. For this case, you will need to seek for professional service to have your TV fixed.
Should you need further assistance, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Cons mentioned:Volume
worst samsung tv I have ever had
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this tv for 2 weeks and it is the worst tv ever. Every time I turn it on the screen I see picture 2 seconds then it goes black. I have to unplug every time so it can reset. I also have issues with the volume. when we use the dvd player we get no sound. Unplug it again and then we get sound. This is a bedroom TV so we have to crawl under a dresser every night. And to get enough volume to watch tv the volume has to be set at 35....really? The amount of playing around we have to do with this tv it just isn't worth this much money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .mustang67:
I am sorry that you are experiencing image and volume issues with your TU7000 TV. You can have your TV perform a self-check to diagnose the issues you are experiencing.
Go to Settings > Support> Device Care > Start Device Care
For step-by-step instructions on self-diagnosis tools, please visit: https://www.samsung.com/us/support/answer/ANS00077524/
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds.
I hope this helps to solve your concerns.
Should you need further assistance, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Smart tv
Don’t buy Samsung products
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t even had this two years and the tv is now not turning on. It’s just blinking on and off. I was told to unplug it and plug it back in, it doesn’t work. I spent almost $300 hoping for a tv that’ll last me for a while…. Now I have to buy a brand new tv (because it’s almost $1,000 with service fees and charges to fix it), and the lowest prices tv that is the same size is more money than what I can afford.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jules:
Thank you for your review of Samsung’s TU7000 TV and for sharing your experience with the TV not turning on. Here are some service options:
- If you have an extended warranty, you can reach out to them to have process a service request.
- If you're OUT of warranty, please use the following link to locate a service center in your area: http://www.samsung.com/us/support/service/location
Please give us the opportunity to assist you by contacting Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor
- Cons mentioned:Internet connectivity
Very Disappointed!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV a couple of months ago and was so excited to get it, as it is my first Samsung TV and I heard great things. My TV does not stay connected to the internet and I have to spend 10 or so minutes getting it back. It does this many times each day. Then, about a month ago (after only having it for a month), a black line appeared across the TV in the middle of a show and hasn’t left. This TV was a waste of money and I will be buying a trusted Insignia to replace it and will never buy a Samsung TV again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ainsley:
Thank you for purchasing the TU7000 TV and for your review. I am very sorry that you are experiencing Wi-Fi connection issues.
You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
Press the Home button on your remote. Navigate to Settings >Support> Device Care> Self Diagnosis> Smart Hub Connection Test
4) Please be sure you have the latest firmware update which enhances network connectivity. Version 1301.5 is now available at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
Detailed troubleshooting instructions can be found on page 119 of the E-Manual.
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
You may also want to run a diagnostic Picture Test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
If your issues persist, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Kr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black screen of death 15 months after purchase. Never again
No, I would not recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to purchase, your process to pick up during the conoravirus pandemic was good and safe. Have a problem with the picture going dim and Samsung is sending a tech to fix the back light. Otherwise TV was working great. W
I would recommend this to a friendBrand response from Samsung
Posted .Dickie:
I am very sorry to hear that you are experiencing issues with your picture going dim. I hope your upcoming Samsung service appointment improves your image.
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Extremely hard to use and setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a smart tv to make. My life easier. This tv has done the opposite. Was very annoying that I had to register and give my info to make a Samsung account. Half the apps don’t work. Support button doesn’t work. Tried to put in my firestick so I can watch my stuff tv doesn’t let me watch. And tv won’t accept it. List of devices you can choose from and firestick not one of them. Would be happier with a non smart TV and just use my firestick which is so easy to use. Tv picture does look great though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mcgold:
Thank you for choosing the TU7000 Crystal UHD Smart TV and taking the time to share your experience. I apologize for the inconveniences you have had with your apps not working properly. You can try cold booting your TV, updating your TV's software, deleting, and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app.
Here is a link to a step-by-step trouble shooting guide to get you started: https://www.samsung.com/us/support/troubleshooting/TSG01003027/
If you need further assistance with apps or setting up your Firestick, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Intermittent HDMI Input Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had issues with the sound on the HDMI inputs. Occasionally, the input into one of the HDMI ports loses sound. I have to unplug the HDMI cable and reinsert to fix.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TVaHolic:
Thank you for reviewing Samsung’s TU7000 TV and sharing your experience with the HDMI connection. You may want to follow these troubleshooting steps to check your connection.
1) Power off all HDMI devices connected to TV
2) Disconnect all HDMI cables from TV
3) Power off and unplug the TV's power cord from the wall outlet
4) Press and hold the TV power button for 30 seconds
5) Reconnect HDMI cables back to HDMI ports on TV
6) Re-plug the TV's power cord back into the wall outlet and check the TV.
If you need further assistance, please contact Samsung Customer Support, and a representative will gladly help you.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Advisor
Nice tv.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Starting to flicker, turn off and turn back on don't know what's wrong but hopefully nothing serious. Will return and get a different tv if this becomes a constant problem. Noticed it's a bit lag to it too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nesto419:
Thank you for your review of the TU7000 TV. If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.
Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer.
Settings > General> Eco Solution> Ambient Light Detection
Settings > General> Eco Solution> Power Saving Mode
Settings > General> Eco Solution> Motion Lighting
Settings > Picture > Expert Settings > Contrast Enhancer
Run Picture Test. When the tested image quality is normal, check the signal of the connected device.
Settings > Support > Device Care > Self Diagnosis > Picture Test
I hope this helps. If your issue persists, please reach out to Samsung Customer Support, and a representative will gladly assist you.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had some issues getting the Samsung app to load and connect at setup. Recently having issues with not connecting to Wi-Fi have to unplug and plug back in and then connects.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great TV with only an 18 month lifespan.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV while it lasted. Purchased June 2020 - lived 18 months - Died January 2022 of course just a few months out of Warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnS,
Thank you for your review of Samsung’s TU7000 TV and for sharing your experience. Here are some service options:
- If you have an extended warranty, you can reach out to them to have process a service request.
- If you're OUT of warranty, please use the following link to locate a service center in your area: http://www.samsung.com/us/support/service/location
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Ambassador
Strange bluing of the screen on start up.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With high frequency the screen has a bluish-green pixelated smearing when starting. The only real way to fix it is to unplug the tv and then plug it back in. I've had to do this about 10 times since purchasing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Adam:
I am very sorry for the bluish-green color glitch you are seeing on your image. Please make sure that your TV has the latest firmware update, which should resolve this issue.
You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
Should you need further help with this or any issue, please contact Samsung Support and a representative will gladly assist you. You can reach us at any of the following:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
A bit disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had previously bought a samsung about 3 or 4 years ago. This one wasn’t as nice or as easy to use. Almost returned it because I wasn't happy with the quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MyExpensiveCloset:
I’m sorry to hear that your experience did not match your expectations.
Your details regarding the image quality of your TV are important to us and will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with additional functions.
I hope this helps you enjoy the experience. Should you have further questions or concerns, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor
- Pros mentioned:Ease of use
Not For Me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is exceptionally dim and the icons are difficult to see. The only positive attribute is setting the unit up. However, the TV was gladly returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .aaaa:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
It is possible that your unit was either defective or required adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Software update needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great but took some tech skills For initial set up.. Had to call customer service to download new software update from internet onto a flash drive.
I would recommend this to a friendBrand response from Samsung
Posted .Bruin:
Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry to hear of the frustrations you experienced with updating firmware. You can update in three ways: through the internet, with a USB device, or automatically.
Internet: Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
Automatically: You may want to enable automatic updates for convenience. The TV updates automatically while you are watching. When the background update is completed, it is applied the next time the TV is turned on. If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off.
Select Settings > Support > Software Update, then select Auto Update.
USB: If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is good, but one things is not good. Colors is looks not real and we need to correct them. Screen had to much blue color. We manually correct colors but it continue be not natural.
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. Hard to judge a tv anymore when you are attached to cable. I’d just rather have an antenna and stream as we did in Colorado but just moving to Tucson I wasn’t sure of the reception
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tucson:
Thank you for purchasing the TU7000 TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD. Your Samsung TV features Samsung TV Plus which gives you 100’s of free channels should you ever decide to cut the cord from cable.
If you are experiencing specific issues which we can assist you with, please know Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
worst purchase ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this TV. Too wide for my stand so had to put it in the bedroom. Sleep timer is complicated 4-step procedure in stead of a simple button on the remote. As though Samsung was thinking "let's make this user UNFRIENDLY as possible". Picture and sound just ok. Over-priced on top of all that! Would have returned tv but missed the very narrow 15-day return window. By the time I could get Geek Squad appointment to install that return window had slammed shut.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Unhappy:
Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the design and user interface is important to us and will be shared with our internal teams.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Remote control
Basic TV with basic features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung remote has no means to control my DirecTV Genie so I had no DVR functionality. Also, the remote could display the menu on my Roku Ultra, but that's all - no control over that either as the directional buttons did nothing. I updated the software but no joy. This was very frustrating so I returned the TV the next day and chose a more slightly expensive LG with LG's Magic Remote which works! The picture quality on the Samsung is only fair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LTD2018:
Thank you for sharing your review of the Samsung TU7000 TV. I am very sorry that you were not completely happy with your purchase and have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Again, my sincerest apologies. We hope to regain you as a customer in the future.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions