Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
Hot trash
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY.... well at least if your using it for anything beyond still frames. If you buy 400 dollar T.V's to "frame" your nieces pictures, have at it. VIDEO Picture quality is ATROCIOUS.(so, u know the thing you buy t.v's for is out) Honestly, if i could go back i would choose a GOOD 1080P t.v over this, picture quality while playing VIDEO is somehow worse than 1080p. It's like watching movie on this is like watching a bunch of transitions that cannot be deciphered with random brief still frames on close up faces.
No, I would not recommend this to a friendHigh price for 43”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as my monitor for remote work office. 28” 4K monitor too small for 4 window operation. However, price is high vs larger TVs. It works great with Apple airplay. So all is forgiven.
I would recommend this to a friendBrand response from Samsung
Posted .Sean:
Thank you for purchasing Samsung’s Crystal UHD 4K TU7000 Smart TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Remote control
Not easy to make it work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to set up Couldn’t make it work with the Wifi Remote control difficult to use
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Short life
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looked good but tv backlight only lasted a year. Thank God the geek squad protection
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Leadfoot8179,
Thank you for your feedback on the TU7000 TV. We are happy to hear that you were able to get a replacement TV.
Should you ever have questions or need help, Samsung is here for you! Just give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Don't buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Owned for a little over a year and screen messed up out of nowhere, called to have ot repaired, thwy cant repair this TV because there are no parts available. waist of $500.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DerkerDer,
Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding the issues you are experiencing with your TV.
So we can gather further information and better understand the problems you are experiencing and provide you with assistance, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Feeling like I rented this TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV with one major problem... Adds and pre-installed apps that you cant even hack off the device (The even "fixed" the dev mode work around)
No, I would not recommend this to a friendBrand response from Samsung
Posted .discodecepticon:
We’re sorry to hear that your experience with the apps was not up to standards. We want to make this right for you and ask that you call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We look forward to hearing from you.
- Samsung Advisor
Never will buy a 4K Horrible Soap effects
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am younger adult even I can’t can’t handle this TV has a horrible soap opera’s effects and blinding lighting and new 120 refresh rate gave my whole family headaches and eye strain. We had to return them . I cannot believe what they have done to TVs , it is so upsetting that they have taken away the choice to turn on and off the HD to Standard definition.Films were not made to be seen that way . I don’t personally want so see every eyelash move. As the brain can only process a refreshing rate of 60hz or 60 film picture per second the 120 doesn’t make sense it just makes for sensory over load and a constant distraction when trying to watch the screen . This also is our experience after turning of all the motion smoothing settings , sharpness picture clarity and so on which there isn’t very many option for controlling this super HD Soap-opera effect . Not mention there is no real control for the blue light being emitted from the TV which If anyone took a few min to look up the blue light is not one that you should be staring at .Side note “ LED light is not better for you it is better for companies because it more energy efficient and lasts longer the traditional incandescence light bulbs , which are now hard are to find . We returned these and I will never purchase a 4K super HD tv again , Heck I would rather not have a TV then then try to limit my settings and force me watch the screen that is harmful to my eyes.
No, I would not recommend this to a friendIt’s okay.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good tv, but I’ve only had it for 2 months and the backlight has already gone out. And it won’t let me troubleshoot when apps don’t work. Other than that, it’s been pretty good.
I would recommend this to a friendBrand response from Samsung
Posted .Madison:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing issues with the backlight of your TV. Please give us the opportunity to assist you by contacting Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Average. Disappointed a little
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased this tv. I felt disappointed in 3 ways. 1.) Applications are too slow, live channels are getting struck for every 20-30 seconds 2.) Though I am using good WiFi and router. Suddenly TV is unable to identify my network. To reconnect it I have to switch off the tv and need to switch on. Sometimes it’s getting highly irritated. 3.) I am using Sony wireless Bluetooth head phone, but TV is unable to identify the Bluetooth.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sundar:
Thank you for purchasing the Samsung TU7000 TV. I am sorry you are experiencing multiple issues. Here are some troubleshooting tips you may want to try:
1) Device Care option: Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
2) Please be sure you have the latest firmware update which enhances network connectivity. Version 1115.1 is now available at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
3) Some things to keep in mind when using Bluetooth headphones:
- You can only pair one Bluetooth audio device at a time.
- You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature (also called Surround), or TV SoundConnect simultaneously.
I hope this helps. For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Budget Price for Budget Performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it approximately 1 month and it began to flicker often. I am glad that I was under warranty and was able to return. I would recommend avoiding the crystal series for true HDR.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cj90:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
It is possible that your unit was either defective or required adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sad that a brand new TV needs a software update in order to use other streaming devices. Could not get the software update remotely.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tracey,
We appreciate your feedback on your Samsung TU7000 TV regarding other streaming devices.
To update your firmware through the settings on your TV. Go to Settings > Support > Software Update.
If you need more assistance we are here to help you! Please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Ehhh.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Not advised if looking for a real solid television. At three hundred dollars though it's great to put in a kid's room or for a kitchen television.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Andrew:
Thank you for purchasing the Samsung TU7000 TV. Your new TV is engineered with a fast and powerful processor, able to accurately upscale content from all connected and streaming sources to stunning 4K resolution.
If you should ever have concerns or questions regarding setup, function, features, or settings, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Remote control
I just got this on 6/17/2020. Not working anymore
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello, I was so excited to buy this tv because ive always heard good things about them. I’ve only had it for almost two months and barely today it’s turning off and on? It’s doesn’t want to respond to the remote. I’ve plugged it in and out and tried doing those measures to make it work again. And nothing. Is there someone I can speak to about this? This is very disappointing. I just got this tv and this should not be happening.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Amanda:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly and stopped responding to the remote.
Please try a few trouble-shooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please visit: www.samsung.com/us/support/answer/ANS00062224/
5) TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to
Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the issue persists after these steps, then the TV will need service.
Please contact us so that we can better investigate your issue and assist you towards a solution or replacement.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Dissatisfied Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the picture, the quality of the picture is disappointing for the room. The picture quality is only good straight forward, not from side view.
No, I would not recommend this to a friendWas great… until it died.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV just died. Less than 2 years in. Won’t even power on. It was a nice bedroom TV until today.
No, I would not recommend this to a friendNarrow Viewing Angle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My main complaint is that it has a very narrow viewing angle. Unless you sit near the center of the screen the screen colors are faded and unpleasant to watch
No, I would not recommend this to a friendTwo thumbs down
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lousy the screen is dark and can’t be adjusted manually Thank God I have The Protective plan
No, I would not recommend this to a friendsamsung 43 niche class 7 series LED 4K UHD TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The television is ok, in the first 2 weeks it "dropped' HULU for no reason and I had to restore it. Sometimes it glitches and pauses in the middle of a show for no reason.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dana:
I am sorry that you are experiencing issues with your TU7000 4K Smart TV.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds.
Please be sure you have the latest firmware which can be found at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself bas decent resolution....however I wanted to purchase a wall mount for it and the wall mount required for it was more expensive than the TV almost.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Play,
Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding your experience.
Please know that Samsung TVs are VESA Compliant and will work with any universal wall mount that is also VESA Compliant and designed for the TV's size. For your 43" TV, you will need a VESA bolt pattern of 200mm x 200mm.
Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
just stopped working
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television has worked great until today. Woke up this morning with the television blinking off and on. Tried unplugging it and nothing works to get it to rese.
I would recommend this to a friendBrand response from Samsung
Posted .Hi stoppedworking,
Thank you for purchasing the Samsung TU7000 and for your review. We value your feedback and will share it with our internal teams.
We recommend performing a cold boot on your TV to see if this resolves the issue:
With the TV on, press and hold the power button on your Samsung TV remote until the TV turns off and back on. When the TV comes back on, everything should be back to normal.
I hope this helps. If your issue persists, please reach out to Samsung Customer Support, and a representative will gladly assist you:
1) Phone: 1-800-SAMSUNG / Available 8 AM - 12 AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/contact/
3) Text HELP to 62913
4) Samsung Members App
5) Facebook Messenger: https://www.facebook.com/samsungsupport
6) Twitter: https://twitter.com/SamsungSupport
7) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist