Customer Ratings & Reviews
- Model:
- UN43TU8000FXZA
- SKU:
- 6401747
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 43" Class 8 Series LED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and reasonable price. Many customers rave about the vibrant and sharp picture, making it an excellent choice for gaming and movie enthusiasts. The simple setup process is also widely appreciated, making it a hassle-free experience for users.
This summary was generated by AI based on customer reviews.
Big line in the middle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap for a reason. two weeks in and i get a big white line from dead pixels?
No, I would not recommend this to a friendBrand response from Samsung
Posted .agm123,
I am sorry to hear that you are seeing lines on your TU8000 TV screen.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller
Please reach out to us via any of the following so that we can provide troubleshooting or begin warranty service:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Great TV. Arrived Defective.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the TV. Ordered 2. One came with a defect in the screen that I'm currently working to resolve with BB.
I would recommend this to a friendBrand response from Samsung
Posted .TVguy0000,
I am sorry to hear that you are experiencing issues.
If it appeared to be a damage from transit, for example, a cracked screen, please work with your reseller for a solution.
If it is a malfunction issue, please reach out to us via any of the following so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG
Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
We hope to hear from you soon and assist you with a satisfactory solution.
-Samsung Ambassador
Doesn’t work after less than a year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked great but broke within less than a year. Will not turn on at all.
No, I would not recommend this to a friendShort term product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is very fragile but you get the product for the price you paid.
No, I would not recommend this to a friendNot the best in clarity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity of the picture is not good. I returned it for a better series.
No, I would not recommend this to a friendChuck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst possible experience. Just after the one year limited warranty expired the power control unit on the tv died. Now the whole thing is useless. Plus had it been under warranty I’d still need the box and original receipt to get repair service. Crappy product no warranty. Buy another brand.
No, I would not recommend this to a friendFaded colors and poor off axis viewing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend this model. Previous set from this manufacturer was good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bill,
I am sorry that you are not satisfied with the image quality of your TU8000 TV.
Our 2020 TU8000 Series features Crystal UHD processor, 4K AI upscaling, HDR, Game Enhancer and more, all designed to give you the best in dazzling, crystal-clear images and rich digital experience.
There are several preset picture modes and many custom settings that can optimize image quality for your viewing scenario.
Go to HOME > SETTINGS > PICTURE > PICTURE MODE and choose:
1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
2) Standard: This is the default mode suitable for general viewing environments.
3) Natural: Reduces eye strain for a comfortable viewing experience.
4) Movie: Suitable for watching TV or movies in a dark room.
5) Filmmaker: Watch the source content (e.g., movie) as it is.
Here is a link to the downloadable eManual, where you can find a detailed guide to configuring advanced picture setting, such as color and contrast for optimal viewing (pages 92-93):
https://downloadcenter.samsung.com/content/UM/202006/20200618112841534/NIKATSCT-3.0.7_EM_NIKE_USA_ENG_200527.0.pdf
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
Don't buy a Samsung TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung TV's are crap. I've had this thing for a two and a half years, and it worked this morning 2/3/22 and now it won't even turn on. This is the second Samsung tv I've owned that crapped out in short time. Never again will I buy a Samsung anything.
No, I would not recommend this to a friendTrash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where to start. How do you review a product that was not picked by the account holder nor one else authorized to do so? Question what is your store policy to check ID and verify identify before releasing pre purchased product ??? Not to mention the time wasted on calling the store directly and the help line.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert,
Thank you for your review on this Samsung TU8000 Crystal UHD Smart TV.
I am sorry you had issues with the purchase experience of your TV. Your feedback is important to us and we will document your concerns.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri)
Simply copy-paste this link into your browser for LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for bringing the issue to our attention – we greatly value your feedback.
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
- Samsung Ambassador
Poor TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First TV did not work and had to be returned..TV would not stay on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Poorquality:
Thank you for sharing your review of the Samsung TU8000 TV. I am very sorry that issues with your TV have caused you to exchange it. I completely understand your disappointment.
Should you need assistance with your new unit, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Poor Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv delivered got it set up, screen went black and it started playing classical music no way to reset it called Samsung on hold for 4 hours said it a known defect return it to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Russ,
I am very sorry that issue has developed and that you have returned the TU8000 TV.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 12PM EST, 7 days a week
Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
Samsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the tv. Unhappy with the quality of the picture.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Grammy:
Thank you for sharing your review of the Samsung TU8000 TV. I am very sorry that you were not completely happy with image quality and have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Again, my sincerest apologies. We hope to regain you as a customer in the future.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
OK tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is OK but the menu has a very dull look.
No, I would not recommend this to a friendWorst order ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I stayed at home the whole day waiting for the TV ,The TV wasn't delivered to my apartment , instead it was delivered to a locker in another building , i had to walk in the cold carrying the TV to my apartment and hurting my back + spending money on back pain medication.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Louna:
I am very sorry to see that you had an unfortunate experience with the delivery of your TV. To address any delivery concerns, you may want to share delivery feedback directly with BestBuy.
Should you need assistance or have questions about setting up or using your TV, please know we are here to help. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Damaged screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this TV and was not able to open it to install until after the return period. My fault for not checking but the box was in good shape. The TV had a damaged screen and is no good. The box had been re taped closed and should of flagged me. Very disappointed
No, I would not recommend this to a friendStopped Working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 1 year of use!! I barely used this TV and about a little more than one year after the purchase date the TV started turning off and on by itself and warranty is already expired!!
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not worth the price tag. It is constantly having issues connecting to the internet and needs to be reset. Not to mention it is very laggy and sometimes non responsive to the remote. Research a better option if you are looking for a new TV.
No, I would not recommend this to a friendHorizontal lines in less than 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this for less than 2 years and the Horizontal lines running across the screen have made it unbearable to view for work and gaming. My Q80T is great, but this model leaves much to be desired.
No, I would not recommend this to a friendCompletely Damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the TV after purchasing online. I was excited because of quarantine I had it delivered to my house. The TV had a hole on the top right of it like someone punched it. The left of the TV was spiderwebbed from corner to middle. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jbare0023,
I am very sorry to see that your TU8000 TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
We recommend you contact your seller directly for assistance in correcting this situation.
If you need assistance with features or usage, please reach out to Samsung Customer Support. Call us toll-free at 1-800-SAMSUNG and we will gladly assist you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at: https://twitter.com/SamsungSupport)
Thanks for having purchased a Samsung TV. We hope your seller will assist you in a timely manner.
-Samsung Ambassador
It to good to be true
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv on open box sale. The picture on this set was way worse than my other Samsung tv’s. After watching this tv noticed a small dimple in the screen need less to say I returned it for another Samsung tv he. Thanks
No, I would not recommend this to a friend